NEW
Font size
WorksheetsP(A)_Long Quiz_PQT
Total questions: 20
Worksheet time: 15mins
It is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.
Operations Management
Marketing Management
Financial Management
Production Management
Marketing : generates demand
Finance & Accounting : tracks the cashflows
Production & Operations : _____________
Market the product
Buys the product
Sells the product
Creates the product
The following are the basic functions of management, EXCEPT:
Planning
Organizing
Staffing
Leading
Computing
It is the function of the management that focusing on “delegation of tasks”
Planning
Organizing
Staffing
Directing
It is the function of the management where they hire and recruit the vacation position/s in their organization.
Staffing
Directing
Organizing
Controlling
Statement 1: Services can be produced and consumed at the same time.
Statement 2: Goods have a high customer interaction than services.
Statement 1 is True while Statement 2 is False.
Statement 1 is False while Statement 2 is True.
Both statements are True.
Both statements are False.
The following are examples of "Inputs" in Productivity, EXCEPT:
Land
Labor
Equipment
Goods
Efficiency : Focuses on the process
Effectiveness : Focuses on the _________
system
results
raw materials needed
methodology
It is the life-blood of modern business.
Marketing
Human Resource
Finance
Production
Efficient management is the most significant factor for ___________ productiveness and ___________ cost.
increasing ; decreasing
decreasing ; increasing
managing ; allocating
engaging ; maximizing
This includes everything required to collect and analyze the data required before strategic quality planning can begin.
Strategy Phase
Research Phase
Implementation
Defining the problem
It is a process where you measure your company's success against competitors to discover how to improve your performance.
Benchmarking
Brainstorming
Team building
SWOT Analysis
In quality definitions, what does "fitness for use" mean?
suitable for the intended purpose
it has a distinguishing feature
customer’s preference
value-based definition
Quality Assurance : ____________ ;
Quality Control : ____________
proactive strategy ; reactive strategy
product-oriented ; process-oriented
detection of defects ; corrective tool
managing tool ; prevention of defects
It is the cost incurred in ensuring that things are done right the first time
Cost of quality
Cost of conformance
Cost of non-conformance
Internal Failure Cost
Education and training of personnel are example of __________.
Appraisal Cost
Prevention Cost
Internal Failure Cost
External Failure Cost
Testing and calibration of the equipment is an example of __________.
Appraisal Cost
Prevention Cost
Internal Failure Cost
External Failure Cost
Scrap is an example of __________.
Appraisal Cost
Prevention Cost
Internal Failure Cost
External Failure Cost
Re-inspection is an example of __________.
Appraisal Cost
Prevention Cost
Internal Failure Cost
External Failure Cost
Warranty claims is an example of __________.
Appraisal Cost
Prevention Cost
Internal Failure Cost
External Failure Cost
