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WorksheetsS | M01 Post-exam'
Total questions: 70
Worksheet time: 1hrs 10mins
Name
Class
Date
1.
Which of the following HR activities is most likely to be outsourced?
a)
Employee communications
b)
Compensation plan
c)
Executive development
d)
Expatriate administration
2.
Creating a balanced scorecard begins with:
a)
a framework of measurement.
b)
consensus about objectives.
c)
a financial plan.
d)
alignment with rewards.
3.
Sustained organizational growth occurs when:
a)
rules and regulations are clear.
b)
conflicting ideas are encouraged and valued.
c)
frequent evaluations are provided to reduce risk.
d)
there is consistent agreement among managers.
4.
Which of the following is the best approach to ensure HR plans are aligned to the business strategy?
a)
Integrate benchmark analysis into the company HR planning process.
b)
Review HR practices and present a plan to company leaders.
c)
Ensure HR plans are aligned with the company's planning process.
d)
Consider the specific HR practices needed after the company plan is defined.
5.
A company is in the process of a major acquisition. At this stage, what is the most appropriate action that the senior HR officer should take?
a)
Work with a labor attorney to identify potential risks to the company.
b)
Identify the skills in both companies and determine where to allocate talent.
c)
Schedule cross training for acquired employees.
d)
Examine the important parts of the acquired company's corporate culture.
6.
A key performance indicator (KPI) that suggests an effective retention strategy is an increase in:
a)
productivity
b)
customer satisfaction.
c)
applicant referrals.
d)
turnover.
7.
In the establishment of a performance management system in a hospital setting, which of the following is the most quantifiable measure of employee performance?
a)
Quality of nurse's report
b)
Employee turnover ratio
c)
Number of medication errors
d)
Informal patient feedback
8.
Which of the following HR strategies is used to achieve flexibility in job assignments?
a)
Hire temporary workers
b)
Conduct an employee attitude survey
c)
Reduce the number of job levels
d)
Eliminate administrative positions
9.
A company has identified that most of their engineers are over 55 years of age and are expected to retire soon. The number of new graduates is not sufficient to replace these employees. What additional analysis is required by HR?
a)
Workforce assessment
b)
Environmental scanning
c)
Job analysis
d)
Career development
10.
In developing an international human resource program, which factor is most critical to the success of an expatriate assignment in a foreign country?
a)
culture adjustment training delivery
b)
adapting of the spouse and family to the foreign country
c)
equalizing negative tax consequences
d)
providing for the security of expatriate and the family
11.
When maintaining files what can hr use to help protect applicants and employees from discrimination, identify theft breach of privacy and any other legal violation?
a)
Performance record
b)
Gap analysis
c)
Audit checklist
d)
Retention schedule
12.
What is a goal of an HR audit?
a)
Identifying gaps in HR practices
b)
Controlling costs
c)
Matching human capital to organizational needs
d)
Demonstrating strategic value
13.
A strategy that tries to gain a competitive advantage by providing exceptionally high quality is using which grand strategy?
a)
Cost leadership
b)
Focus
c)
Differentiation
d)
Retrenchment
14.
One of the strategic core roles of an HR leader in organizations is __________
a)
providing consultation to senior management in relation to HR issues
b)
building and following up the HR budget for an upcoming year
c)
creating an organizational chart and keep it up-to-date
d)
leading a rounded all-functions-included knowledge management initiative
15.
__________ is an environmental scanning factor for a firm that offshores its operations.
a)
A proposed law that may affect the operations continuity in the offshored country
b)
An internal policy that is required for the safety of production workers
c)
The SOPs for an assembly line that is not fully followed by workers in factory
d)
The systems of discipline and grievance that needs updating
16.
What should be the first step in changing an organization’s culture?
a)
Define the existing culture.
b)
State what kind of culture you want.
c)
Benchmark your culture with competitors’ cultures.
d)
Engage an organizational culture expert.
17.
