WorksheetsRoot Cause Analysis
Total questions: 19
Worksheet time: 10mins
This is the fundamental breakdown or failure of a process.
Causal Factor
Root Cause
Root Cause Analysis
What approach means, "To get to the bottom of a problem or unexpected event"?
Cause and Effect Diagram
Drill Down
Root Cause Analysis
What are the 3 basic types of causes?
Physical, Human, Organizational
Human, Equipment, Environment
None of the above.
CSAT Score is a _____________ data.
Qualitative
Quantitative
None of the above.
What type of data is a written observation?
Qualitative
Quantitative
None of the above.
What data collection strategy is best used when you need to gather highly personalized data?
Observations
Surveys
Interviews
Which data collection method is essentially an interview method?
Questionnaires
Focus Groups
Observations
This RCA tool is used to visualize the relationship between two variables.
Pareto Chart
Histogram
Scatter Diagram
This RCA tool can be used when analyzing broad causes by looking at their specific components.
Histogram
Pareto Chart
Scatter Diagram
What does a random distribution in a histogram mean?
Data has come from two different systems.
Data is positively skewed.
Distribution has several modes (peaks).
What degree of distribution is shown in the image?
None
High
Low
Interpret the scatter diagram shown.
Strong Negative Correlation
No Correlation
Strong Positive Correlation
Which one is the cause? I fail my productivity because I'm distracted.
Failing productivity
Physical state
Distracted
None of the above
What is Cause and Effect Diagram?
Activity Diagram
Interaction Overview Diagram
Fishbone Diagram
Use Case Diagram
Which one is the effect? I failed quality because I am not reading instructions.
Not reading instructions
Failed quality
Execution issue
Knowledge issue
Which is NOT a tool for Root Cause identification
Fishbone
Five Whys
Pareto Diagram
Reframing
Which is NOT true about the Pareto Principle?
80% of the problem is due to 20% of the causes
We focus on resolving the VITAL FEW
The bar chart presents data in ascending order
The line chart should end at 100%
This is an effective tool in generating collective ideas in identifying potential root causes and possible solutions to the problem
Brainstorming
Pareto Chart
Analysis of Controls
Change Analysis
This RCA tool is used when there is unique, exclusive cause for a specific problem or issue
Change Analysis
Fishbone
Analysis of Controls
5 whys
