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WorksheetsPractice Exam
Total questions: 60
Worksheet time: 15hrs 0mins
What is risk?
The chance that you will hurt yourself.
Something that has the potential to cause harm.
The possibility that harm may occur after being exposed to a hazard.
The chance that you will hurt someone
What is hazard?
The possibility that harm may occur.
Something that has the potential to cause harm.
Something that can make you fall over.
The chance that you will hurt yourself
Safety could be best defined as :-
Avoiding an accident.
Wearing all PPE in the workshop.
The condition of being protected from or unlikely to cause danger, risk or injury.
Not likely to be harmed or lost.
Covid-19 is what type of hazard?
Physical
Ergonomic
Biological
Chemical
What is the purpose of a risk assessment?
To generate more paperwork.
Proportion blame in the event of an accident occurring.
Create work for the designated safety officers.
To evaluate hazards and to minimise the levels of its risk.
What is the first step in conducting a risk assessment?
Record the finding.
Evaluate the risk and decide the precautions.
Identify the hazard.
Decide who might be harmed and how.
Worn electrical cords and plugs, and exposed wiring
Chemical Hazard
Mechanical Hazard
Electrical Hazard
Physical Hazard
Cables running across the floor
Electric Hazard
Mechanical Hazard
Chemical Hazard
Physical Hazard
Cleaning solvents and different chemicals use for cleaning the office area are
Physical Hazard
Electric Hazard
Chemical Hazard
Physical Hazard
6. It includes protective gown, gloves, mask.
A. Administrative control
B. Elimination
C. Substitution
D. Using PPE
Incorrect lifting of heavy load that cause injuries like back pain and muscle sprains can be related to ________
ERGONOMICS HAZARD
PHYSICAL HAZARD
CHEMICAL HAZARD
BIOLOGICAL HAZARDS
In 2019, 94% of American workers report experiencing stress at their workplace. What type of hazard is this?
PSYCHOLOGICAL HAZARD
ERGONOMICS HAZARD
PHYSICAL HAZARD
HEALTH HAZARDS
Furniture is regarded as
Assett
Fixed Assett
Liability
Current Liability
If Assets are $19,500 and Capital is $14,300, how much are Liabilities?
33,800
$5,200
$19,500
If Capital is $31,400 and Liabilities are $15,500, how much are Assets?
$46,900
$15,500
$15,900
If Capital is $17,500 and Liabilities are $7,500, how much are Assets?
$7,500
$10,000
$25,000
If Capital is $27,500 and Liabilities are $5,400, how much are Assets?
$32,900
$27,500
$22,100
If Assets are $15,500 and Capital is $9,600, how much are Liabilities?
$5,900
$15,500
$25,100
If Liabilities are $23,000 and Capital is $9,750, how much are Assets?
$23,000
$32,750
$13,250
If Assets are $17,300 and Liabilities are $6,300, how much is Capital?
$11,000
$17,300
$23,600
Additional capital introduced in the business will increase..................... and .....................
Liabilites and capital
Land and Capital
Assets and Capital
Assets and Liabilities
Goods Purchased on credit will increase the
Liability
Capital
Debtor
Drawings
On January 1st, 2020 an entity's balance sheet showed total assets of Rs. 7,500 and liabilities of Rs. 2,500. Owners' equity at January 1st was?
7,500
10,000
2,500
5,000
Price
Informing customers about products and persuading them to buy them
The cost to the buyer of goods or services
Where goods or services are available
Goods or services that are sold
Place
Informing customers about products and persuading them to buy them
The cost to the buyer of goods or services
Goods or services that are sold
Where goods or services are available
Market segmentation:
Divides customers into sub groups
Is a method of promotion
Is a qualitative form of market research
Transports products to customers
An internet travel agent sells expensive round the world cruises. Which of the following market segments is the travel agent most likely to target?
Families with children under 5
Local residents
People with high incomes
Young, single men
The particular market segment at which a business aims its products is known as the:
Target Market
Unique Selling Point
Main Market
Market Leader
The market for a product or service can often be broken down into different area where customers have distinct needs and wants. These areas are called market:
Sections
Segments
Synergies
Forces
Which of the following is an advantage of using market segmentation?