One of the following is a warning environmental scanning factor for business expansion in new locations.
a)
high purchase power customers
b)
availability of new technologies that can make organization more efficient
c)
weak competition
d)
labor market shortage
18.
What is the ideal type of organizational structure when environmental pressures create an intense demand for frequent new products that must meet very high levels of technical quality?
a)
Bureaucratic
b)
Organic
c)
Matrix
d)
Mechanistic
19.
In which organizational structure are departments defined by the services they contribute to the organization’s mission?
a)
Functional
b)
Product
c)
Geographic
d)
Matrix
20.
Changing an organization's culture principally needs __________.
a)
top management and other opinion leaders’ support
b)
benchmarking the company’s culture
c)
communication targeting only lower levels in organization
d)
sustaining company’s reward systems
21.
Each of the HR competency models examined included strategic and operational components. What item below is an example of an operational competency?
a)
Business knowledge and acumen
b)
Change management practices
c)
Effective communication
d)
Delivery of HR services and practices
22.
A potential benefit of big data for HR is _______
a)
less reliance on analytics.
b)
better-quality lessons learned from technology projects.
c)
superior data security and scalability.
d)
improved strategic analysis.
23.
What is an advantage of the shared services structure?
a)
Strategic partnering opportunities
b)
Efficient use of HR expertise
c)
Duplication of effort
d)
Reduced staff requirements
24.
Why should a balanced scorecard be used to measure strategic progress?
a)
It provides a more rounded assessment of the results of strategic activity.
b)
It can be accomplished quickly.
c)
It extends protection against legal risks to organizations.
d)
It can be repeated periodically.
25.
How have traditional CSR concerns, such as ethics, governance, and philanthropy, been affected by the changing role of CSR?
a)
They have been replaced by more important sustainability considerations.
b)
They are becoming strategically aligned with sustainability and business strategies.
c)
In most organizations, they are now assigned to a separate department.
d)
They are unaffected by such newer concerns as sustainability.
26.
What would be considered a HR strategic task?
a)
Securing off-site backup and storage of employee transactions and records
b)
Developing a system to track the number of people leaving the organization
c)
Creating a training program for conducting safe and legal terminations
d)
Working with senior and line managers to forecast workforce needs for the strategic planning period
27.
What does environmental scanning add to strategic management?
a)
Improved stakeholder understanding
b)
Early warning of changes that could affect strategy
c)
Improved transparency and accountability
d)
More accurate identification of needed areas of improvement within the organization
28.
Which measure provides a concise yet overall picture of an organization’s performance?
a)
Return on investment
b)
External audit
c)
Internal audit
d)
Balanced scorecard
29.
What is the strategic advantage of self-directed work teams?
a)
Members of self-directed teams have a better understanding individual task assignment.
b)
They are more responsive to change and innovation.
c)
They are better at resolving interpersonal conflicts.
d)
They minimize leadership challenges
30.
One of the common reasons international assignments fails is:
a)
assignee incompetence
b)
challenging tasks
c)
spouse unable to adapt to new location
d)
assignee takes much vacations to home country
31.
International assignee needs to ___________ in order to be able to succeed.
a)
wear the national costumes of assignment locals
b)
communicate in extremely friendly way with all reports
c)
take days off to visit the touristic places
d)
respect local values and traditions
32.
HR policies help in all the following except ___________
a)
to assure employees that they will be treated justly and accurately.
b)
to help managers make quick and reliable decisions.
c)
to evaluate HR activities and find gaps to improve.
d)
to give managers confidence to resolve problems and defend their decisions.
33.
First step when creating a new HR policy is ________.
a)
establishing a clear objective
b)
developing a statement for the policy
c)
developing a procedure to be approved
d)
designing a process flow
34.
What is considered the basic of the corporate culture?
a)
Integrity
b)
Values
c)
Confidence
d)
Engagement
35.
How does increased workplace diversity tend to improve creativity and innovation?
a)
By increasing the amount of training workers receive
b)
By eliminating organizational hierarchies
c)
By providing multiple perspectives and problem-solving styles
d)
By encouraging more careful communication due to language differences
36.
