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Chap 2 Understanding Consumer Behavior

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Any individual who purchases goods and services from the market for his/her personal use is called a _______________.

a)

customer

b)

seller

c)

retailer

d)

business customer

2.

Primary reference groups include ________________.

a)

celebrities

b)

close friends

c)

opinion leaders

d)

sports groups

3.

Manufacturers of consumer goods often give away trial sizes of new products to encourage:

a)

experiential learning

b)

conceptual learning

c)

selective retention

d)

selective exposure

4.

________________ is one of the most basic influences on an individual’s needs, wants, and behaviour.

a)

Brand

b)

Culture

c)

Product

d)

Price

5.

In terms of consumer behaviour; culture, social class, and reference group influences have been related to purchase and _______________.

a)

Economic situations

b)

Situational influences

c)

Consumption decisions

d)

Physiological influences

6.

Which of the following is the most valuable piece of information for determining the social class of your best friend's parents?

a)

The number of years schooling that they had

b)

Their ethnic backgrounds

c)

Their combined annual income

d)

Their occupations

7.

Understanding consumer buying behavior is not easy. The answers are often locked deep within the consumer’s head. The central question for marketers is:

a)

How much money is the consumer willing to spend?

b)

How much does the consumer need the product being offered for sale?

c)

How much does a discount or a coupon affect the purchase rate?

d)

How do consumers respond to various marketing efforts the company might use?

8.

In buying centre roles, this person can affect what is ordered, such as setting order specifications.

a)

Gatekeeper

b)

Influencer

c)

Initiator

d)

Decider

9.

In buying centre roles, this person is responsible for dealing with agents and handling bookings.

a)

User

b)

Influencer

c)

Decider

d)

Purchaser / Buyer

10.

Badrul is in the process of buying a new car. He is highly involved in the purchase and perceives significant differences among his three favorite models. Badrul's next step is most likely to be ________.

a)

postpurchase behavior

b)

evaluation of alternatives

c)

opinion leadership

d)

cognitive dissonance

e)

purchase decision

11.

People change the goods and services they buy over time because of the two changing factors of ________.

a)

belief and attitude

b)

perception and personality

c)

age and life-cycle stage

d)

groups and learning

12.

A shoe company uses ads featuring the members of a country music band with the hope that the band's fans will see them wearing the company's shoes and want to wear the same shoes. The shoe company is hoping that fans of the band view the band as a ________.

a)

membership group

b)

reference group

c)

subculture

d)

lifestyle

13.

Which of the following is a social factor that influences consumer buying behavior?

a)

family

b)

life-cycle stage

c)

economic situation

d)

personality

14.

All of the following are examples of individual factors that affect the decision-making process for consumers EXCEPT:

a)

Learning

b)

Perception

c)

Reference group

d)

Lifestyle

15.

Limited decision making typically occurs when a consumer has previous product experience but is unfamiliar with the current brands available.

a)

True

b)

False