Font size
WorksheetsHow to handle difficult customers
Total questions: 11
Worksheet time: 21mins
When a customer is upset and asks for a manager what do we do?
Try to calm them down
Call for an MOD immediately
Tell them we handle complaints
Give them attitude
When a customer is upset what is the first step we should take to try to deescalate the situation?
Ask questions
Call an MOD
Listen and allow them to vent
Tell them it's not that deep
What strategies do you use to calm an upset customer?
What body language shows the customer you are listening?
Lean in
Eye contact
Nod head
Staring off into space
If a customer is being aggressive and using vulgar language towards you, what's the next step you should take?
Cry
Call over security
Curse back
Tell them to get out
If a customer is unhappy with THC percentages of Tryke flower, how do you handle the situation?
If a customer is upset with prices, how do you handle the situation?
If a customer is upset because of their wait time, what do you let them know?
Apologize and let them know they can order online and skip the wait
We are faster than Natures Medicine
It is what it is
Tell them cry about it
If a patient is upset because they feel we don't have a wide enough selection, what do you say?
What are some of the challenges you have been faced with in day to day sales and how did you handle them?
What are some suggestions or things you feel that the company can improve or maybe products you feel we should carry in store?
