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The roles of personnel in the housekeeping

Total questions: 12

Worksheet time: 6mins

Name
Class
Date
1.

Responsible for hotel policies, procedures and standards.

a)

Control Desk Supervisor

b)

Executive housekeeper

2.

Heads the shift in twenty-four hour housekeeping service. He explains the executive housekeepers policies, procedures and standards to all housekeeping supervisors.

a)

Assistant housekeeper

b)

Executive housekeeper

3.

Coordinates with various departments such as housekeeping personnel, maintenance departments and front office regarding guest room maintenance and cleaning status

a)

Control desk supervisor

b)

Laundry manager

4.

Responsible for keeping uniforms in safe storage.

a)

Uniform Room Supervisor

b)

Laundry manager

5.

Directs the cleaning and maintenance of guest rooms

a)

Floor supervisor

b)

Public Area supervisor-

6.

He ensures the cleanliness, maintenance and upkeep the hotel’s public area.

a)

Public area supervisor

b)

Floor supervisor

7.

Responsible for the maintenance of all landscapes and gardens.

a)

Gardener

b)

Horticulturist

8.

Arranges flower displays for various departments of a hotel.

a)

Florist

b)

Horticulturist

9.

Responsible for cleaning and maintaining guest rooms. He reports any untoward incident to the security and safety department

a)

Bellman

b)

Room attendant

10.

Male cleaning personnel that are assigned to clean public areas.

a)

Room attendant

b)

Housemen

11.

Mend uniforms, linens and upholsteries.

a)

Sewers

b)

Tailors or upholsterers-

12.

Maintains the landscape and gardens of the hotel

a)

Landscape artist

b)

Gardener