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WorksheetsDay 3 Review
Total questions: 20
Worksheet time: 4mins
Which client do we need to ask Flight of Stairs?
Lowes
Peloton
Ikea
THD.com
Which of these are our Dedicated Clients?
Lowes
Peloton
IKEA
THD.com
What client has a basic delivery?
Peloton
THD.com
Amazon
Lowes
Standard Procedure: When is our cut-off time for next day delivery?
12:00PM
2:00PM
3:00PM
4:00PM
TRUE or FALSE: we can directly cancel service call deliveries
(a)
What is the only thing we can update for IKEA orders?
Customer Schedule
Customer Address
Customer Phone Number
Customer Services
Which clients operate from Monday-Sunday?
Lowes
THD.com
IKEA
Casper Sleep
This is an email generated by an IKEA representative to XPO indicating any changes on the customer's order
(a)
This is a process that requires for drivers to stay at the customer’s area for 15 minutes.
(a)
This is a process we do if the location of the customer requires us to schedule them for a certain week of the month and the customer will be contacted by the hub in that week for the exact delivery date.
(a)
What does LMH mean?
Last Mile Hab
Last Mine Hub
Lowes Major Hub
Last Mile Hub
A document used to provide information of specific insurance coverage.
Certificate of Endurance
Certificate of Insure
Certificate of Insurance
Certificate of Affidavit
Which are we not allowed to install for Lowes Customers?
Sub-Zero Refrigerator
Slide-in Refrigerator
Built-In Refrigerator
Electric Dishwasher
Customer wants to cancel a delivery. The order is not yet routed. What should you do?
Put on hard hold and create issue
Put on soft hold and create issue
Cancel order directly
Call the hub
Right now, what should we do if a customer wants to schedule a Peloton order that is not received?
We can schedule the order
Refer to Peloton Member Support
Advise them to contact store
Call the Hub
Which clients can we add services?
Peloton
Samsung
Serta Simmons
Amazon
This is a client that customers can pre-select their time window.
Lowes
Samsung
Amazon
Peloton
What should you see under the controlling facility to indicate that we can process the order under standard procedure, even if you've never heard of the client before?
CLM
MLX
XLM
XML
Where shall we warm transfer the peloton customers that are under the HI, PR, AK address?
Reso Team
National Assembly Team
Hub
Dispatch
What service shall we add for Peloton Customers that require more than 2 flights of stairs to their room of choice?
Stair Away
Stare Carry
Staircase Haul
Stair Carry
