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MGT2013 CHAPTER 9&10

Total questions: 13

Worksheet time: 4mins

Name
Class
Date
1.

Which one of the following sources provides information which is comprehensive, formal, and easy to file and retrieve?

a)

oral reports

b)

personal observations

c)

online reports

d)

written reports

2.

At the end of every month, the accounting department submits a balance sheet, statement of profit and loss, and cash flow statement to the senior management team. These are all ________.

a)

personal observations

b)

statistical reports

c)

oral reports

 

d)

written reports

 

3.

________ corrects the problem at once to get performance back on track.

a)

Basic corrective action

b)

Immediate corrective action

c)

Verbal feedback

d)

Disciplinary action

4.

Managers should do nothing if the variance observed from the standard is acceptable.

a)

TRUE

b)

FALSE

5.

If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using ________.

a)

feedback control

b)

immediate corrective action

c)

basic corrective action

d)

concurrent control

6.

An organization hires additional personnel as soon as they get a major contract. The organization is using ________ control.

a)

feedforward

b)

concurrent

c)

feedback

 

d)

management

 

7.

Which one of the following is considered the most desirable type of control to prevent anticipated problems?

a)

feedforward control

b)

concurrent control

c)

feedback control

d)

management by walking around

 

8.

Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.

a)

TRUE

b)

FALSE

9.

Charles wants to prevent problems before their occurrence. Which one of the following is the most desirable type of control to achieve this goal?

a)

proactive control

b)

preventive control

c)

feedforward control

d)

feedback control

10.

The management control that takes place while a work activity is in progress is known as ________ control.

a)

immediate

b)

concurrent

c)

feedback

d)

consistent

11.

Management by walking around is an example of ________ control.

a)

feedback

b)

concurrent

 

c)

feedforward

 

d)

reactive

 

12.

________ is when a manager in the work area interacts directly with employees to maintain supervision.

a)

Preventive maintenance

b)

Management by walking around

c)

Proactive control

d)

Feedforward control

 

13.

The balanced scorecard approach evaluates organizational performance from more than just the financial perspective.

a)

TRUE

b)

FALSE