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communication in business

Total questions: 63

Worksheet time: 30mins

Name
Class
Date
1.
What are the uses of effective communication in business? Except…
a)
To reduce productivity
b)
Overcoming or avoiding conflict
c)
Help develop the potential of each employee
d)
Build a conducive and professional work atmosphere
2.
The following are the effectiveness of internal communication that can have an impact on many areas of business, except…
a)
Staff motivation – and thus labor productivity
b)
Number and quality of ideas generated by staff
c)
Speed of response to market changes
d)
Slow communication
3.
What factors do managers consider before deciding on a good communication method?
a)
The importance of written records that messages have been sent and received
b)
Disadvantages of staff input or two-way communication
c)
The amount of data to be communicated - the faster and less detailed the message, the more likely it is that verbal communication will be adequate
d)
Cost - electronic media often require low-cost resources, but once acquired, email is cost-effective
4.
Which of the following is a weakness in oral and written communication?
a)
The weakness of oral communication is that it is easily influenced by noise, while written communication is often difficult to read
b)
The weakness of oral communication is that it is easy to understand, while written communication is more structured
c)
The weakness of oral communication is that it can be asked quickly, while in written communication there is no direct response
d)
The weakness of oral communication is the absence of permanent accurate records, while written communication is easy to distribute
5.
Which of the following is a common reason why communication barriers often occur?
a)
Failure in one of the stages of the communication process
b)
Poor attitudes of either the sender or the receiver
c)
Physical reasons
d)
All answers are correct
6.
Communication that is carried out through writing carried out in correspondence activities by post, is referred to as?
a)
Formal communication
b)
Written communication
c)
Verbal communication
d)
Visual Communication
7.
The following are steps that managers should take to minimize the impact of communication barriers, except
a)
Make sure the message is clear and precise, but detailed enough
b)
Keep the communication channel as long as possible
c)
Ensure communication channels are clear for all involved
d)
Make sure the physical condition matches the message you want to hear or receive in other ways
8.
What are the common problems of horizontal communication?
a)
Don't spread gossip and rumors that can disturb and cause insecurity
b)
Prospects and goals of different departments may conflict
c)
The same department may be able to understand the culture, ways of working, goals, problems, or technical language of others
d)
All answers are correct
9.
Exchange of information between people or groups, with feedback, referred to as
a)
Effective communication
b)
Communication barriers
c)
Communication media
d)
Information overload
10.
Unofficial channels of communication that exist between informal groups in an organization, are called?
a)
Communication barriers
b)
Effective communication
c)
Informal communication
d)
Communication media
11.
The official channels and routes of communication used in an organization are called?
a)
Communication barriers
b)
Formal communication networks
c)
Informal communication
d)
Communication media
12.
All true communication must have the following:
a)
A sender and a receiver
b)
A speaker and a listener
c)
A hearer and a listener
d)
A speaker and an interpreter
13.

Communication process includes all except

a)

Encoding

b)

Receiver

c)

Service

d)

Channel

14.

Upward, downward and horizontal are examples of

a)

Lines of communication

b)

Barriers to communication

c)

Channels of communication

d)

None of the above

15.

Cultural bias is an example of

a)

Lines of communication

b)

Types of communication

c)

Barriers to communication

d)

Channels of communication

16.

How can we overcome communication barriers

a)

Minimize or eliminate noise in the environment

b)

Reduce the number of gestures that are used during communication

c)

Use technology to communicate effectively across physical barriers

d)

All of the above

17.

What is communication?

a)

the process of understanding and sharing ideas, opinions or information

b)

the process of knowing and sharing ideas, opinions or information

c)

the process of applying and sharing ideas, opinions or information

d)

the process of remembering and sharing ideas, opinions

18.

Which of the following is included in formal oral communication?

a)

face-to-face conversation

b)

telephone conversation

c)

classroom lectures

d)

discussion that take place at business meetings

19.

What is the importance of communication skill?

a)

to ignore what is said by others

b)

to ignore nonverbal clues

c)

to understand basic communication pattern at the workplace

d)

to pay less attention to the person's response

20.

Which form of communication enables people at the same level within departments of the organisation to communicate with each other?

a)

Vertical communication

b)

Horizontal communication

c)

Internal communication

d)

External communication

21.
An example of active listening is:
a)
Listening close and taking good notes
b)
Skimming the outline carefully
c)
Moving around while others speak
d)
Focusing on main ideas being communicated and responding with full attention
22.

