Spectrum Silver customers will enjoy ____ channels?

T/F: Spectrum Select customers will have access to thousands of VOD titles?

How many VOD titles does the customer get with each video package?

Spectrum Silver is only $______ more per month than TV Select?

F/T: Spectrum Silver includes everything from TV Select and more.

T/F: Digi Tier 1 is included in Spectrum Silver?

T/F: Digi Tier 1 and Digi Tier 2 can be added to Spectrum Select for only $12/month each?

How much is Spectrum Select?

How much is Spectrum Silver?

What TWO premium channels are in Spectrum Silver?

T/F: Spectrum has a 2 Year contract?

Spectrum Gold customers will enjoy ____ channels?

How much is the professional install fee?

How much is it for the Premium Channels?

How much is the HD Receiver?

How much is the Self Install fee?

How much is the broadcast fee?

How much is Spectrum Gold?

T/F: 30 Day Money Back Guarantee should be your last rebuttal

Is "Download to Go" a feature or an Add- On?

What does SIPS stand for?

What is the third step in the SALE Process?

T/F: Resolve Concerns is when you use all 3 steps of the ARM statement to overcome customer's objection?

T/F: "Based on what you told me, I recommend....." is an example of how to bridge/transition to making the offer.

What does FBB stands for?

I must overcome the customer's objections at least ____ before I can close the call.

T/F: Price quotes must always be given based on information entered Buy flow?

What is the first step in the SALE Process?

How many devices can the customer stream simultaneously outside of their home?

What technique and or method we use to Build a Strong Foundation?

What should the lead offer to the customer always be?

What is a broadcast fee?

If the customer wants some channels in “Spanish” What add- on can we give the customer and how much is that add-on?

Customers can stream on an unlimited number of devices inside the home.

Customers can stream on 3 devices outside of their home?

What should we offer the customer if he/she wants all programming in Spanish?

Who provides the security software included with all of Spectrum's internet packages?

How many internet packages does Spectrum offer?

The monthly cost for the first 12 months of service is known as the "Promotional" price.

What are the download and upload speeds for Ultra Internet?

The download and upload speed for Gig Internet is 940/35.

Which internet package provides the customer with 100-200/5 meg speeds?

The promotional price for Spectrum Internet with Wifi is only ____ per month for the customer's first year of service.

The promotional price for Ultra Internet with Wifi is only ____ per month for the customer's first year of service.

The promotional price for Gig Internet with Wifi is only ____ per month for the customer's first year of service.

Who pays the taxes and fees for Spectrum's Digital Home Phone.

What is the Family Safety Feature for Spectrum's Digital Home Phone referred to as?

Spectrum's Digital Home Phone service can be sold without the customer agreeing to internet and/or video service too.

Customers will enjoy up to ___ calling features with Spectrum's Digital Home Phone service.

The promotional price for Spectrum's Digital Home Phone Service is ____ per month.

Select the example(s) of an Acknowledgement Statement for the ARM Process.

Select examples of a Response Statement for the ARM Process.

Select examples of a Move-On for the ARM Process.

Select the option(s) containing the full ARM Process (Acknowledge, Response, & Move-On).

Select the correct TCPA Closing that must read each time there was a customer on the line and the call did not end with a sale.

I must use the ARM Process to overcome objections/resolve concerns at least three times before letting the customer off the phone.

I must obtain the customer's email address, obtain clear verbal consent, read the Verify verbatim in full, read all disclosures, and cover all applicable pricing before processing the sale.

I must earn at least 39.2 hours in order to collect my weekly attendance bonus.

If a customer wants/needs to contact customer service, I should inform them to wait at least 24 hours to avoid having customer service receive credit for the sale.

Customer support is available 24/7.

All Spectrum internet packages come with a free modem and wifi router.

All Spectrum internet customers will receive a free modem.

To maximize all PSU opportunities, I must offer ask open-ended questions on all lines of service and offer a "triple play" to every customer.

Eligible customers will be charged a one-time fee of $____ for self-install.

There will be a one-time charge of $_____ for a professional install.

We should avoid using the word "cancel" and say "modify" instead.

I am only allowed to say "cancel" if the customer says they want to hear me use that specific word.

Anytime I mention anything about the customer not retaining their service, I must follow it up with a positive statement (i.e. I'm positive you will enjoy your Spectrum services)

Instead of saying "Try the service", we say "Experience the service".