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Grand Jazz Quiz

Total questions: 122

Worksheet time: 31hrs 30mins

Name
Class
Date
1.

Minimum threshold for recharge via Jazz load is 50

a)

TRUE

b)

FALSE

2.

On successful transaction in Give a bundle, Party B will get

a)

2 GB

100 Onnet Minutes

b)

1 GB

100 Onnet Minutes

3.

To Use Free Jazz TV in Peshawar Haftawar Offer, Customer need to dial

a)

*2289#

b)

*2299#

c)

*2290#

4.

The Status code for weekly youtube offer is

a)

*570*3#

b)

*670*2#

c)

*570*2#

d)

No one

5.

What is the price of attock, haripur & nowshera weekly data LBC with tax

a)

Rs.121.72 Incl Tax

b)

Rs.125 Incl Tax

c)

Rs.122.72 Incl Tax

d)

No One

6.

USSSD for block on stolen request is

a)

*8822*

b)

*8822#

c)

*8822

d)

*8821#

7.

Total offnet free minutes in J -999 are

a)

5000

b)

500

c)

300

d)

150

8.

The web link for deikho is

a)

www.jazzdeikho.com.

b)

www.deikho.com

9.

Voice incentive is for onnet & offnet calls in work from home offer

a)

True

b)

False

10.

The customer has to dial a USSD string along with the 12 digit unique code in the format, *145*12-digit-code# to avail the offer of nestle fruita vitals

a)

True

b)

False

11.

How mucn discount is available in monthly mega plus

a)

50

b)

40

c)

10

d)

No one

12.

Jazz prepaid share amount can range between

a)

Rs 15 - Rs 200

b)

Rs 10 - Rs 200

c)

Rs 500 - Rs 2500

d)

Rs 15 - Rs 500

13.

The blocking of NON registered devices is on hold by PTA

a)

True

b)

False

14.

Validity of SIMs issued to afghan rafugees on POR card has been extended till

a)

True

b)

False

15.

DIGIT mobile bundle can be activated via CRM

a)

True

b)

False

16.

E-Tax will be deliverd to Jazz Postpaid customer on their registered Email ID

a)

Yes

b)

Nio

17.

Deposit cannot be adjusted to new billing account while ownership transfer

a)

True

b)

False

18.

3 Days free trial will be given to Jazz Islam World new users (APP & Web)

a)

Yes

b)

No

19.

Rate of sales tax in rest of Pakistan & AJK is 19.5%

a)

Yes

b)

No

20.

The Price of day bundle

a)

20

b)

18

c)

13

d)

14

21.

If customer is unable to redeem super offer at Mcdonalds touchpoint , customer will complaint at

a)

111-111-300

b)

11-244-622

c)

111

d)

777

22.

The Do and Dont feature of VIP call can be activated for 12 hrs or 24 hrs.

a)

True

b)

False

23.

Karachi Monthly Hybrid LBC can be activated via

a)

*529#

b)

*539#

c)

*5221#

d)

*5229#

24.

MNP conversion sim is given free of cost via Jazz Home Delivery Service

a)

True

b)

False

25.

Arrange the following items in correct order

On activating IR data services, guide customer to enable following services from Network/ Cellular setting

a)

Mobile Data, Data Roaming, Turn off Wifi, Check APN

b)

Data Roaming, Turn off Wifi, Mobile Data, Check APN

c)

Mobile Data, , Turn off Wifi,Data Roaming, Check APN

d)

Mobile Data, Turn off Wifi, Check APN, Data Roaming

26.

Tax Certificate for postpaid customers is available on *444# _______ option 10

a)

True

b)

False

27.

Chose the correct option for Jazz lite

a)

2.15/SMS, 5/MB, 1.60/30 sec

b)

2/SMS, 3/MB, 1.60/60 sec

c)

1.15/SMS, 2/MB, 1.60/30 sec

28.

Bundle status code of Monthly Supreme will be charged for Rs. 0.06

a)

True

b)

False

29.

There will be complaint acknowledgement regarding minimum recharge threshold via jazz load

a)

True

b)

False

30.

Haftawar offer is available for jazz and warid prepaid subscribers residing in Chakwal only

a)

True

b)

False

31.

