WorksheetsWhatsApp Media
Total questions: 11
Worksheet time: 8mins
WhatsApp Media includes things such as:
Pictures and videos
Voice Messages
Stickers
All of the above
The maximum file size allowed for Documents is:
100 GB
16 MB
100 MB
16 GB
What are the 3 options for the Auto-download?
a. Never
b. Wifi
c. Wifi and cellular
d. All of the above
If a customer is complaing that he is having trouble listening to his Voice Messages, is it a Media Problem ?
Yes
No
Media files can only be deleted one at the time
True
False
User is having issues dowloading and sending media.
In the DBI there are NO connection issues, what could be causing this problem ?
The weather affects the way the phone receives media
There is no wifi or cellular data
The user may have less than 500 MB of free space
No recibe nada porque asi lo quiso Diosito
Why is the quality lowered when you send media files?
The quality is not lowered, liar
Because media files are compressed when shared
Because your phone sucks
Because of the encryption process
The user cant find his files, where can he find them ?
Media Files are re stored in the device's internal storage
Once a chat is deleted all the media is lost
Media takes 3-5 bussines days to be retrieved
Can WhatsApp restore chats?
Yes
No
What solutions would you give to a Cx that reports that they cannot record a voice message ?
Cry
Close any apps that might be using the voice recorder
They may have accesories that interfere with the recording
Transfer to another Queue
Bonus Question: Does WhatsApp charge for the Media files you send ?
a. No
b. Its not this one, go back to option A
c. Not this one either, keep trying
Yes, which means you owe WhatsApp a lot of money by now
