New Customer calls requesting pricing for service to treat frogs in their yard you let them know we dont provide services for that particular pest issue and thank them for calling.
What do you Disposition the call as?

Existing Customer has an active service for general pest control but now they are calling because they want to know about pricing for Tick Control Services. You sign them up for a Tick/Mosquito Program.
What do you Disposition the call as?

Customer calls in and leaves a voicemail that they need a technician to come back and retreat their home for fleas, they're still seeing activity, you return the call and get their voicemail and leave a message returning the call.
What do you Disposition the call as?

YELP calls requesting to speak to the owner regarding ad placement, you let the rep know you're not the appropriate one to speak to and the Rep hangs up on you.
What do you Disposition the call as?

Customer calls in says they spoke someone earlier who gave them a price for a $99,999 Bedbug Intensive Treatment and they want to move forward with the service. You see in the Call History they spoke to Margaret. You schedule them for service.
What do you Disposition the call as?

A Technician calls in and says he lost the number to call for his Supervisor and he's not going to make it in today he's sick.
What do you Disposition the call as?

Customer calls she called an hour prior and was just scheduled for an K9 Inspection today and just she wants to know if whomever arrives will he be labelled with clothing or will the truck say Bedbugs all over it, she concerned her neighbors will see. You let her know the cars and apparel are only labelled with the name of the company.
What do you Disposition the call as?

Customer called to update their credit card information because they were left a message about their card declining for the most recent charge. You update their CC information on the account and send notification to the billing dept for that partner.
What do you Disposition the call as?

Customer calls upset, to say they didnt get a notification call from the technician like he was supposed to. You apologize and let the customer know you will make a note of it in the account and inform a manager and you send an email to the manager.

Customer calls and is on hold for over 2 mins, they hangup and you return the call from the notification in FRONT for Abandoned Call, when you call the customer back you get a voicemail and you leave a message returning the call.
What do you Disposition the call as?

Kevin (EcoPest Control) sends a slack message asking to call him about a customer, you call him back and he needs you to call a customer back to schedule a service on his schedule.
What do you Disposition the call as?

Customer calls in requesting service for roaches, you give them a price for the service and then ask for their information only to find out they are located in another state not serviced by the Partner. You let them know and politely end the call.
What do you Disposition the call as?

Customer calls up requesting to speak to owner specifically they have service with us and are next door neighbors to the owner so they want the owner to call them back, they don't want you to help them so you collect their information and send a Slack message to the Partner with their information.
What do you Disposition the call as?

Customer calls in and has a bad infestation with Bedbugs, you give a quote for service but they insist someone comes out to see how bad the infestation is and then give them a price, so you schedule an Inspection
What do you Disposition the call as?