There is no subscription fee for Saudia Arabia & UAE offer

a)

True

b)

False

32.

Customer can purchase 5 data sim on his CNIC

a)

True

b)

False

33.

Reactivation offer can be activated multiple times.

a)

True

b)

False

34.

Confirm the PTCL charges in Official Dealer

a)

1/Min

b)

1.25/Min

c)

0.50/M

d)

0.04/M

35.

Charges of 3 Day Extreme is

a)

30

b)

40

c)

50

d)

20

36.

In Siebel we can check Jazz number through CNIC from

a)

Discount info

b)

Summary

c)

NIC/Passport#

d)

IN asset info

37.

Change of ownership is available at 111/777

a)

True

b)

False

38.

Call set up fee is charged on Monthly Super Duper offer

a)

True

b)

False

39.

By Name rectification/correction sr name will be rectified in Siebel and Nadra

a)

True

b)

False

40.

For which handset model, E-sim is not available

a)

iPhone 8

b)

iPhoneXS

c)

iPhone 11 Pro Max

d)

iPhone 11

41.

The blocking of non registered is on hold by PTA

a)

True

b)

False

42.

Which prefix is used for before dialing from warid double up number

a)

98

b)

97

c)

88

d)

503

43.

Current month un-billed details are without tax in *1111# menu

a)

True

b)

False

44.

Call setup fee is applicable on prepaid base tarrifs

a)

True

b)

False

45.

Samsung A30 is available in handset installment plan

a)

True

b)

False

46.

The cost of Digit4G handset via Jazz Home Delivery Service is

a)

Rs 2000

b)

Rs 1000

c)

Rs 3000

d)

Rs 4000

47.

Only immediate family member can get the duplicate sim after getting ownership transferred in case of deceased customer no jazz cash account available

a)

True

b)

False

48.

How much free sms are provided in J- 300

a)

150

b)

500

c)

1000

d)

300

49.

What is the ussd for super chenab offer activation

a)

*6641#

b)

*664#

c)

*614#

d)

*624#

50.

How much data is given to J-300 subscriber

a)

1 GB

b)

512 MB

c)

1.5MB

d)

500 MB

51.

How much free sms are provided in J-600

a)

3000

b)

1500

c)

500

d)

2000

52.

What is the amount of bill including taxes for J-600 subscriber

a)

PKR 699

b)

PKR 599

c)

PKR 799

d)

PKR 759

53.

Jazz share request is available for postpaid customer

a)

True

b)

False

54.

4X data offer are not available for the new postpaid price plan

a)

True

b)

False

55.

On usage of Rs.25, on net (jazz + warid) min, sms & mb (2G/3G/4G ) will be given in Reactivation offer 551

a)

True

b)

False

56.

What is the price of E-Sim

a)

Rs. 250

b)

Rs. 300

c)

Free of Cost

d)

Rs. 500

57.

What is the line rent of Gold 1199

a)

Rs 900+ tax

b)

Rs 891.86+ tax

c)

Rs 299+ tax

d)

Rs 1299+ tax

58.

Chose correct option for Gold 699

a)

Rs. 1.75/ Min, 5GB data, 3000 sms

b)

Rs. 1.75/ 30 sec, 4GB data, 2000 sms

59.

The minimum cost of prepaid CYN via jazz home delivery is

a)

Rs 100

b)

Rs 400

c)

Rs 300

d)

Rs 200

60.

For HEC Weekly Bundle activation, recharge required is Rs 180

a)

True

b)

False

61.

Chenab offer pakistan can be used everywhere in Pakistan

a)

True

b)

False

62.

E-front 668 correction is only available at experience center

a)

True

b)

False

63.

Which short code is used for same day cricket alert

a)

7001

b)

6016

c)

6001

d)

6011

64.

What is the amount of bill including taxes for J-300

a)

PKR 399

b)

PKR 599

c)

PKR 499

d)

PKR 359

65.

How much free minutes are provided in reactivation offer 551

a)

2000 minutes on-net (jazz+warid)

b)

1000 minutes on-net (jazz+warid)

c)

3000 minutes on-net (jazz+warid)

d)

5000 minutes on-net (jazz+warid)

66.

