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WorksheetsWave 35 Quiz #1
Total questions: 15
Worksheet time: 4hrs 45mins
You will need to have the following when signing up for a Lazada Account.
Valid Email and Credit Card
Contact Number and Credit Card
Contact Number and Local Address
Valid Email and Contact Number
When was Lazada founded?
March 2012
May 2012
August 2012
February 2012
What is the product type of the item in the image?
LazMall
Local Marketplace
Retail
Crossborder Marketplace
What is the product type of the item in the image?
Crossborder Marketplace
LazMall
Local Marketplace
Retail
The below are the 4 attributes of REAR. Select all that apply.
Respect
Restate
Empathize
Apologize
Reassure
What is the minimum amount that a customer can top up into his Lazada wallet?
$50
$20
$30
$40
You are only allowed to place the customer on hold for a maximum of _____ minutes.
1
2
3
5
The husband of the account owner contacted Lazada to report the damaged item that they received. To further assist the caller, what details are we to ask from the caller? Select all that apply.
Email Address
Order Number
Phone Number
Name of the Account Owner
Birthdate of the Account Owner
If the customers encounter log-in errors with his DBS Paylah app, how will we assist them?
Advise to contact Paylah's customer service
Advise that we will raise this to Lazada IT's team
Advise that we will call PayLah on behalf of the customer
It is a delivery option that is managed by the seller.
Delivered by Seller
Ninjavan
Postal Mail
Select all that apply. What are the different types of payment method in Lazada?
Cash on Delivery
Installment Payment Plan
Lazada Wallet
Credit or Debit Card
DBS PayLah
This is a Shipping Option that allows customer to pick up/drop off their parcels at a location close their address.
Instant Delivery
Collection Point
Standard Shipping
Delivered by Seller
Who is our courier partner for Collection Point?
Grab
NinjaVan
SingPost
CJ Logistics
Which following information can be used for Customer Verification?
•Registered Phone Number
•Registered Email address
•Registered Date of Birth
•Registered Email address
•Registered Government ID
•Registered Email address
Who is our courier partner for Instant Delivery?
NinjaVan
CJ Logistics
SingPost
Grab
