Worksheets2.5.1 - Organisational structures (Part B)
Total questions: 13
Worksheet time: 7mins
Which of the following terms best describes the process of successfully transferring information from one person to another in a business?
Effective communication
Communication
Insufficient communication
Excessive communication
Which of the following would be the job role to which a senior manager would report in a hierarchical organisational structure?
Director
Support staff
Team leader
Supervisor
Which of the following terms best describes a situation whereby there is too little communication within a business?
Effective communication
Insufficient communication
Excessive communication
Barriers to communication
Which of the following terms describes the factors that prevent the flow of successful communication within an organisation?
Effective communication
Insufficient communication
Excessive communication
Barriers to communication
In which of the following would information typically have to pass through many layers of management in order to get from the director to operational staff?
Hierarchical organisational structure
Flat organisational structure
Centralised business
Decentralised business
Which of the following is a possible benefit to a business of having a flat organisational structure?
Slower communication
Faster communication
Insufficient communication
Excessive communication
Which of the following is the most likely negative impact of developments in communication technology such as e-mails?
Effective communication
Insufficient communication
Excessive communication
Barriers to communication
Which of the following is most likely to lead to a motivated and productive workforce?
Excessive communication
Barriers to communication
Effective communication
Insufficient communication
Which of the following is a potential impact of insufficient communication within a business?
High levels of employee motivation
Inefficient employees
High levels of staff retention
Lower levels of labour turnover
Which of the following terms best describes a situation whereby there is too much communication within a business?
Barriers to communication
Excessive communication
Insufficient communication
Effective communication
Which of the following is most likely to lead to effective communication between employees? When:
There are many levels in the hierarchy
Job roles are unclear and overlap between different members of staff
A team leader has a very wide span of control
The business has a motivated workforce
Which two of the following are potential impacts of excessive communication within a business?
Rising costs
An increase in productivity
Cost reductions
Motivated workforce
Reductions in productivity
Which two of the following are potential barriers to effective communication?
Motivated workforce
Jargon
Technical language
Effective listening skills
Clear business aims and objectives
