Font size
WorksheetsPresentation
Total questions: 10
Worksheet time: 7mins
Why are rejections important for professsional development?
Rejections are not important
Rejections help us develop our weaknesses
It's a me, Mario
Rejections only help us identify our lacking points
Why is preventing objections important?
It showcases professionalism
It increases the customer's trust in the sales agent
Charlize will get mad if we don't do it
It displays the fact that you want to make a profit
If the client does not (a) the agent, they will not purchase their product.
Sales agents must be (a) in every sales interaction in order to get results.
Why is displaying Empathy important?
Empathy is not necessary and a waste of time.
It showcases the agent's interest in providing a good offer.
Because making friends is fun.
It builds rapport between the client and agent.
What must the sales agent do in order to display professionalism and influence the customer?
Do your homework.
Speak good english.
Know your product.
Showcase your product's superiority.
Is it okay to offer the client a quality flight that is over their budget?
Emerson says no.
Yes, but agent must heavily underline the benefits of their great product.
Yes, but agent must mention the benefits of their product.
No, if we offer client something that is too expensive, he'll never purchase it.
How should we view our sales strategy?
As a game of hockey.
Hello Mr. Archie :)
As a game of chess where you have to be ahead of the customer.
As a game of tennis full of back and forth.
How does having "thicker skin" make us better sales agents?
We are able to better deal with stressful situations.
It helps us make more calls.
It helps us make profit by pushing customer into uncomfortable situations.
We can handle rejection better.
Why is staying consistent important?
Ensures a high level of service with all customers.
Makes the customer feel good about himself.
It improves our english.
Improves our chances of making sales.
