Body language fits into this category of communication

This type of business communication has become more reliant, thanks to COVID-19.

What entrepreneurs collect to build their clientele for their businesses.

Which of these is an example of written communication?

The orderly and disciplined practice of storing business records

This type of marketing strategy is based on consumers’ behavior.

This type of marketing strategy is based on a consumer’s location (i.e., city, town, zip code).

The four general elements of the communication process are:

This type of customer survey is cost-effective and efficient and includes sources, such as Survey Monkey and Question Pro.

Obtaining referrals is key to keeping a business alive.

For a job interview, you should always arrive about ____ minutes early.

List the process of the problem solving approach in order.

Which of these are possible distractions from active listening?

The type of organizational conflict that stems from personality differences, prejudices, and jealousy.

The type of organization conflict that stems from disputes on responsibilities and assignments.

Which of these are components of emotional intelligence?

This type of conflict management style is simply withdrawing from the situation.

Which of these are NOT considered paper-based record keeping?

Knowing who to sell to isn’t a major factor on maximizing business success.

According to expert studies, message interpretation is 7% nonverbal and 93% verbal.

You should always proofread for grammar and spelling errors in your email before sending it.

The person conducting an interview is called the interviewee.

Which of these is acceptable to wear in a job interview?

A brief summary of your professional background to back up your qualifications for the job position desired is called a(n) ___.

What is considered proper etiquette for business presentations?

Planning gives entrepreneurs a clearer picture of the business’s future.

A collection of information that is gathered from each person is called ___.

This type of conflict management style is described as “my way or the highway.”

This type of conflict management style involves both parties to come to a mutual decision

Record retention mitigates risk.

Which of these are considered proper email etiquette?

The type of organizational conflict that stems from religion, politics, and other social norms.

All are acceptable etiquette to social media use EXCEPT:

Which of these is a roadblock for ethical communication? (Check all that apply.)

The most effective way to gain a customer’s trust is by calling them and explaining your business.

What is NOT a good example of good cell phone etiquette in the workplace?

Unspoken policies that guide users on how to properly convey communication through technological vehicles

In business phone calls, what is being said is more important than the tone.

This type of communication is known as oral communication.

This type of communication is expressed in printed text.

A written document that summarizes a person’s accomplishments, skills, and experience

Morals and values in the context of what or how you communicate.

The ability to emphasize, or understand, others

Google Docs is an example of this form of database.

Marketing strategy that involves factors, such as age, gender, etc.

Which of these are acceptable attire for a job interview?

Which of these are acceptable attire for a job interview?

Entrepreneurs face many decision-making situations everyday.

Problem-solving technique that involves generating ideas

This type of market segmentation categories potential customers according to milestone achievements: college, marriage, starting a family, retirement

This type of market segmentation categorizes potential customers according to these cohorts: Boomers, Gen X, Millennials, Gen Z

Which of these are considered the fundamentals of communication ethics? (Check all that apply.)

Which of these is the best strategy of handling conflict

Which of these is considered good etiquette when on a business videoconference?

Email is a more formal written communication than text.

You should reply to an email no later than ____ hours.

Which of these pieces of communications are collected for a consumer database?

Which of these are included in a header for both a cover letter and resume?

Which of these is a good example to include as a reference on your resume?

Self-employed individuals fill out these type of tax forms during tax season.

Which of these phrases is an acceptable form of closing in an email?

Which of these is an acceptable form of greeting in an email.

In an email, you should always include a subject in the subject line.

When you carbon-copy, or CC, someone in an email, the receiver doesn't see that person's name when receiving the email.