In Peshawar & Chakwal Haftwar customer can get free Jazz TV by dialing

a)

*1099#

b)

*2299#

c)

*109#

d)

*2209#

67.

Customer can enjoy 200 mb of daily whatsapp for just Rs. 2 incl tax

a)

True

b)

False

68.

What is the total price of MIFI device via jazz home delivery service

a)

PKR 3500

b)

PKR 3700

c)

PKR 3800

d)

PKR 3600

69.

What is the correct incentive of weekly premium

a)

4 GBs, 500 All-net Mins

b)

4 GBs, 50 All-net Mins

c)

3 GBs, 50 All-net Mins

d)

4 GBs, 50 On-net Mins

70.

Customer will be charged and overage rate of Rs. 2.25/MB in Peshawar & Chakwal Haftawar after data consumption

a)

True

b)

False

71.

How much data is offered in Gold 1999

a)

25 GB

b)

35 GB

c)

25 GB

d)

15 GB

72.

What is the exact price of NWD offer of Weekly Premium

a)

PKR 170

b)

PKR 150

c)

PKR 169

d)

PKR 177

73.

MBB bundles subscription is not enabled on

a)

Jazz Whatsapp

b)

Jazz Website

c)

Jazz Cash app

d)

Jazz World App

74.

If NTT is open for a said location, we can take complaint for any customer related issue

a)

True

b)

False

75.

Customer need to update APN as "JAZZ" to use interrupted data services on roaming

a)

True

b)

False

76.

The incentive for jazz X mcdonalds super offer is 1GB + 100 jazz mins

a)

True

b)

False

77.

Ownership of disowned number can be transfered to user have physical sim and claiming for the ownership of number, after successful BVS from NADRA against his CNIC

a)

True

b)

False

78.

Validity of Gift a bundle incentive is 2 day

a)

True

b)

False

79.

Bajao IVR is

a)

7770

b)

7779

c)

7778

d)

7777

80.

We will send ISMS through KMS

a)

True

b)

False

81.

How many handsets can be imported without paying duty in a year.

a)

0

b)

3

c)

2

d)

1

82.

Drag and Drop: customer get _______ on inviting each friend, while customer's friend gets _______ in Jazz World App.

a)

53 MB, 50 MB

b)

150 MB, 200 MB

c)

50 MB, 100 MB

d)

5 MB, 40 MB

83.

For complaint creation in Siebel we will run

a)

Activity

b)

Modify Order

c)

Resume

d)

Smart Script

84.

Infinity Bundle is available for jazz prepaid subscribers only

a)

True

b)

False

85.

Overage of Rs. 1.2/MB applies for all mobile internet bundles

a)

True

b)

False

86.

Jazz power tool service can be unsubscribed by sending UNSUB to

a)

7070

b)

7072

c)

707

d)

7071

87.

The new voice base rate of jazz budget is

a)

2.99/60 sec (onnet only)

b)

3.10/30 Sec ( offnet & onnet)

c)

2.99/30 Sec (onnet only)

d)

3.10/ 60 Sec ( offnet & onnet)

88.

How much data will be given in HEC Monthly Bundle 1

a)

20 GB + 20GB

b)

20GB

c)

20GB + 10GB

d)

20GB + 30GB

89.

Match the following item with their descriptions: Tariff details for Gold 1199

a)

400 Off Net mins, Rs. 0.75/Min, 15 GB data

b)

2000 Off Net mins, Rs. 1.75/Min, 40 GB data

90.

If customer wants to know his bill amount , we will check and guide from

a)

Ledger view

b)

Total payable amount

c)

Billed balance

d)

Unbilled usage

91.

The charges for VIP call service of Prepaid numbers

a)

Rs. 3+tax/Week

b)

Rs. 4+tax/Week

c)

Rs. 5+tax/Week

d)

Rs.2+tax/Week

92.

Which of the following is not offered in Facebook Upsell Menu

a)

Weekly super plus

b)

Weekly Social

c)

Monthly Streamer

d)

Weekly Mega plus

93.

