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WorksheetsIHML02H. Prelims. Quiz 2
Total questions: 12
Worksheet time: 8mins
Degree of excellence a product or service provides
Quality
Quantity
Management
Quality can be measured in terms of
durability
reliability
authenticity
usage
The quality of your product/services needs to be superior to your competitors.
True
False
a continuous effort by the management as well as employees of a particular organization to ensure long-term customer loyalty and customer satisfaction.
Total Quality Management
Quality Service Management
Quality Management
Total Service Management
TQM is a structured effort by employees to continuously improve the quality of their products and services through proper feedbacks and research. Ensuring to provide superior quality of product or service to customers.
Both statements are correct.
Both statements are incorrect.
Statement 1 is correct; Statement 2 is incorrect.
Statement 1 is incorrect; Statement 2 is correct.
Satisfied customers can result in customer loyalty. They can also bring other customers to the business.
True
False
TQM ensures that every single employee is working towards the improvement of work, culture, processes, services, systems to ensure long-term success.
True
False
TQM can be divided into:
Plan, Do, Check, Act
Quality Planning, Quality Control, and Quality Improvement
Plan, Do, Check. Adjust
Plan Do, Inspect, Check, Act, Adjust
It is the most crucial part of TQM and finding problems in the organization.
(a)
Employees develop a solution to the problem
(a)
(a) stage where people actually do a comparison analysis of before and after data.
In this phase, employees document their results and prepare themselves to address other problems.
(a)
