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WorksheetsChap 2 Understanding Consumer Behavior
Total questions: 15
Worksheet time: 8mins
Any individual who purchases goods and services from the market for his/her personal use is called a _______________.
customer
seller
retailer
business customer
Primary reference groups include ________________.
celebrities
close friends
opinion leaders
sports groups
Manufacturers of consumer goods often give away trial sizes of new products to encourage:
experiential learning
conceptual learning
selective retention
selective exposure
________________ is one of the most basic influences on an individual’s needs, wants, and behaviour.
Brand
Culture
Product
Price
In terms of consumer behaviour; culture, social class, and reference group influences have been related to purchase and _______________.
Economic situations
Situational influences
Consumption decisions
Physiological influences
Which of the following is the most valuable piece of information for determining the social class of your best friend's parents?
The number of years schooling that they had
Their ethnic backgrounds
Their combined annual income
Their occupations
Understanding consumer buying behavior is not easy. The answers are often locked deep within the consumer’s head. The central question for marketers is:
How much money is the consumer willing to spend?
How much does the consumer need the product being offered for sale?
How much does a discount or a coupon affect the purchase rate?
How do consumers respond to various marketing efforts the company might use?
In buying centre roles, this person can affect what is ordered, such as setting order specifications.
Gatekeeper
Influencer
Initiator
Decider
In buying centre roles, this person is responsible for dealing with agents and handling bookings.
User
Influencer
Decider
Purchaser / Buyer
Badrul is in the process of buying a new car. He is highly involved in the purchase and perceives significant differences among his three favorite models. Badrul's next step is most likely to be ________.
postpurchase behavior
evaluation of alternatives
opinion leadership
cognitive dissonance
purchase decision
People change the goods and services they buy over time because of the two changing factors of ________.
belief and attitude
perception and personality
age and life-cycle stage
groups and learning
A shoe company uses ads featuring the members of a country music band with the hope that the band's fans will see them wearing the company's shoes and want to wear the same shoes. The shoe company is hoping that fans of the band view the band as a ________.
membership group
reference group
subculture
lifestyle
Which of the following is a social factor that influences consumer buying behavior?
family
life-cycle stage
economic situation
personality
All of the following are examples of individual factors that affect the decision-making process for consumers EXCEPT:
Learning
Perception
Reference group
Lifestyle
Limited decision making typically occurs when a consumer has previous product experience but is unfamiliar with the current brands available.
True
False
