WorksheetsMGT103-Chapter 7
Total questions: 20
Worksheet time: 9mins
(a) change is a piecemeal response tocircumstances as they develop. (ONE WORD)
What is the first step in the Lewin change process?
refreezing
unfreezing
implementation
communication
What is the second step in the comprehensive approach to change?
Recognize the need for change
Set goals for the change
Select a change technique
Plan for implementation
Which of the following is NOT a reason for the resistance to change?
People are uncertain if they can meet the needs of the change
People fear their self interests may be harmed
People may have different perceptions of the change
People just want to oppose their managers because they dislike the managers
One effective way to overcome the resistance to change is letting people participate in implementing the change.
TRUE
FALSE
(a) is the conversion process used by an organization to transform inputs into outputs. (ONE WORD)
A change in __________ may be necessary if new equipment is introduced or new products are manufactured.
human resources
company location
work processes
organization policies
Making a change in _________ means altering the order of the workstations involved in a particular manufacturing process.
input
raw materials
work location
work sequence
Changing attitudes and values is one of the easiest things to do.
TRUE
FALSE
Business process change is also known as business process _______.
reinnovating
elimination
reengineering
development
Which one of the following is NOT an assumption of organization development?
Employees have a desire to grow.
Employees have a strong need to be accepted.
The organization and organization design will impact the way individuals and groups within it behave.
Employees need to be paid a high salary in order to make an effort in their work.
Which of the following is NOT a common organization development technique?
punishment
survey feedback
teambuilding
life and career planning
_______ is the managed effort of an organization to develop new products or services or new uses for existing products or services.
Management
Innovation
Production
Competition
__________ is a period of high economic performancefor an organization because demand for the product or service is often greater than supply.
Application launch
Innovation decline
Application growth
Innovation maturity
The first iPhone can be considered a _______ innovation.
radical
incremental
gradual
management
_______ are changes in the way products or services are manufactured, created, or distributed.
Process innovations
Incremental innovations
Radical innovations
Managerial innovations
Which of the following is one reason for the failure to innovate?
The company does not have a reward program for innovation.
The company promotes a culture of change
The company accepts change.
The company lacks resources.
The ______ is the person who actually conceives of and develops the new idea, product, or service by means of the creative process.
manager
coder
inventor
supervisor
Creative behavior should only be encouraged if it results in a highly successful innovation.
TRUE
FALSE
___________is any substantive modification to some part of the organization.
Organization change
Bureaucracy
Organizational structure
Culture
