All initial PTSD claim is handled by which department:

This is the department we tap when the Vet wants to add additional claims – This can only be done while the Vet is with intake or once the Vet is cleared by invoicing and getting ready for re-eval.

When we need assistance from this team we only need to tag the Contact Owner in ZOHO, not the Team.

This team can only correct clerical errors on forms sent :: Name, address, SSN, VA file number, Birth date, etc. They serve as the Quality Control step.

VA Claim Pro’s and Vet comp and pen can be best described as:

VACP acts as legal Representatives:

What is our standard fee:

VA Claim pros and Vet comp and pen are rivals:

What is a VA Form 21 4138?

What is a TDUI Claim?

We utilize these methods of delivery: (Select all that applies)

Team acts as a liaison between VACP/VCP and Veteran Claims.

What is a symptoms and recap call?

We do not need to get the veteran's availability when creating C&P all notify in zoho, we just need to direct to the link that SRT will provide.

Which Department do we tag if the claim path looks like this:

This team handles Veterans that already paid everything and had their first claim done and going for 2nd and/or 3rd round.

Can we still provide a symptoms and recap call to veterans who are already our client but filed a claim independently?

We can use the eBenefits Screenshots in the drop box that are no more than _____ old?

Which Department do we tag if the claim path looks like this:

What is VC and how do they assist the veterans?

This team collects all medical documents needed prior review.

Which Department do we tag if the claim path looks like this:

These are the veterans that arrived new to the company and that intake already worked with and they are requesting any docs needed to be related to the 1st claims they will be working with:

Which Department do we tag if the claim path looks like this: