WorksheetsProgression Exam - DIP
Total questions: 60
Worksheet time: 10hrs 10mins
What type of paperwork is needed for a Partnership?
Business License
Partnership Agreement
Corporate Charter
Franchise Agreement
Disadvantages for this type of business include: owner pays for everything, hard to get money to start from the bank, owner might lack skills & unlimited liability.
Sole Proprietorship
Partnership
Corporation
Limited liability company
___________ are words, symbols, names or devices used to specify goods and differentiate one good from others.
Copyrights
Patents
Licenses
Trademarks
Environmental factors over which businesses have very little control over are known as...
internal
existing
external
international
It is a term for when a taxing authority, usually a government, levies or imposes a tax.
Tax payers
Tax Credits
Tax rate
Taxation
What does abbreviation VAT stand for?
voluntary adulting tax
value availability tax
value added tax
vehicle added tax
What is a contract?
A contract is an agreement that binds two people together
A contract is an agreement to always be the better person
A contract is any agreement between two or more persons that is binding by law.
A contract is document created for having more files on computer
Which of the following is TRUE under Occupational Health and Safety law?
Employees may choose what safety equipment they need and whether or not they want to wear it to be in compliance.
Employees must purchase all protective equipment at their own cost.
Employers must provide safety training to employees at no cost.
Employees must find safety training that they can take on their personal time.
Improving job site safety includes comprehensive training where companies require _________________ to have safety certifications.
employees
laborers
supervisors
none of these answers
Producing a desired result without wasting time, energy, money, or other resources.
Efficiency
Productivity
Input
Output
What are the ways in which someone can be efficient in customer services?
Quickly taking the customer off the line, engaging in side conversations, repeatedly placing customers on unnecessary hold
By reducing how long one is placed on hold, by quickly closing contacts and the time frame that is being used to service a customer
The way in which a agent deals with a customer by speaking extremely slow just to ensure that the customer understands what is being discussed,
by the number of complaints received in a day
____________ To the degree to which something is successful in producing a desired result; the overall success.
Efficiency
Effectiveness
Productivity
Competitiveness
Refers to what you are selling including all of the features advantages and benefits that your customers can get
Price
Promotion
Product
packaging
it details how the proposed business will sell its product to the target consumer
marketing plan
financial plan
organizational plan
introduction
This refers to where your products and service are seen, made , sold or distributed
promotion
place
positioning
people
A business aim....
is where the business wants to go in the future , its goal and its statement of purpose
stated, measurable target of how to achieve business aims
sets out the business vision
plan can be made to reach these target
what is a performance management ?
a planned and structured approach
a process by which management reviews the overall performance of the business and employees determine how goals can be better reached
a bargaining process with the aim of reaching agreement
to achieve desire outcome
what does KPI stand for ?
Key performance indicator
Key professional indicator
Key participation indicator
Key performance index
What is a business plan?
Written document that only outlines the business practices of the new business.
Written document that describes the financial aspects of the business.
Written document that only describes the ownership of the business.
Written document that describes all the steps necessary for opening and operating a successful business.
Two-to-three day service to most domestic destinations.
First-class mail
Priority mail
Express mail
Parcel post
Mail must be sorted according to importance. Select the correct prioritization of mail categories.
Samples, Express or Priority Mail, First-class, Periodicals, Advertisements and Personal mail
Express, Priority, First-class, Newspapers, Periodicals, Personal mail, Samples, Advertisements
Express, Priority, First-class, Personal, Periodicals and newspapers, Advertisements, Samples
Priority, Express, First-class, Periodicals and Newspapers, Personal, Advertisements, Samples
The first procedure for handling incoming mails
receiving the mail
sorting the mail
opening the mail
stamping the mail
Responsibility that is shared by all members:
Job Responsibility
Self Responsibility
Mutual Responsibility
Job Safety Responsibility
Responsibility that is held by one person, beliefs, thoughts and own tasks:
Job Responsibility
Self Responsibility
Mutual Responsibility
Job Safety Responsibility
The best definition of a firm’s organisational structure is that:
it shows exactly what job everyone does
it shows the levels of management and division of responsibilities
it shows a plan of the offices and factory
it refers to the way in which products are made and pass through the factory.
