Ukuran huruf
Lembar kerjaDTW Quiz 2
Total soal: 22
Worksheet time: 16mins
TEST QUESTION:
What does LiHO Sell?
Bubble Tea
Korean Fried Chicken
Standard Grooming:
Which are NOT the proper dress code for work?
(More than 1 correct answers)
Messy Hair
Slippers
Covered Shoes
Long Pants (covering the ankle)
Shorts
Position for Better:
The mask should fully cover the _______ properly at all times.
(HINT: More than 1 correct answer)
Nose
Eyes
Mouth
Ears
Position for Better:
I am NOT allowed to work if my temperature is (a) °C and higher.
Customer Service:
If a customer drops their drink outside and comes back with a broken cup. What should staff do?
Make the customer a new cup of the same drink
Ask the customer to buy another drink
There is nothing staff can do for the customer
Make the customer a new drink but of a lower value
Customer Service:
How can you provide excellent CUSTOMER SERVICE as a service champion?
(HINT: there are more than 1 answer)
Paying attention to customer's needs
Be Helpful
Good product knowledge
None of the above
Customer Service:
Which is an example of ‘Here For You’ service?
Ignore customer enquiries when busy
Listen to customers when they have a question or requests
Serving wrong orders to customers
Encourage the customer to buy the most expensive drinks
Customer Service:
If the customer cannot pronounce the name of the drink, how can you help the customer?
Get the other customers to help him/her order
Serve other customers first
Point to the menu and drinks code number for easy reference
Ask the customer to write down the name of the drink
Customer Service:
If the customer cuts the queue. What should staff do?
Shout across the service area, tell the customer to queue properly
Take a photo of the customer and inform SIC
Let the customer cut the queue
Staff should politely direct the customer to the end of the queue
Cashier SOP:
Which is the correct way to upsell toppings?
Recommend customer two types of toppings straight away
Recommend customer the most expensive topping
Recommend customer only one type of topping at a time
Just let the customer decide on their own
Cashier SOP:
What is the purpose of repeating a customer’s order?
To help the cashier memorize the menu
To let other customers know the drinks we have
To let other colleagues know about the order
To prevent taking or giving a wrong order to our customer
Cashier SOP:
We use one hand to hand the receipt and change to customers.
True
False
Service SOP:
Why do we need to double-check on the sticker label & physical order?
(HINT: More than 1 correct answer)
To prevent giving out the wrong orders
If there are missing toppings we can change it immediately
There's no need to double-check.
None of the above
Service SOP:
We need to key in the queue number even if there is only one customer.
True
False
Service SOP:
We should pass the order to the customer with one hand
True
False
FAQ:
Can LiHO TEA drinks be kept overnight?
Yes, can keep overnight
I think so
It’s best to consume within 1 hour
Not sure, ask SIC
FAQ:
What is Stevia?
Low Calories sugar
Stevia Sugar is a healthier choice of sugar (Low GI Sugar)
Sugar for diabetic customer only
Sugar from tea leaves
FAQ:
How long do I have to wait for my drink, I am rushing?
Ask SIC for the time guide
I don't know
Rudely tell customer to wait patiently
None of the above
FAQ:
LiHO TEA is a homegrown brand?
Yes
No
I don't know
FAQ:
Can I choose my sugar level for Winter Melon Tea?
Yes customer can only opt for half sugar
Yes. But only can choose Stevia
No. The drink is already sweetened
Which drinks can customers choose sugar level?
(More than 1 answers)
Honey Green Tea
Earl Grey Milk Tea
Mango Delight
Red Bull Honey Calamansi
Which drinks are only available in Large Size?
(More than 1 answers)
Tropical Mango Avocado
Winter Melon Milk Tea
Singapore Fruit Tea
Signature Coffee
