A user is not able to see the Account Tab once he logs into Salesforce. He clicked on the app launcher and searched on the all items as well but the user still does not see the Accounts Tab. What could be the issue? (Select any 2)

A user profile has login hour restrictions set to Monday through Friday, 8:00 am to 5:00 pm. The user logged in at 4:30 p.m. on Tuesday and it is now 5:01 pm. Which behavior of the application should the user expect after saving a record?

A user received an error message when attempting to log into Salesforce. What is the first step the Salesforce administrator would take to troubleshoot the problem?

A user with administrator privileges accidently deleted a custom field in an org one day ago. What should the administrator consider to restore the field?

AW computing has multiple sharing rules and users often manually share records to one another. Which of the following statements are true? (2 answers)

AW Computing uses a private sharing model for cases. A select group of five users need read/write access to all cases with a specific record type. Of these users, one is assigned the Support Manager profile and four are assigned the Support Representative profile. How can the administrator meet this requirement?

Both the Facility Team and IT Team are assigned the same profile. The System admin has created a custom object and this needs to be accessible only by the Facility team. How can this be setup by the admin?

Choose the correct order of operations salesforce uses when saving a record.

Dylan has submitted a vacation request for approval by his manager. Palmers, Dylan's manager is not receiving any email alerts. What can you use in order to troubleshoot the issue?

How can a system administrator grant user access to dashboards? Choose 2 Answers

How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports?

If a field is deleted for how long its stored before the system purges it?

If a new validation rule is created and there is data already stored that violates the rule, when will Salesforce catch the problem?

Sales Management wants to enforce a process in which name of an Account is always included in the name of the opportunity. How can automation be used to help meet this requirement ?

____________will change the owner of a newly created or reassigned lead based on a set of rules defined by the system administrator.

A _________ defines a collection of settings and permissions that determines what users can see in the user interface, and what they can do.

A competitor recently lost valuable data due to a power outage, so Universal Containers has decided to ensure that its Salesforce data is backed up. Which 2 suggestions should admin make to Universal Containers management to address this situation?

A custom object was created in Universal Containers only system administrator has CRED. How can access be extended to the VP and Standard User? Choose 2 Answers

A customer is not able to create a new user in his Salesforce Org what could be the issue?

A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature could be used:

A group of users and their team leader who share the same profile have the ability to create Case records. However, their team leader also needs to have the ability to edit the records apart from creating them. What is the best way to fulfill this requirement?

A lead needs to be assigned automatically to an agent, after 10 days and there is no action, the deal status should be set to Stalled after it has been approved by a Manager. Which automation processes can a system administrator use?

A Marketing manager would like to generate a list of contacts for a mailing list. What report format would be the most appropriate to use?

A marketing user has received a file of leads to import. What tool can be used to avoid duplicate leads?

A Salary field was created in the custom Recruiting object for Universal Containers. The current OWD for the Recruiting Object is Private. The Recruiters and the HR manager for Universal Containers should always see the salary field. What should be done? (Choose 2)

A sales executive at Universal Containers wants to be notified whenever opportunities with greater than 500k USD amount are created for hot accounts. How should an administrator meet this requirement?

A Sales Executive would like to see all the team's opportunities by the sales stages and by Account region. What kind of report would meet this requirement? Choose 2 Answers

A sales manager recently left Universal Containers and the system administrator has received the urgent request to deactivate their username. Because the sales manager was part of several approval processes, it is taking longer than expected. What should the Salesforce administrator do?

A Sales Manager wants to edit the opportunities owned by sales team. The manager does not have Edit access to the Opportunity object. What is a recommended solution?

A Sales manager wants to implement a new Automation wherein when an opportunity is closed, it will append the name of the Account to the opportunity name. How can an Admin meet this requirement?

A system administrator at universal containers needs to mass update the lead source on a number opportunity record. How can this be accomplished? Choose 2 answers

A Sales Manager wants to develop a 360 degree view of her Accounts and Contacts. She would like to keep track of all related Accounts for each Contact. How can the Administrator enable this?

A system admin wants to ensure that unique data is always input into a specific field. Which 2 field properties should be configured?

A system administrator needs to import new leads from a tradeshow and assign ownership based on country. Some of the leads may already be in the system. Which two actions should be taken to meet this requirement? Choose 2 Answers

An Approval Process begins when a record is..

An opportunity record created with a close date of July 30, meets the criteria of time dependent workflow rule. The time dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?

If you reference fields from a parent object, what is this type of formula field called?

If two objects have a parent-child relationship, how can a user access the child record from the parent record?

If you wanted to force users to enter a permissible value, which standard functionality would be best?

In a recruiting application, Job Application is a custom object and is related using master-detail relationship to both Position and Applicant custom objects. A recruiter has created a job application record for an applicant, what will happen to the job application the if position record is deleted?

Read/Write access for Product Support Cases has been granted via criteria-based sharing rule. However the profile only has Read access. What can the user do on the record?

Sales management at universal containers needs to display the information listed below in each account record.

* Amount of all closed won opportunities

* Amount of all open opportunities

Which feature should a system administrator use to meet this requirement?

Universal container uses web-to-case to convert support requests submitted through its website into cases. The support team would like salesforce to automatically send an email containing the password reset instructions to the customer when the case subject contains the word "forgot" and "password". What does the administrator need to configure to meet this requirement? Choose 2 Answers

Universal Containers has a private sharing model in which regional sales managers are only allowed to view opportunities in their own regions. For reporting purposes, they additionally need read only access to all opportunities in other regions. What permission can a system admin enable to meet this requirement in the regional sales managers' custom profile?

Universal Container wants to relate multiple projects to opportunities to track change orders when new order items added to the project. All Opportunity team members should have access to the opportunity, but only opportunity owner should have access to the change orders. What relationship type should be used to meet these requirement ?

Which users can approve or reject email approval requests?

Your organization would like to capture leads from multiple websites directly into Salesforce. Leads from the consumer website should be routed to the Consumer Leads Queue while leads from the business website should be routed to the Business Leads Queue. What features of Salesforce can be leveraged to facilitate this? (Choose 2 answers)

Which two methods can be used to share records using sharing rules? Choose 2

Which statement about sharing rules are true? Choose 2 Answers

Universal Containers has a private sharing model on Opportunities. The system admin has been asked to create a new custom object that will track customer payment information and will link to the opportunity. Only those users with access to the opportunity should be able to see the records n the object. What should the administrator do to accomplish this task?

Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. Which feature should a system administrator use to meet the requirements?

A Recruiting User needs to setup an object relationship between the Position Object and the Job Application Object. He needs this setup so that a Position record can be related to many Job Application records and Job Application Records can be related to many Position Records. He also needs this in a setup where deleting a Position record will delete all related Job Application records and deleting a Job Application record deletes all related Position records. What can a system administrator do to fulfill the requirement?

Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should the system administrator meet this requirement? (2 answers)

The administrator at universal containers wants to create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field?

There are 2 Custom objects Order and Shipment. There is a Master Detail relationship between them where Order is Parent and Shipment is child. A user incorrectly associated a Shipment record to a wrong order. When is trying to change the order record he is not able to do so. Why?

When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which two features should an administrator use to facilitate this? Choose 2

Which circumstances will prevent a system administrator from deleting a custom field?

Which dashboard component can display data from the summary rows of reports?

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