It allows a business to charge higher prices
It lets a business invest more in plant and machinery
It saves business money by avoiding the need for TV advertising
It allows a business to target its promotional strategy more effectively.
Which is NOT an example of Market Segmentation?
Income
Gender
Age
Hair Colour
A business' target market includes
Everyone
All the people who might use a product or service
The specific people that the company is aiming to reach with its marketing and sales efforts
One segment of the market
The term "Demographics" refers to
Grouping potential customers based on their beliefs and preferences
Grouping potential customers based on whether or not they have purchased a product in the past
Grouping potential customers using statistical data such as age, race and gender
Grouping potential customers based on where they live
A business' target market includes
Everyone
All the people who might use a product or service
The specific people that the company is aiming to reach with its marketing and sales efforts
One segment of the market
Is a contract between the policyholder and the insurance company where the beneficiary is designated to receive stated monetary benefits in case of death of the insured person.
General insurance
Life insurance
Motor insurance
Health insurance
Why is a customer base important?
It's not
They are the only possible source of income for a company
They are the only reason you are in business
A company probably cannot survive without a sufficient customer base
Provides cover for risks other than life-risk. It may ensure your health, car, house, property and other valuables from accidents and disasters.
Life insurance
Home insurance
General insurance
Motor insurance
What is the main purpose of customer service?
To meet needs and expectations
To deliver standards
To work as a part of a team
To increase sales
Which of the following is the best explanation of customer base?
Customer that support your business
Customer who have already purchase your product
The group of customer to which you are marketing
Customers that have already purchased your product and potential customers to which you are marketing
Considering promotional mix, method in which sales force personal presentation for building customer relationship and increasing sales is called
Sales promotion
Personal selling
Public relations
Advertising
In marketing research, asking preferences and questions about buying behaviour is example of
Experimental research
Scientific research
Observational research
Survey research
Customer relationship management is (CRM)
A mass marketing customer loyalty program
An overarching business philosophy
An integrated implementation system
Answers B and C
Type of question in questionnaire in which all possible choices are given is
Open ended question
Close ended question
Both a and b
None of above
A salesperson who, once he or she has a customer relationship, attempts to sell a wide variety of products or services engages in
Customer value selling
Integrated marketing
Cross selling
Efficient consumer selling
The task of any business is to deliver ________ at a profit.
Customer needs
Products
Customer value
Products and services
One of the following is consider as a type of insurance
COVID 19- travel insurance
Home insurance
Health insurance
All of the above
What is the most likely result of having no policy on intellectual property?
Confusion and mistakes.
Increased efficiency.
Increased control.
Loss of business opportunity.
What is NOT a deciding factor in Trademark infringement?
The similarity of marketing channels used
The similarity of the price
The similarity of the marks
The strength of the mark;
A ____________________ usually lasts for the life of the online creator plus 70 years.
Patent
Trademark
Copyright
Trade secret
What does a trademark protect?
the look, shape and feel of a product
logos, names, shape and brands
a work of art
an invention
Which item would you be able to patent?
A literary, dramatic, musical or artistic work
A scientific or mathematical discovery or theory
A technological advancement
All
A registered trademark is renewable after how many years?
10
20
30
40
Intellectual property rights protect the use of information and ideas that are of
Social value
Ethical value
Commercial value
Moral value
Which is the best way to reduce office related risk?
Carry out staff training.
Carry out risk assessments
Report incidents to superiors.
Improve resource maintenance.
What is the first action to be taken when a hazard has been identified in the workplace?
Assess the risk.
Prevent the incident occurring.
Complete the necessary documents.
Report the situation to a line manager.
What is the most likely result of having no policy on intellectual property?
Confusion
Increased control.
Loss of business control and progression.
Increased efficiency.
Why must a business have warning systems?
To alert all employees
To meet assembly points
To get help from police, fire and ambulance
To meet legislation
Why must a business have warning systems?
To alert all employees
To meet assembly points
To get help from police, fire and ambulance
To meet legislation
