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WorksheetsLAZADA MY CS Final Quiz
Total questions: 20
Worksheet time: 20mins
There are _________ options that a customer can track their parcel.
1
2
3
4
Where can the customer track their parcels?
Mobile Application
Desktop/Laptop
Mobile Application only
Desktop/Laptop only
AMAP stands for (a) .
How does AMAP work?
Customers will be able to see package movement at a country level on the Logistic Detail Page
Customers will be able to see package movement at a city level on the Logistic Detail Page
Customers will be able to see Real-time location of seller when a package is “about to delivery” status on the Logistic Detail Page
Customer will able to see Real-time location of driver when a package is “about to delivery” status on Logistic Detail Page
We can advise the customer that they can cancel the order after checking and seeing that it is after RTS status.
True
False
It depends if the customer asks.
Maybe
Where will the customer get their refund if they made a payment at 7 Eleven?
At 7 Eleven
Voucher form
Lazada Wallet
Credit card
How many days does a customer have to return an item they bought from a LazMall seller?
15 working days
15 days
15 days from delivery date
_______________________ is a Return Policy whereby Sellers will approve or reject a Return Request based on the return reason and additional comments provided by you when initiating a Return Request
Non Returnable
LazMall 15 days Return
7/ 14 days Easy Return
7/ 14 days Return to Seller
How many days does a seller have to decide if they are going to accept or reject the customer's return?
3 calendar days
3 working days
3 holidays
How many days does a customer have to return the item to the seller once the seller accepts the return?
7
3
20
10
What is the eligibility for perishable items to be on refunds? Select all the right answers.
Damage
Expired
Not fit for consumption
Since the buyer requires account login before chatting to a live agent – there is also a need to verify account security
True
False
The maximum wallet balance is (a) .
The maximum monthly transaction limit is (a) .
For the Onederful Wallet, how will the winner be notified?
Winners of physical items will be notified through push notification containing a collectable voucher
Winners of physical items will be notified through push notification containing the address where to pick up their winnings.
üWinners of physical items will be notified through push notification containing a voucher.
To whom will you coordinate if a customer requests to have their account deactivated?
To the SME
None
SWAT
Supervision
How long will Lazada process the refund if a customer pays using a Credit/Debit card?
1 to 3 working days
1 to 3 banking days
1 to 3 calendar days
What will you advise a customer that the is wanting to have the refund be in their Lazada Wallet but they used the banking card?
Inform the customer that we will be coordinating with our Finance team.
Educate the customer that the refund will be based on their payment method.
Advise the customer that we will seek approval from our support team then get back to them,
How are we going to refund a customer that paid using a gift card?
It will be sent to the customer as a credit in their Lazada Wallet
Refund will be in a form of a voucher using the LAZ20 code for the reason
Refund will be in a form of a voucher using the LAZ18 code for the reason
(a) is an extended warranty and accidental damage coverage. Only for certain product for customers who bought mobile, tablets, other electronic items, Lazmall retail items