Mobile account registration popup will also appear on screen against Jazz Data Sim / MBB activity

a)

True

b)

False

94.

There is 10 transaction limit on Gifting transactions in a day in Give a Bundle

a)

True

b)

False

95.

The recharge required for Sindh Rabta Offer is

a)

70

b)

53

c)

45

d)

60

96.

Whatsapp Daily Offer gives 250 MB to customers

a)

True

b)

False

97.

How many Free minutes can customer share in Weekly Voice Offer

a)

50

b)

30

c)

20

98.

Apni Dhun can be subscribed through

a)

USSD

b)

IVR

c)

USSD + IVR+ SMS

d)

SMS

99.

The data incentives for Scoop bundle is _______ MB

a)

400

b)

450

c)

300

d)

350

100.

*446# Menu flow is only for prepaid Jazz

a)

True

b)

False

101.

The Monthly sub charges for postpaid Bima Accidental insurance are Rs

a)

41.90

b)

42

c)

49.16

d)

45.00

102.

Customer can unsubscribe BIMA service by sending SMS "cancel" or "No" to 9879

a)

True

b)

False

103.

Base rate for mobile internet will be Rs 4/MB in case of no data bundle charging pulse 512/KB

a)

True

b)

False

104.

Customer can not change the paired number with Digit 4G

a)

True

b)

False

105.

With Multan Monthly Social offer customers can now enjoy 2GBs for Whatsapp and Facebook on 4G network only and 100 MBs of Whatsapp and Facebook on 2G/3G Network at place of PKR 13 (Incli. tax)

a)

True

b)

False

106.

Disowned activity can be performed via all NWD Franchise

a)

True

b)

False

107.

In which USSD menu, Jazz postpaid unbilled is available

a)

*2222#

b)

*6363#

c)

*1111#

d)

None of the above

108.

User can also subscribe/unsubscribe to MBB LBC offer through

a)

http://jazz.wifi/Index.htm or http://192.168.1

b)

http://jazz.wifi/Index.htm or http://191.168.1

c)

http://jazz.wifi/Index.htm or http://192.168.1.1

d)

http://jazz.lbcwifi/Index.htm or http://192.168.1

109.

For which city Class MBB Super LBC offer ( 100GB) is available

a)

Islamabad

b)

Lahore

c)

Karachi

d)

Peshawar

110.

Maximum sum assured per night (max 30 nights per year ) for Gold bima sehat plan is

a)

Rs. 2,250

b)

Rs. 2,200

c)

Rs. 2,150

d)

Rs. 3,250

111.

For which service class jazz MBB LBC offer (36GB) is available

a)

Service Class 12 & 18

b)

Service Class 62 & 18

c)

Service Class 42 & 22

d)

Service Class 62 & 10

112.

In *446# Menu, Restoration on commitment option is routed to *6969#

a)

True

b)

False

113.

In *446# Menu, under internet offers there are two type of offers

1:Recursive Offers

2: One-Off Offers

a)

True

b)

False

114.

Check list of *8822# is MSISDN, CNIC, last dialed number, last recharge/last payment and package plan

a)

True

b)

False

115.

Number restoration via *8822# can be performed via any number

a)

True

b)

False

116.

My account Tab is available in 444 Main Menu

a)

True

b)

False

117.

What is the base rate for MBB 3 Months 36 GB Bundle (50 GB Now)

a)

0.30/MB

b)

0.20/MB

c)

0.10/MB

d)

Not Applicable

118.

What is the unsub short code for Bima Sehat

a)

9880

b)

9810

c)

9871

d)

9878

119.

In *446# Menu, under internet offers there are two type of offers


1: One-Off Offers


2: Hybrid Offer

a)

True

b)

False

120.

When greeting a customer you should always

a)

Tell the customer how you feel today

b)

Multitask and ask them to repeat

c)

smile and shake their hand

d)

Have open body language

121.

How do you handle a difficult customer who comes into the store for help

a)

Avoid interacting the customer

b)

Pass off the customer

c)

Be disrespectful back to the customer

d)

Hear customer out, calm customer and resolve situation

122.

Having a positive outlook can affect you

a)

Confidence

b)

Performance

c)

Health

d)

All of the above

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