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ADB S1(G 140 -141) WQ-3

Total questions: 30

Worksheet time: 15mins

Name
Class
Date
1.

It is caused by organisms such as viruses, bacteria, fungi and parasites.

a)

Biological

b)

Chemical

c)

Physical

d)

Psychological

2.

These are physiological demands on the worker, such as repetitive and forceful movements, extreme temperatures and awkward postures.

a)

Chemical

b)

Ergonomic

c)

Psychological

d)

Safety

3.

Noise, vibration, energy, electricity, radiation and

pressure belong to what kind of hazard?

a)

Ergonomic

b)

Physical

c)

Psychological

d)

Safety

4.

Those that are basically causing stress to a worker. This

kind of hazard troubles an individual very much to an extent that his general wellbeing

is affected.

a)

Biological

b)

Chemical

c)

Ergonomic

d)

Psychological

5.

What is the first action to be taken when a hazard has been identified in the workplace?

a)

Assess the risk.

b)

Prevent the incident occurring.

c)

Complete the necessary documents.

d)

Report the situation to a line manager.

6.

Why must a business have warning systems?

a)

To alert all employees

b)

To meet assembly points

c)

To get help from police, fire and ambulance

d)

To meet legislation

7.

Business continuity is an essential part of?

a)

Planning strategy

b)

Recovery strategy

c)

Managerial strategy

d)

Control strategy

8.

Which of the following describes an economic factor?

a)

External risk

b)

Internal risk

c)

Governmental risk

d)

All of the above

9.

Which of the following describes COVID19 Pandemic?

a)

External risk

b)

Internal risk

c)

Governmental risk

d)

All of the above

10.

Where you suppose to check is there any parcel issues or complaints regarding your DP?

a)

CRM Reply

b)

CRM Register

c)

CRM inquiry

d)

Parcel inquiry

11.

Before reply to the CRM what should you do?

a)

Use CRM Inquiry to check

b)

Call to the registered DP

c)

Check the parcel situation

d)

Just reply

12.

What are the functions of CRM?

a)

Sales monitoring

b)

Build prospects and customer database

c)

Log Follow-up & Support Communications Properly

d)

Deal updating

e)

all of the above

13.

Statement defines the company's business, its objectives and its approach to reach those objectives

a)

Vision.

b)

Mission.

c)

Controlling

d)

leading

14.

______________________refers to the number of units or the quantity of output the business is expected to produce in the next financial period.

a)

Sales target

b)

Production target

c)

Target market

d)

Budgetary targets

15.

A__________________ insurance policy safeguards your vehicle against fire, earthquake, theft, impact damage, etc. Additionally, it provides coverage against any third-party liability in the case of third-party property damage, bodily injury, or death.

a)

Third Party motor insurance

b)

Comprehensive motor insurance

c)

Collision Motor insurance

d)

No-fault insurance

16.

Under this insurance, the owner of the motor insurance policy is covered against any damage caused by them to other drivers, their vehicles and property.

a)

Comprehensive motor insurance

b)

Third-party motor insurance

c)

Uninsured and underinsured motorist

d)

No-fault insurance

17.

Under this insurance, the owner of the motor insurance policy is covered against any damage caused by them to other drivers, their vehicles and property.

a)

Comprehensive motor insurance

b)

Third-party motor insurance

c)

Uninsured and underinsured motorist

d)

No-fault insurance

18.

Factor can affecting insurance premium

a)

Age

b)

Health Condition

c)

Family History

d)

All of the above are correct

19.

is a type of insurance that covers different risks while travelling. It covers medical expenses, lost luggage, flight cancellations, and other losses that a traveler can incur while travelling.

a)

Life Insurance

b)

Motor Insurance

c)

Health Insurance

d)

Travel Insurance

20.

Marketing is the process of........

a)

a) Communicating the value of products and services to customers

b)

b) Planning all activities related to ‘communication”

c)

c) All of the above

d)

d) None of the above

21.

Which Flow chart shows the right marketing Process as shown in below options...

a)
b)
c)
d)

Non of the above

22.

What is Sales figures?

a)

examine the consumers most likely to purchase your product or service in-depth

b)

Analyzing sales results typically involves examines sales data, such as sales closed per month.

c)

Both A & B

d)

Non abvove

23.

The three different stages by which customer analysis are moved through includes:

a)

Know Your Customer, Product , Services

b)

Know Your Customer, Customer Characteristics,Know your product.

c)

Customer Characteristics, Know your product, know your services

d)

Non above

24.

Which are the right 4 P's of marketing as mention below:

a)

a) Plan, Power, Price, Promotion

b)

b) Price, Promotion, Plan, Product

c)

c) Product, Place, Price, Promotion

d)

d) None of the above

25.

Why Marketing is important?

a)

to achieve goal.

b)

for pricing of products and services

c)

making the customer aware of your company, products and services

d)

Non above

26.

Marketing Research means:

a)

Collecting information

b)

Data finding

c)

Solutions to business problems

d)

Non above

27.

................. information is descriptive and contributes characteristics or qualities, as opposed to numbers.

a)

Qualitative

b)

Quantitative

c)

Qualitative & Quantitative

d)

Non above

28.

.........................focuses on the interpretation of the collected information and is critical in understanding the market.

a)

Marketing analysis

b)

Marketing Problems

c)

Marketing Strategy

d)

Marketing Mix

29.

Document that includes an assessment of

the........................................ is known as Marketing Plan.

a)

marketing strategy.

b)

marketing objectives

c)

marketing situation

d)

All above

30.

SWOT stands for:

a)

Store, Win, Observe, Throw

b)

Strength, Weakness, Observe, Threat

c)

Strength, Weakness, Opportunities, Threat

d)

Survey, Weakness, Operate, Threat