WorksheetsCommunication Skills
Total questions: 10
Worksheet time: 4mins
True or False: Communication is more than just talking face to face?
True
False
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
Good listening skills include what?
Smiling and waving at people
Yelling loud at people
Writing in slang.
None the above.
Hearing, thinking about and responding to another person’s message is
“I” Message
Active Listening
Body Language
Mixed Messages
Three Styles of Communication
Aggressive, Active Listening, communication
Passive, “I” Messages, Assertive
Aggressive, passive, and assertive
None of the above
The exchange of information through the use of words or actions is
Active listening
Body language
Communication
Aggressive
Two types of communication are:
Verbs and Nouns
Verbal and information
Verbal and non-verbal
Happy and sad
An example of verbal communication is:
Phone conversation
Posture
Eye contact
Writing an email
A good, clear speaker…
Understands what he/she wants to say
Considers the audience and the setting
Checks to assure understanding, and listens to responses
All of the above
We communicate by:
Speech (Telephone call, conversations, etc)
Visuals (Body language, facial expressions)
Writing (Letter, emails, newsletters, etc)
All of the above