Revenue per FTE is considered a/an ___________
a)
employee metric.
b)
productivity metric.
c)
HR process metric.
d)
financial metric.
37.
Which one of the following HR activities should not be outsourced?
a)
Payroll administration
b)
Employee and manager self-service
c)
Employee call centers
d)
Development of HR strategies
38.
An organization in unstable environment will benefit from:
a)
centralized decision making
b)
highly enlarged jobs
c)
highly specialized jobs
d)
formal control mechanisms
39.
If the company has headcount of 100 employees as full-time employees, working 8hrs per day, 5 days per week. The annual revenues are $800,000, then the revenue per FTE equals (a) .
40.
Which of the following types of information is found during an environmental scan?
a)
Profit margins
b)
Organizational strengths
c)
Competitive threats
d)
Turnover cost
41.
Motivating employees to work toward organizational goals takes place during which phase of the strategic planning process?
a)
Development
b)
Formulation
c)
Evaluation
d)
Implementation
42.
How can an organization effectively assess its current culture?
a)
By reviewing financial performance
b)
By comparing with competitors
c)
By conducting employee surveys
d)
By analyzing market trends
43.
The BEST way HR can involve employees in supporting the organization's goals and mission is to
a)
have individuals and departments develop goals that link to those of the company.
b)
conduct a yearly employee attitude survey.
c)
encourage all employees to read trade journals and industry publications.
d)
share market research with employees and ask for their input on how to keep customers.
44.
What should you consider before starting the practice of monitoring employee e-mail use?
a)
Whether monitoring e-mail use is in line with your organization′s culture
b)
Whether the employees would be offended
c)
Whether there are laws regulating the practice of e-mail monitoring
d)
Whether monitoring is exclusive to certain employees
45.
Customers are dissatisfied with slow shipments and shipping errors, which are largely due to interdepartmental communication lapses. Such lapses identified during a SWOT analysis are considered a(n)
a)
threat.
b)
weakness.
c)
opportunity.
d)
strength.
46.
Which of the following is a potential advantage of a heterogeneous team?
a)
More creative ideas are produced over time.
b)
There is less confusion about roles and leadership of the team.
c)
There is less potential for miscommunication.
d)
There is more time needed to manage cultural differences.
47.
In creating an organizational code of ethics, an organization should follow all of these guidelines EXCEPT
a)
Institute a procedure for reporting ethical abuses.
b)
Create a single standard of ethical action.
c)
Appoint a top-level manager to act as an ethical advocate.
d)
Include meaningful and clearly stated provisions.
48.
HR professionals involved in the strategic planning process can BEST serve their organization by
a)
critiquing the input of strategic planning participants.
b)
representing the needs of the HR department.
c)
acting as the sole decision maker on all issues related to HR.
d)
acting as a consultant to the organization on HR issues.
49.
Why should HR conduct employee focus groups before a project plan of change is finalized?
a)
To encourage employees to ask questions and express their reactions
b)
To present the plan orally before management communicates it in writing
c)
To influence those opposed to the tentative plan through peer pressure
d)
To present management's case that there is a need for dramatic change
50.
The appropriate method of communication about layoffs to affected employees is
a)
face-to-face.
b)
HRIS.
c)
announcement.
d)
text messages.
51.
A vendor that provides services for a company offers to send a company employee and her family to Disneyland. The employee should
a)
accept the offer in an effort to strengthen business relationships.
b)
allow the vendor to pay for travel expenses, but not for park admission fees.
c)
decline the offer because it is a conflict of interest.
d)
stop doing business with the vendor.
52.
A comprehensive process to determine the effectiveness of a firm's HR policies and procedures would most likely include:
a)
an HR audit.
b)
comparison of the firm's compensation practices with peer firms.
c)
an analysis of turnover and absenteeism in the HR department.
d)
a re-design of the performance appraisal process.
53.
