WorksheetsMid July Brain Exercise
Total questions: 20
Worksheet time: 15mins
Lets say..
Your Full Name : Maria Elena
Your Nick Name : Ana
Your Staff ID # : 8116
You were given the instruction to use your actual / recognizable name and staff ID. Which will be the correct option?
Baby
M
Maria8116
Ana
What would be the best initial responses to the guest inquiries above?
We have buffet dinner here tonight!
What would you like to have? Do you prefer local or international cuisine?
Oh you can go Bandar Penawar and try Restaurant XXYZ!
Just google sir!
You: How is your day going Mr. Wright?
Mr. Wright (guest) : Its been great. The kids spent the morning in Roxity after breakfast and enjoyed it. They're not happy that we're checking out and heading back to Penang already this evening. Hahah.
**Conversation On-Going**
What would be an authentic comment to close the interaction?
Thank you Sir, you have a rocking day!
Ok Sir, See you again next time! Safe Trip!
Mr. Wright, thank you so much for staying with us. See you again soon!
Thank you so much Mr. Wright. Have a safe journey back to Penang. We hope to see you and your family again soon!
Who is the current Tribal Council Chairman of The Seminole Tribe of Florida?
Mitchell Cypress
Marcellus Osceola
Jim Allen
Betty Mae Jumper
This greeting is used for answering telephone calls...
From External
Between Departmental
From Internal
None
How often should we use the guest’s name when interacting with them?
Once
Twice
When appropriate
As much as you can
What is the name of the famous bachelor Movie where Hard Rock was featured?
Bachelors
Con Air
The Bridesmaid
The Hangover
Which should you get for the guest?
What code should be activated?
Code 1
Code 4
Code 6
Code 7
What would be the BEST way to extinguish fire as pictured?
Choose the correct descriptions for the image shown (SELECT ALL THAT APPLIES)
Comes in two sizes of straw and a cleaning bristle
Packaged in a stylish black velvet pouch for easy carrying
This is to replace plastic straws
It is sold at RM20 each
What is the name of the historic tree where tribal leaders gather to conduct important business for the Seminole Tribe of Florida?
The Great Oak
Cypress Tree
Council Oak
Immokalee
Where is the location of the memorabilia related to this song?
Rock Shop
Rock Royalty Suite
GMT+8
Lobby
What is the name of Hard Rock's online learning portal?
MUSE
Rizepoint
School of Hard Rock
GX360
Name the biggest Hard Rock Cafe in the world?
Hard Rock Cafe Penang
Hard Rock Cafe London
Hard Rock Cafe Orlando
Seminole Hard Rock Casino Tampa
The followings are true on the person in image (Choose all that applies)
He has a record of six European Golden Shoes
His name is Sergio Agüero
He plays for Real Madrid
He is Hard Rock's Brand Ambassador
This song is sang by
What does the acronym LEARN in service recovery stands for?
Listen, Explain, Apologize, Reconnect, Notify
Listen, Empathize, Apologize, Resolve, Never Repeat
Listen, Emancipate, Apologize, Reconcile, Narrate
Listen, Elaborate, Apologize, React, Negotiate
What can you anticipate to meet the needs of this family approaching your restaurant?
Kids Menu
Baby Chair
Wheelchair
Children's Tableware
The outlet you're in has only 2 guest having a conversation with each other. The guest then said the following....
What would your response be?
This is Hard Rock! You can go to Westin if you want a quiet environment.
I'm sorry Miss. Our Vibe manager set the volume that way.
Yes of course Miss. No problem.
Maybe you need a hard drink to go with the music instead Miss? May I suggest something from our menu?