The best definition of a firm’s organisational culture is that:
shows exactly what job everyone does
shows the levels of management and division of responsibilities
is a system of shared values, and beliefs, which directs how people behave in organizations.
refers to the way in which products are made and pass through the factory.
Where is my role and duties stated?
Job description
Job book
Job identifier
Job comparison
What is the tool for organizational structure?
Organizational diagram
List diagram
Organizational chart
Organizational schedule
Which of the following best defines an organisational chart?
A chart that shows the physical building of the organisation.
A picture that shows everybody working in an organization.
A pictorial representative of the flow of responsibility and authority in an organisation.
A chart that shows staff compensation level
Which of the following is NOT an advantage of an organisational chart?
The chart shows how everybody is linked in the organisation.
Every member of staff can see their own position in the organisation.
It shows the chain of command and how authority passes down the organisation.
It indicates the detailed job description of each employee.
360-degree system for performance evaluation...
involves the manager and the employee
involves many people (manager, co-workers, employee, etc.)
is always a biased way to evaluate employees
is a very old way to evaluate employees
This is the pooling of job candidates to match the human resource plan of the organization.
Separation
Selection
Recruitment
Promotion
Who has the decision making power in a centralized structure?
Purchasing managers.
Human Resource managers.
Department managers.
Senior managers.
What type of corporate structure is organized by the type of customer served?
Functional
Geographic
Product
Market
1. A cashbook which records both cash and bank transactions is called a …… cashbook.
single column
flex
double column
hyper
3. The discount on the debit side of a triple column cashbook is called………
discount allowed
Trade discount
discount received
discount flow
A cash deposit made by business appears on the bank statement as _______ balance.
Debit
Credit
Expenses
Liabilities
A bank reconciliation statement is
Part of the cash book
Part of Bank account
Part of financial statement
None of the above
What is the role of a marketing director?
To design campaigns.
To pay bonuses.
To price products.
To set strategies.
What is included in an organizational structure policy?
Lists of salaries.
Contract agreements.
Lines of authority.
Risk management.
Which of the following is NOT an advantage of an organisational chart?
The chart shows how everybody is linked in the organisation.
Every member of staff can see their own position in the organisation.
It shows the chain of command and how authority passes down the organisation.
It indicates the detailed job description of each employee.
What is a role of a cashier in a financial transaction?
To check the money received.
To complete the sale.
To attach bar code.
To give product advice.
What is a staff role in conducting financial transactions?
Managing budgets.
Balancing the register.
Checking the float.
Reducing security risks.
What is the role of the Communications and Information Technology Commission?
To regulate TV
To regulate the press.
To regulate advertising.
To regulate the Internet.
What do we call a cheque that the bank refused to pay the payee because the drawer has insufficient funds in his current account?
Stale cheque
Dishonoured cheque
Sad cheque
Dubious cheque
Which of the following is already recorded in the Cash at Bank account but not in the Bank Statement?
Bank charges
Dishonoured cheque
Uncredited cheque
Direct deposit
8. The folio column is used for………..
date
type of transaction
value
referencing
Which is NOT considered a part of records management?
document retrieval
digital files
memorizing meeting minutes
document storage
Below are the problems in record management EXCEPT:
Management
Poor use of equipment
Human problems
Efficient use of space
Documents is _______________.
a unit of recorded information that are created for specific use or purpose in performing an action.
recorded information in form of document regardless of form or medium made or received by an organization.
an information that have meaningful meanings
a raw data that not process yet.
What is a business plan?
Written document that only outlines the business practices of the new business.
Written document that describes the financial aspects of the business.
Written document that only describes the ownership of the business.
Written document that describes all the steps necessary for opening and operating a successful business.
How is an ongoing operational plan different from a single-use operational plan?
A. An ongoing operational plan is prepared by upper management while a single-use operational plan is prepared by mid-management.
A. An ongoing operational plan is designed for long-term and can be modified while a single-use operational plan is for a specific problem or time period.
An ongoing operational plan pertains to personnel management while a single-use operational plan addresses modifications to production or manufacturing
A. An ongoing operational plan can never be modified while a single-use operational plan is subject to modifications.
Which type of business plan is created by mid-level management, is designed for a division of the company and contains specific actions and ideas without being very detailed?
Strategic Plan
Tactical Plan
Top Management plan
Operational Plan
