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WorksheetsFY22 Q2 Services Pop Quiz
Total questions: 15
Worksheet time: 8mins
For client support, customer wish to have SAM support but not AD & KYHD coverage, which support should you propose?
Basic Support + SAM
Pro Support
ProSupport Flex
Pro Support Plus
For a standalone monitor, screen cracked due to accidental damage, customer can claim under which services?
Pro Support Plus
Accidental Damage Addon on Monitor
Monitor not covered under Accidental Damage
Premium Monitor Advance Exchange
Keep Your Hard Drive does not cover the below service:
Customer can retain the faulty HDD after new replacement
Customer not need to pay extra to keep the current HDD
Onsite Service & logistic services are included under KYHD
Engineer will help to backup data from the faulty HDD
Which support level has limitation on call volume and encourage to perform case report & dispatch via TechDirect?
Pro Support
Pro Support Flex
Basic Support
Pro Support Plus
Choose the 3 correct Dell deployment offerings
Basic Deployment
Pro Deploy
Pro Deploy Flex
Pro Deploy Plus
Which 2 deployment offerings cover after office hour / weekend service?
Basic Deployment
Pro Deploy
Pro Deploy Flex
Pro Deploy Plus
Customer request for Rack & Stack, onsite configuration & deploy during weekend, what is the best you can offer?
Basic Deployment
Pro Deploy + Onsite AddOn SKU
Pro Deploy Plus
Pro Deploy
"I need a same day service onsite to support my hardware failure issue, which very critical for my business operation. I requested as soon as ONE hour onsite response time" Which the following able to meet customer request?
Pro Support Plus 4 Hours Mission Critical
Pro Support + 6 Hours CTR
Service not available here
Pro Support Plus 2 Hours Mission Critical
What is Generic Image?
An Image which comes with complete drives, Dell specific application installed and RTP settings to meet customer IT environment requirements
A clean image without any 3rd party application installed
A custom image provided by customer
A factory approved Dell Standard Image
Which are the 3 services offering by Custom Services (CS / CFI)?
Asset Report, Asset Tag, Ship Box Label
BIOS Settings, Custom BIOS logo
Custom HDD Partitioning, HDD Freeze
Asset Resale & Recycle
What is Dell Dynamic Image?
A customer provided image which generated by ImageAsist, able to support cross platforms of client devices
A image provided by customer to be cloned into the same model as customer generated
A standard Dell factory which will include in standard order
A clean image without any of the drivers and application installed
What is the maximum Education Credit availability upon download?
3 months
6 months
12 months
24 months
Data Center & Network Migration is under which Services?
Deployment Services
Consulting Services
Education Services
Support Services
Customer requested a temporary IT personnel to help to support their IT environment during the transition period. They need only 3 months period, and requested to be onsite. Which Services you can offer?
Custom Deployment Services
Residency Services
Education Services
Consulting Services
Which is NOT the Key Features of MD Warehousing Services?
Storage Term of 30, 60, 90 Days
Minimum requires 20 units to be entitled
Not allowed for partial shipment
Delivery Address change is allowed
