Free Printable KC 44

Worksheets

KC 44

Total questions: 10

Worksheet time: 50mins

Name

Class

Date

What brands are not included in Falcon? Select all that apply

EEZ-Y

POWER PRACTICAL

AMZ STUFF

DND

TRUE OR FALSE. Falcon is a tool where we remove request to remove a negative feedback.

TRUE

FALSE

MAYBE

In line with our drive to promote and highlight our excellent customer service, we will start to track all Positive Feedback/accolades about customer service in which form/tracker?

General Follow-Up Tracker

All Brands - Positive Customer Feedback Form

All Brands Replacement / Refund Tracker

We don’t track Positive Feedback/accolades

Happiest Customer Tracker

The customer has been using the product for more than 2 months already and it broke. The representative processed the replacement. What is the replacement tagging for this type of scenario?

Defective

Damaged

Warranty Claims

Quality Issue

Wrong Product Received

OOS: Once we log information to the OOS Waiting List, we don't need to do anything else. The Brand AM will take care of the rest.

YES

MAYBE

You received a BM that requires a replacement but you only have the city, state and the zip code. What are the steps that you need to do before asking for the complete shipping address?

Download the Fulfillment Report in Seller Central.

Go to customer Data Folder and search for the address using the Order ID

Perform Sherlock Holmes

Check the email/conversation and see if the address has been discussed previously.

Using the Customer Data Shared Drive, locate the address associated with Order ID 113-1864731-0314617. Brand: Fedmax. Purchase date: Mon, Mar 15, 2021 .

6246 E RIVERSIDE BLVD LOVES PARK IL 61111-4418

3148 PENLAND DR UNIT B MARIETTA GA 30066-4041

347 ST EDWARD DR DANDRIDGE TN 37725-6352

2800 BISCAYNE BLVD PH FLOOR MIAMI FL 33137-4528

True or False: We still report this type of offer in our PRISM trackers.

TRUE

FALSE

MAYBE

In which scenarios do we submit an Order Claim in Deliverr?

Tracking number indicates that the order is delivered, but the customer haven't received the order.

Customer complains about non receipt of the product he ordered yesterday.

Customer complains about the quality of the product he received.

The order is stuck in Transit for 2 weeks now.

10.

Which of the following tags should be properly filled up once we have processed a refund for a customer who did not receive their order at all?

Possible Refund/Replacement

Missed Estimated Delivery - Lost in Transit

Post Purchase

Refund

100 %

KC 44

Total questions: 10

Worksheet time: 50mins

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