Which of the following Communication Process is stated in the correct order?

a)

Sender - Message - Encoding - Channel - Decoding - Receiver

b)

Sender - Encoding - Message - Channel - Receiver - Decoding

c)

Sender - Message - Decoding - Channel - Encoding - Receiver

d)

Sender - Decoding - Message - Channel - Encoding - Receiver

23.

Business Communication can be defined as the _____.

a)

process of sending messages between people within a company.

b)

process of sharing information between people within and outside a company.

c)

process of sharing information among business partners.

d)

process of sending messages to business people.

24.

Channel can be defined as_____.

a)

the information gathered by the sender.

b)

the medium that is chosen by the sender to convey the message.

c)

the medium that interprets the messages.

d)

the information received by the sender.

25.

The following are the types of Business Communication except

a)

Internal Upward

b)

Internal

c)

External Upward

d)

External

26.

Internal Downward Business Communication is _____.

a)

communication from a subordinate to a manager within a company.

b)

communication from a manager to a subordinate within a company.

c)

communication among employees within a company.

d)

communication with external parties outside a company.

27.

Internal Lateral Business Communication is _____.

a)

communication from a subordinate to a manager within a company.

b)

communication from a manager to a subordinate within a company.

c)

communication among employees within a company.

d)

communication with external parties outside a company.

28.

Internal Upward Business Communication is _____.

a)

communication from a subordinate to a manager within a company.

b)

communication from a manager to a subordinate within a company.

c)

communication among employees within a company.

d)

communication with external parties outside a company.

29.

The two types of communication which are important for managers are _____ communication and _____ communication.

a)

top-down; bottom-up

b)

top-up, bottom-down

c)

narrow-up, wide-down

d)

wide-up, narrow-down

30.

The following are the reasons why business communication is important except

a)

builds teamwork

b)

encourages innovation

c)

reduces employee turnover

d)

reduces interdepartmental communication

31.

Top-down communication occurs from _____ to the _____.

a)

employees; management

b)

management; business partners

c)

management; employees

d)

business partners; employees

32.

Messaging, talking, and emailing coworkers in the office is called _____.

a)

Internal Lateral Communication.

b)

External Lateral Communication.

c)

Internal Communication.

d)

External Communication.

33.

What are the top 7 barriers to communication?

a)

Physical/environmental barriers, Perceptual barriers

b)

Emotional barriers, cultural barriers, language barriers

c)

Gender barriers, interpersonal barriers

d)

All of the above

34.

The use of faulty equipment is a barrier at both the sender and receiver.

a)

True

b)

False

35.

The following barrier ocurred by whom?


poor listening skills

a)

sender

b)

receiver

c)

both sender and receiver

d)

neither of them

36.

Which of the barriers of effective communication leads to ineffective communication?

a)

Information Overload

b)

Emotions

c)

Distractions

d)

Electronic Communication

37.

This is mainly a communication barrier on the receiver's end.

a)

Emotions

b)

Poor Listening Skills

c)

Appearance

d)

All of the above

38.

Which of the following below are NOT barriers to effective communication?

a)

Emotions

b)

Poor listening skills

c)

Selective perceptions

d)

Hand gestures

39.
Horizontal communication is
a)
Communication between two people on the same level within an organisation structure
b)
When communication occurs between staff and customers
c)
Communication between a manager and the staff they are responsible for
d)
The use of digital communication devices to send a message
40.
Which of the following is an advantage of holding meetings
a)
Staff are able to get time away from their normal work to talk about problems
b)
It allows customers views to be explained to the managers
c)
Points can be emphasised with body language and tone
d)
Everybody will be forced to listen to the speaker and pay attention to the important messages
41.
Which of the following is an advantage of written communication?
a)
It is always formal and creates a positive company image
b)
It will be easily understood by the person who receives the message
c)
It will be delivered on time
d)
The message can be re-read if the person doesn't understand it first time
42.

Why has the use of social media grown as a method of communicating with customers?


(Be careful and read all the reasons before you answer!!)

a)

It is much cheaper than other methods

b)

It allows communication with a mass audience with little effort

c)

It allows constant updates to be added

d)

It allows customers to give feedback on the things they are seeing by making comments

e)

All of these reasons

43.

