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OES Challenge - Final Round

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

(a)   is a subjective experience, based on the individual and their life experiences.

2.

________ is used to audit and document things that must be validated and to coach when gaps are present

a)

Store Walk Thru

b)

Store Ops Assessment

c)

Guide to Coaching

d)

Partner Meeting Form

3.

Development shift from a focus on primarily closing standard gaps to creating a sense of urgency for seizing opportunities

(a)  

4.

DM can endorse SS Key talent in a 9-month Transitional Role

a)

True

b)

False

5.

Under what work dimension does the Big Opportunity Breakdown belong?

(a)  

6.

Developmental shift from producing high-quality products and experiences for customers to seizing opportunities to teach and motivate others

a)

Influencing Peers

b)

Facilitating collaboration

c)

Guiding Others

d)

Building Capability

7.

It is intended to support development of a partner who is advising in their current role and aspires to grow into the next role.

a)

Partner Development Plan

b)

Guide to Coaching

c)

Career Development Guide

d)

Quick Reference Guide

8.

By working shoulder-to-shoulder with partners, leaders will be in the best position to help them grow their capabilities and elevate the (a)   .

9.

Developmental shift from prioritizing decisions that are in the best interest of the store to making decisions that elevate performance of the district.

a)

Facilitating Collaboration

b)

Influencing Peers

c)

Demonstrating Ownership

d)

Taking Initiative

10.

A Hiring Expectation that demonstrates enthusiasm, an eagerness to learn, desire to make a difference and willingness to take the rough with the smooth.

(a)  

11.

Taking Ownership is a developmental shift from upholding our mission & values to intentionally role modeling behaviors and standards.

a)

True

b)

False

12.

Developmental shift from short-term decision making to considering a broader perspective across a longer time horizon.

(a)  

13.

Is the one responsible for recording partner information and forwarding documents of endorsed SS to PR and Total Pay processing.

(a)  

14.

Shift Leaders demonstrate a (a)   by linking importance of individual actions to setting the tone for the shift and achieve store goals.

15.

A place to capture the DM’s next steps in order to support SM activity.

a)

SM Weekly Planning Guide

b)

Period Planning Guide

c)

DM Planning Guide

d)

PPV Notes

16.

A tool used when core operations are strong and there is an opportunity gap to seize

(a)  

17.

At Starbucks, performance is a balance of three essential elements – Living our Mission & Values, Achieving Results and _____________.

a)

Passion for Service

b)

Starbucks Experience

c)

Helping Others Succeed

d)

Operational Excellence

18.

A Hiring Expectation that describes someone who is self-directed. Knows what they want and are willing to work for it.

(a)  

19.

DM Coaching Pattern = Prepare > (a)   > Follow-Up

20.

An Operations Activity that leads change, builds talent plans and pipeline, sees trends and puts plans in place to improve performance.

(a)