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WorksheetsLazada PH Quiz 2
Total questions: 10
Worksheet time: 6mins
What is the meaning of R.E.A.R under Listen Attribute in Customer's First Value Framework?
Restate, Explain, Apologize, Reassure
Restate, Empathize, Apologize, Reassure
Recap, Empathize, Apologize, Reassure
Which tab in seller center can a seller print AWB?
Order Tab
Product Tab
Finance Tab
Select all that apply. What are the Customer First Value Framework Attributes?
Greet
Listen
Anticipate
Resolve
Delight & Close
What is the meaning of Pending Status in Xspace?
Issue has been addressed.
Waiting update for other department.
Waiting for seller's response.
What is the meaning of On-Hold Status in Xspace?
Issue has been addressed.
Waiting update for other department.
Waiting for seller's response.
What is the tool we are using to receive chat from sellers?
Seller Center
LNP
Xspace
Which tab in seller center can a seller update their Bank Account Information?
Order Tab
My Account Tab
Finance Tab
What are the different type of xspace cases?
Normal Case
Parent Case
Open Case
Child Case
Which tab in seller center can a seller check the breakdown of their payout?
Order Tab
My Account Tab
Finance Tab
What happens to a Normal Case when you create a Child Case?
Normal Case will become Parent Case
Normal Case will become Child Case
Normal Case will stay as Normal Case