Current global pressures that affect HR strategic management include all of the following EXCEPT:
a)
employee skills deployment to the appropriate location.
b)
knowledge dissemination throughout the organization.
c)
identifying and developing employee talent on a global basis.
d)
stressing to employees that cultures are the same around the world.
54.
Technological changes in the workplace have influenced the practice of HR management because:
a)
employees need less training when organizations use technology.
b)
technological changes have changed the nature of work.
c)
organizational spending on technology has reduced the funds available for HR functions.
d)
as technology advances, firms become less competitive.
55.
Match:
a)
Corporate Governance
1.
Framework to administer & control orgs
b)
Due Diligence
2.
Process to investigate company with M&As
c)
Organizational Culture
3.
Shared values and practices within an organization
d)
Delphi Technique
4.
Group method for decision-making
e)
Environmental Scanning
5.
Analyze & assess global external factors
56.
(a) is an intensive investigation of an organization being considered for merger or acquisition to understand associated risks. These risks may be cultural, structural, technological, financial, or legal.
57.
What due diligence task does HR perform during a merger or acquisition?
a)
Crafting a new strategy for the merged HR functions
b)
Selection of the negotiation team
c)
Development of new policies for the merged entity
d)
Assessing the work environment in the other organization
58.
What is a primary challenge faced by HR managers when managing expatriates in a global context?
a)
Integration with local teams.
b)
Cost management of expatriate packages.
c)
Cultural adaptation of the expatriate.
d)
Compliance with local labor laws.
59.
Conducted before acquiring another company to evaluate important information about the potential acquisition
a)
Corporate governance
b)
Due diligence
c)
PEST analysis
d)
SWOT analysis
60.
HR departments contribute a unique perspective to the organizational strategic planning process because:
a)
HR offers training programs in the strategic planning process.
b)
HR handles strategy implementation in regard to restructuring and organizational development.
c)
HR maintains records of employee performance.
d)
HR is responsible for compensation surveys.
61.
Human Resource departments serve a strategic role in most organizations because:
a)
today's organizations are instituting HR practices aimed at gaining competitive advantage through their employees.
b)
today's organizations are increasingly engaged in downsizing and layoff processes.
c)
globalization has reduced competition.
d)
the workforce is becoming less diverse.
62.
In the selection process, test validity refers to:
a)
the accuracy with which the test measures what it purports to measure or fulfills the function it was designed to fill
b)
the consistency of scores obtained by the same person when retested with the same or equivalent tests.
c)
the number of criteria included on the test.
d)
the range of scores possible on the test.
63.
What role does cultural training play in expatriate assignments?
a)
It reduces the need for relocation assistance.
b)
It enhances the expatriate's ability to adapt to the host country.
c)
It minimizes the costs associated with expatriation.
d)
It ensures compliance with international labor laws.
64.
The least effective method of reducing environmental uncertainty is
a)
Cooptation
b)
Acquisition
c)
Forecasting
d)
Production
65.
If a company has 25 separations in a year and an average of 500 employees, the turnover rate is (a) %.
66.
A company reports total annual revenue of $25,000,000 and employs 500 FTEs.
Revenue per FTE = $ (a) .
67.
An HR team is designing a program to reinforce organizational culture. Which TWO tools would be most effective?
a)
Corporate Values Statement
b)
Competitor Analysis
c)
Employee Handbook
d)
Customer Complaint Data
e)
Balance Sheet
68.
Which TWO are advantages of a decentralized decision-making structure?
a)
Less autonomy for line managers
b)
Tighter control by headquarters
c)
Faster decisions at top management
d)
Greater employee empowerment
e)
More responsiveness to local conditions
69.
What is the most effective way for HR to support diversity and inclusion initiatives?
a)
Conducting regular training sessions on unconscious bias.
b)
Implementing a strict dress code for all employees.
c)
Focusing solely on compliance with legal requirements.
d)
Limiting recruitment to local candidates only.
70.
What is a key characteristic of a strong organizational culture?
a)
High employee turnover
b)
Rigid hierarchy
c)
Lack of communication
d)
Shared values and beliefs
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