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WorksheetsPH Chat Quiz #2
Total questions: 20
Worksheet time: 5hrs 0mins
What is the timeframe for a customer to complete the payment for cash-in via Over the Counter outlets?
5 minutes
24 hours
48 hours
What does a customer need to present to LBC for him/her to claim the refund he withdrawn from Lazada wallet?
A valid ID and order number
A valid ID and mobile number
A valid ID and remittance number
A valid ID and item number
Which of the following payment methods can be used for placing an order in Lazada Philippines? Select all that apply.
Lazada Wallet
GCash
Credit/Debit Card
COD
Home Credit
Which of the following payment method is applicable for credit card installment?
BPI Installment
Billease Installment
BDO Installment
Metrobank Installment
Customer would like to know why his application for a Billease loan was rejected. How will we assist the customer?
Advise customer to contact Billease customer support
Advise that Billease is no longer part of the Lazada loan lenders.
Advise customer to contact his bank to ask about his credit status.
Advise customer that we will escalate this to a relevant team (Alipay)
Customer tried multiple times but still was unable to receive the OTP from Metrobank. His mobile number is correct and he did all troubleshooting steps but was unsuccessful. What will you advise the customer?
Advise customer to contact Metrobank customer support
Advise the customer that we will escalate this to a relevant team (Alipay).
Advise the customer that he needs to wait within 24 hours for the OTP to be received.
Advise the customer that he needs to wait for 30 minutes before the OTP is received.
The customer made a payment using "Deposits" of his Lazada wallet. However, his order got cancelled. To which section of his Lazada wallet will he receive his refund?
Deposits
Refund
Rebates
None of the above
After a customer creates an account with Lazada, what must he do first if he wants to use his Lazada wallet?
He must activate his Lazada wallet first.
He must contact customer service so that Lazada can activate his wallet.
None. Lazada wallet is automatically activated once customer creates his Lazada account.
What should be the order's amount so that customer can choose COD (Cash on Delivery) as a mode of payment?
Orders should be below Php 25000
Orders should be below Php 50000
Orders should be below Php 2500
Orders should be below Php 5000
What are the possible reasons why COD may not be available as customers place the order? Select all that apply.
Address of the customer is part of the COD-Unsupported addresses
Customer is blacklisted or customer has high percentage of failed deliveries.
The items in the order are LazMart items, Bulky items, and Digital Goods
Orrders' value is greater than Php 25,000.00
We have removed permanently COD as one of Lazada's payment method.
What is the minimum cash value that a customer can cash in on his Lazada wallet?
Php 20
Php 50
Php 10
Php 100
What is the maximum cash value that a customer can cash in on his Lazada wallet?
Php 50,000
Php 25,000
Php 30,000
Php 10,000
If a customer uses a debit card to cash in on his Lazada wallet, how long will it take for the cash in amount to reflect on his Lazada wallet?
Realtime
within 15 minutes
within 48 hours
within 24 hours
What is the name of the DingTalk group where we can send requests like Name Modification for LBC remittance, resending of LBC remittance code, and reactivation of expired remittance code?
TP-FCT Request
Alipay
Official Lazada PH group
Temp Email Escalation
What does REAR stands for-
Respect
Restate
Empathize
Apologize
Reassure
How long can we place the customer on hold during our chat?
Maximum of 2 minutes
Maximum of 3 minutes
Maximum of 5 minutes
Maximum of 1 minute
Dead air should only be within _______ seconds.
10
5
3
15
We should be able to provide our opening spiel within _______ seconds.
30
10
5
2
If we are speaking with the owner of the account, we don't need to authenticate them because they are already auto-verified since they have logged-in to their Lazada accounts before they can chat with us.
True
False
What are Lazada's core values? Select all that apply.
Respect
Restate
Ownership
Long Term
Listen
