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WorksheetsVCCROI Quiz - Week 39
Total questions: 10
Worksheet time: 6mins
What is the goal for "Follow Correct Process (Associate Controllable)" ?
99%
90%
95%
75%
Now that IQM has stopped emailing audit results. What is the right process to check your IQM audits and results?
Send an email to ATM/IQM POC for weekly results
L5 Managers will receive emails from IQM
Use the Paragon Quality Hub page to check for IQM audits
Use WW SPS IQM Dashboard in QuickSight
911 SOP and Selling assistant SOP are to be followed on every applicable case irrespective of the hierarchy used to handle the case.
True
False
What process is to be followed once the ATM audit is submitted ?
Quality Hub > Record Coaching > Virtual > Submit Coaching
Quality Hub > Record Coaching > In-Person > Submit Coaching
Drop an email to site ATM POC and they will submit the coaching
No action required
As per the latest CIM for ATLAS labels, which option is correct ?
CIM: https://t.corp.amazon.com/D25987052
L3 & L4 to be marked as NA for ORT cases
L3 to be evaluated & L4 to be marked as NA for ORT cases
L3 to be marked as NA & L4 to be evaluated as NA for ORT cases
L3 & L4 to be evaluated for ORT cases
For TRANSFER cases, if associate has done some selection for L3 & L4 label; what needs to be done ?
L3 & L4 needs to be marked as NA for all TRANSFER cases by default
Only L3 needs to be evaluated for TRANSFER cases
L3 & L4 needs to be evaluated if selection is made
Only L4 needs to be evaluated for TRANSFER cases
What is the goal for "Outcome accuracy (Associate controllable)" ?
99%
95%
90%
75%
What is the goal for IQM FCP ?
99%
95%
90%
75%
For non 911 TRANSFER audits, which questions have to be marked as NA ?
Case Disposition: Email Type
(Select all that apply)
Q3 - Did the Associate provide accurate information?
Q4 - Did the Associate answer all questions/issues or provide viable alternatives?
Q5 - Did the Associate deliver on the commitments they made to the Selling Partner?
Q6 - Did the Associate represent the Amazon brand by being courteous, respectful, or cordial?
Q7 - Did the Associate safeguard confidential information?
As per ATM 2.0, what hierarchy should be followed while conducting an ATM audit ?
1) PWF
2) SOP
3) Help Page
4) CIM Update
1) CIM Update
2) PWF
3) Help Page
4) SOP
1) Help Page
2) SOP
3) PWF
4) CIM
1) CIM Update
2) PWF
3) SOP
4) Help Page
