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Worksheets

HM12 QUIZ MIDTERM

Total questions: 40

Worksheet time: 54mins

Name
Class
Date
1.
All true communication must have the following:
a)
A sender and a receiver
b)
A speaker and a listener
c)
A hearer and a listener
d)
A speaker and an interpreter
2.
You should not look the other person in the eyes because it can mean you are mad at them.
a)
True
b)
False
3.

The communication which is spoken, read, heard, and written is

a)

verbal communication

b)

non verbal communication

c)

gestural communication

d)

formal communication

4.

What is communication?

a)

A process of transmitting information from one person to another.

b)

A process of transmitting information one person to a place or another.

c)

A process of transmitting information from one person or place to another.

d)

A process of transmitting information to one person or a place.

5.

Which of the following is an example of nonverbal communications?

a)

Nodding your head

b)

Making eye contact

c)

Crossing your arms

d)

All of the above

6.

Communication is not always a vital skill in the workplace.

a)

True

b)

False

7.

How we sit, stand, and use facial expressions all send nonverbal messages.

a)

True

b)

False

8.

Being able to write long, wordy paragraphs is part of writing effectively in the workplace.

a)

True

b)

False

9.

What is non-verbal communication

a)

communicating with someone by using gestures

b)

Getting messages across with facial expressions

c)

Using your body language to convey something to someone else

d)

All of the above

10.

Facial expressions, posture and eye contact are all skills in ....?

a)

verbal communication

b)

anti-verbal communication

c)

post-verbal communication

d)

non-verbal communication

11.

Types of visual communication

a)

Figure

b)

Data

c)

Illustration

d)

Boxes

e)

Table

12.
When presenting, it is important to articulate and use a loud, clear voice.  
a)
True
b)
False
13.

Cash flow:

a)

Financial document provides a snapshot of business assets, liabilities and owner’s equity.

b)

When your total expenses exceed your overall revenues.

c)

The movement of money in and out of your business.

14.

Balance sheet:

a)

When your total expenses exceed your overall revenues.

b)

A financial document that provides a snapshot of business assets, liabilities and owner’s equity.

c)

The movement of money in and out of your business

15.

True or False: Having Business Etiquette shows respect and helps differentiate you from others in a competitive situation.

a)

True

b)

False

16.

For meeting Etiquette which one of these would be ok to do?

a)

Use swear words and vulgar references just now and then

b)

Leave your cell phone on because you are expecting and emergency call.

c)

Be on time

d)

Sit with poor posture

17.

_____________ is the most common form of communication for most businesses today

a)

Letters

b)

Texting

c)

Email

d)

Twitter

18.

True or False: How we sit, stand, and use facial expressions all send nonverbal messages.

a)

True

b)

False

19.
which of the following is a business etiquette
a)
Arriving on time for a meeting
b)
Smilling at all of your co-workers
c)
Giving very sturdy handshakes
d)
Telling Co workers how hard working you are
20.
It is okay to ask your co-workers how much money they make.
a)
True
b)
False
21.
Which of the following is one of the most effective anger management techniques?
a)
Think before you speak
b)
Get some exercise
c)
Respond rather than react
d)
Use humor
22.
Learning better ways to communicate is a useful technique for anger management.
a)
True
b)
False
23.

At a baseball game, you accidentally bumped into someone and spilled his drink. Even though you apologized, he got angry and tried to start a fight because he thought you did it on purpose. You thought about it for a second, then walked away and got a seat further away from the field. Your friend caught up with you and said, "What are you doing? You didn't do it on purpose. Stand up for yourself. You can beat that guy!"

What should you tell him?

a)

"You're right. It wasn't on purpose. Let's go confront him."

b)

"I'm never going to see that guy again, so what will fighting prove?"

c)

"You're right. I'm not going to fight him, but let's just go back to our seats."

d)

"You're right, but I don't want to fight him. Why don't you go and confront him?"

24.

Which of the following is something you can control?

a)

Feeling disappointed

b)

Disagreeing with your parents

c)

Yelling at your best friend

d)

A difficult classmate

25.

When you're feeling angry at someone, it helps to empathize with them, and consider their feelings. What does "empathize" mean?

a)

understand

b)

talk

c)

diagree

d)

smile

26.

Businesses must pay _________ as they earn and receive income, and then file a tax return at the end of the year.

a)

Income tax

b)

Estimated tax

c)

Employment tax

d)

Excise taxes

27.

Companies that have employees are expected to pay taxes related to having staff on their payroll. These include Social Security and Medicare taxes, federal income tax withholding, and federal unemployment tax.

a)

Income tax

b)

Estimated tax

c)

Employment tax

d)

Excise taxes

28.

The Family and Medical Leave Act (FMLA) requires employers with 50 or more employees to

provide 12 weeks of unpaid, job-protected leave to eligible employees for

the birth or adoption of a child, or for the serious illness of the

employee or a spouse, child, or parent.

a)

Wages and hours

b)

Workplace safety and health

c)

Equal opportunity

d)

Family and medical leave

29.

This talks about The EEOC mandates that certain hiring practices, such as gender, race, religion, age, disability, and other elements are not allowed to influence hiring practices.

a)

Wages and hours

b)

Workplace safety and health

c)

Equal opportunity

d)

Family and medical leave

30.

and requires employers to pay covered employees at least the federal minimum wage and overtime pay of one-and-one-half-times the regular rate of pay

a)

Wages and hours

b)

Workplace safety and health

c)

Equal opportunity

d)

Family and medical leave

31.

This talks about the Anti-Trust law that is discussing prices with competitors—even if it affects a small

marketplace.

a)

Conspiring to fix market prices

b)

Price discrimination

c)

Monopolization

d)

Conspiring to boycott

32.

This talks about the Anti-Trust law that is securing favorable product prices from buyers when other companies can’t. marketplace.

a)

Conspiring to fix market prices

b)

Price discrimination

c)

Monopolization

d)

Conspiring to boycott

33.

This talks about the Anti-Trust law that is having a conversations with other businesses regarding the potential boycott of another competitor or supplier.

a)

Conspiring to fix market prices

b)

Price discrimination

c)

Monopolization

d)

Conspiring to boycott

34.

a document used to outline plans for a business, setting out growth goals for the next three to five years, and identifying information needed to achieve those goals, such as target market, unique selling points, marketing goals, and so on.

a)

Business plan

b)

Balance sheet

c)

Start-up

d)

Forecast

35.

). It lists the values of the company’s assets (things belonging to it), liabilities (what it owes) and ownership equity (what’s left after liabilities).

a)

Business plan

b)

Balance sheet

c)

Start-up

d)

Forecast

36.

It predicts various aspects of a business’s future movement based on its current situation, external factors, new products, plans for marketing, and such.

a)

Business plan

b)

Balance sheet

c)

Start-up

d)

Forecast

37.

It is the term given to a company’s name and the recognisable attributes that go with that company, which define its unique identity.

a)

Minutes

b)

Brand

c)

Public Relations

d)

Cold call

38.

This is usually used to mean “from now on”. Some may consider it to have connotations of moving on positively from something

a)

Going forward

b)

Thinking outside the box

c)

Blue sky thinking

d)

Action

39.

A favorite of ‘quirky’ creative agencies, the phrase means to think creatively, abandoning all preconceptions.

a)

Going forward

b)

Thinking outside the box

c)

Blue sky thinking

d)

Action

40.

Don’t take sides! In a leadership position, you shouldn’t display any sort of opinion that favors one person over another.

a)

Be Impartial

b)

Listen, Then Speak Out

c)

Conflict

Resolution Techniques

d)

Do Not Postpone Conflict Resolution