WorksheetsThe roles of personnel in the housekeeping
Total questions: 12
Worksheet time: 6mins
Responsible for hotel policies, procedures and standards.
Control Desk Supervisor
Executive housekeeper
Heads the shift in twenty-four hour housekeeping service. He explains the executive housekeepers policies, procedures and standards to all housekeeping supervisors.
Assistant housekeeper
Executive housekeeper
Coordinates with various departments such as housekeeping personnel, maintenance departments and front office regarding guest room maintenance and cleaning status
Control desk supervisor
Laundry manager
Responsible for keeping uniforms in safe storage.
Uniform Room Supervisor
Laundry manager
Directs the cleaning and maintenance of guest rooms
Floor supervisor
Public Area supervisor-
He ensures the cleanliness, maintenance and upkeep the hotel’s public area.
Public area supervisor
Floor supervisor
Responsible for the maintenance of all landscapes and gardens.
Gardener
Horticulturist
Arranges flower displays for various departments of a hotel.
Florist
Horticulturist
Responsible for cleaning and maintaining guest rooms. He reports any untoward incident to the security and safety department
Bellman
Room attendant
Male cleaning personnel that are assigned to clean public areas.
Room attendant
Housemen
Mend uniforms, linens and upholsteries.
Sewers
Tailors or upholsterers-
Maintains the landscape and gardens of the hotel
Landscape artist
Gardener
