WorksheetsHM12 QUIZ MIDTERM
Total questions: 40
Worksheet time: 54mins
The communication which is spoken, read, heard, and written is
verbal communication
non verbal communication
gestural communication
formal communication
What is communication?
A process of transmitting information from one person to another.
A process of transmitting information one person to a place or another.
A process of transmitting information from one person or place to another.
A process of transmitting information to one person or a place.
Which of the following is an example of nonverbal communications?
Nodding your head
Making eye contact
Crossing your arms
All of the above
Communication is not always a vital skill in the workplace.
True
False
How we sit, stand, and use facial expressions all send nonverbal messages.
True
False
Being able to write long, wordy paragraphs is part of writing effectively in the workplace.
True
False
What is non-verbal communication
communicating with someone by using gestures
Getting messages across with facial expressions
Using your body language to convey something to someone else
All of the above
Facial expressions, posture and eye contact are all skills in ....?
verbal communication
anti-verbal communication
post-verbal communication
non-verbal communication
Types of visual communication
Figure
Data
Illustration
Boxes
Table
Cash flow:
Financial document provides a snapshot of business assets, liabilities and owner’s equity.
When your total expenses exceed your overall revenues.
The movement of money in and out of your business.
Balance sheet:
When your total expenses exceed your overall revenues.
A financial document that provides a snapshot of business assets, liabilities and owner’s equity.
The movement of money in and out of your business
True or False: Having Business Etiquette shows respect and helps differentiate you from others in a competitive situation.
True
False
For meeting Etiquette which one of these would be ok to do?
Use swear words and vulgar references just now and then
Leave your cell phone on because you are expecting and emergency call.
Be on time
Sit with poor posture
_____________ is the most common form of communication for most businesses today
Letters
Texting
True or False: How we sit, stand, and use facial expressions all send nonverbal messages.
True
False
At a baseball game, you accidentally bumped into someone and spilled his drink. Even though you apologized, he got angry and tried to start a fight because he thought you did it on purpose. You thought about it for a second, then walked away and got a seat further away from the field. Your friend caught up with you and said, "What are you doing? You didn't do it on purpose. Stand up for yourself. You can beat that guy!"
What should you tell him?
"You're right. It wasn't on purpose. Let's go confront him."
"I'm never going to see that guy again, so what will fighting prove?"
"You're right. I'm not going to fight him, but let's just go back to our seats."
"You're right, but I don't want to fight him. Why don't you go and confront him?"
Which of the following is something you can control?
Feeling disappointed
Disagreeing with your parents
Yelling at your best friend
A difficult classmate
When you're feeling angry at someone, it helps to empathize with them, and consider their feelings. What does "empathize" mean?
understand
talk
diagree
smile
Businesses must pay _________ as they earn and receive income, and then file a tax return at the end of the year.
Income tax
Estimated tax
Employment tax
Excise taxes
Companies that have employees are expected to pay taxes related to having staff on their payroll. These include Social Security and Medicare taxes, federal income tax withholding, and federal unemployment tax.
Income tax
Estimated tax
Employment tax
Excise taxes
The Family and Medical Leave Act (FMLA) requires employers with 50 or more employees to
provide 12 weeks of unpaid, job-protected leave to eligible employees for
the birth or adoption of a child, or for the serious illness of the
employee or a spouse, child, or parent.
Wages and hours
Workplace safety and health
Equal opportunity
Family and medical leave
This talks about The EEOC mandates that certain hiring practices, such as gender, race, religion, age, disability, and other elements are not allowed to influence hiring practices.
Wages and hours
Workplace safety and health
Equal opportunity
Family and medical leave
and requires employers to pay covered employees at least the federal minimum wage and overtime pay of one-and-one-half-times the regular rate of pay
Wages and hours
Workplace safety and health
Equal opportunity
Family and medical leave
This talks about the Anti-Trust law that is discussing prices with competitors—even if it affects a small
marketplace.
Conspiring to fix market prices
Price discrimination
Monopolization
Conspiring to boycott
This talks about the Anti-Trust law that is securing favorable product prices from buyers when other companies can’t. marketplace.
Conspiring to fix market prices
Price discrimination
Monopolization
Conspiring to boycott
This talks about the Anti-Trust law that is having a conversations with other businesses regarding the potential boycott of another competitor or supplier.
Conspiring to fix market prices
Price discrimination
Monopolization
Conspiring to boycott
a document used to outline plans for a business, setting out growth goals for the next three to five years, and identifying information needed to achieve those goals, such as target market, unique selling points, marketing goals, and so on.
Business plan
Balance sheet
Start-up
Forecast
). It lists the values of the company’s assets (things belonging to it), liabilities (what it owes) and ownership equity (what’s left after liabilities).
Business plan
Balance sheet
Start-up
Forecast
It predicts various aspects of a business’s future movement based on its current situation, external factors, new products, plans for marketing, and such.
Business plan
Balance sheet
Start-up
Forecast
It is the term given to a company’s name and the recognisable attributes that go with that company, which define its unique identity.
Minutes
Brand
Public Relations
Cold call
This is usually used to mean “from now on”. Some may consider it to have connotations of moving on positively from something
Going forward
Thinking outside the box
Blue sky thinking
Action
A favorite of ‘quirky’ creative agencies, the phrase means to think creatively, abandoning all preconceptions.
Going forward
Thinking outside the box
Blue sky thinking
Action
Don’t take sides! In a leadership position, you shouldn’t display any sort of opinion that favors one person over another.
Be Impartial
Listen, Then Speak Out
Conflict
Resolution Techniques
Do Not Postpone Conflict Resolution