Letters can be defined as

a)

an information that is transferred from one person to another.

b)

a brief written message used to convey information.

c)

a written document used to give and obtain information.

d)

none of the above

44.

In writing business letters, one has to be:

a)

Formal

b)

Informal

c)

Dull

d)

Friendly

45.
Why would the school not use SMS as a communicaiton method to tell a parent their child had been excluded?
a)
It costs a lot to set up
b)
It would be too informal
c)
Parents might not see the text in time
d)
It only has a short number of characters to use
46.
True or false: Internal communication is more important that external communication
a)
True
b)
False
47.
Which of the following functional areas would most likely communicate with suppliers?
a)
Finance
b)
HR
c)
Procurement
d)
Operations
e)
Leadership
48.
Which of the following statements is false?
a)
Digital communication involves the electronic transfer of information
b)
Mobile phones, tablets and computers are ways to transfer electronic communication
c)
Digital communication has helped business conduct worldwide business with more efficiency
d)
The use of digital communication means there is no longer a need for verbal communication
49.
True or false: Developments in digital technology has made effective communication more expensive
a)
True
b)
False
50.
If you need to let the employees in your business know that the server will be down this afternoon beginning at 3:00, you would most likely use:
a)
An email
b)
A memo
c)
Business Letter
d)
Personal Business letter
51.

Which of these statements is false?

a)

Digital communication involves the electronic transfer of information.

b)

Mobile phones, computers and tablets are ways in which information can be transferred electronically.

c)

Digital communication is always better than non-digital communication such as people coming together in meetings.

d)

Digital communication has been a major force behind the globalisation of business activity.

52.

Which of the following is not true about developments in digital communication?

a)

It has helped to increase the globalisation of business activity.

b)

The developments of digital networks has benefitted all workers.

c)

The development of digital communications has made it possible for some workers to work from home or while travelling.

d)

The development of digital communication has increased competition between businesses often leading to lower prices for customers.

53.

Which of the following terms best describes the process of successfully transferring information from one person to another in a business?

a)

Effective communication

b)

Communication

c)

Insufficient communication

d)

Excessive communication

54.

Which of the following would be the job role to which a senior manager would report in a hierarchical organisational structure?

a)

Director

b)

Support staff

c)

Team leader

d)

Supervisor

55.

Which of the following terms best describes a situation whereby there is too little communication within a business?

a)

Effective communication

b)

Insufficient communication

c)

Excessive communication

d)

Barriers to communication

56.

Which of the following terms describes the factors that prevent the flow of successful communication within an organisation?

a)

Effective communication

b)

Insufficient communication

c)

Excessive communication

d)

Barriers to communication

57.

In which of the following would information typically have to pass through many layers of management in order to get from the director to operational staff?

a)

Hierarchical organisational structure

b)

Flat organisational structure

c)

Centralised business

d)

Decentralised business

58.

Which of the following is a possible benefit to a business of having a flat organisational structure?

a)

Slower communication

b)

Faster communication

c)

Insufficient communication

d)

Excessive communication

59.

Which of the following is most likely to lead to effective communication between employees? When:

a)

There are many levels in the hierarchy

b)

Job roles are unclear and overlap between different members of staff

c)

A team leader has a very wide span of control

d)

The business has a motivated workforce

60.

Which two of the following are potential impacts of excessive communication within a business?

a)

Rising costs

b)

An increase in productivity

c)

Cost reductions

d)

Motivated workforce

e)

Reductions in productivity

61.
Horizontal communication is
a)
Communication between two people on the same level within an organisation structure
b)
When communication occurs between staff and customers
c)
Communication between a manager and the staff they are responsible for
d)
The use of digital communication devices to send a message
62.
Which of the following statements is false?
a)
Digital communication involves the electronic transfer of information
b)
Mobile phones, tablets and computers are ways to transfer electronic communication
c)
Digital communication has helped business conduct worldwide business with more efficiency
d)
The use of digital communication means there is no longer a need for verbal communication
63.
Why has the use of social media grown as a method of communicating with customers?
a)
It is much cheaper than other methods
b)
It allows communication with a mass audience with little effort
c)
It allows constant updates to be added
d)
It allows customers to give feedback on the things they are seeing by making comments
e)
All of these reasons

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