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WorksheetsMGT2013 CHAPTER 9&10
Total questions: 13
Worksheet time: 4mins
Which one of the following sources provides information which is comprehensive, formal, and easy to file and retrieve?
oral reports
personal observations
online reports
written reports
At the end of every month, the accounting department submits a balance sheet, statement of profit and loss, and cash flow statement to the senior management team. These are all ________.
personal observations
statistical reports
oral reports
written reports
________ corrects the problem at once to get performance back on track.
Basic corrective action
Immediate corrective action
Verbal feedback
Disciplinary action
Managers should do nothing if the variance observed from the standard is acceptable.
TRUE
FALSE
If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using ________.
feedback control
immediate corrective action
basic corrective action
concurrent control
An organization hires additional personnel as soon as they get a major contract. The organization is using ________ control.
feedforward
concurrent
feedback
management
Which one of the following is considered the most desirable type of control to prevent anticipated problems?
feedforward control
concurrent control
feedback control
management by walking around
Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.
TRUE
FALSE
Charles wants to prevent problems before their occurrence. Which one of the following is the most desirable type of control to achieve this goal?
proactive control
preventive control
feedforward control
feedback control
The management control that takes place while a work activity is in progress is known as ________ control.
immediate
concurrent
feedback
consistent
Management by walking around is an example of ________ control.
feedback
concurrent
feedforward
reactive
________ is when a manager in the work area interacts directly with employees to maintain supervision.
Preventive maintenance
Management by walking around
Proactive control
Feedforward control
The balanced scorecard approach evaluates organizational performance from more than just the financial perspective.
TRUE
FALSE
