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WorksheetsKC54 - POD4
Total questions: 10
Worksheet time: 48mins
Dustin Schnexnayder is now the DTC BM for the following:
Yardstash
Sky Solutions
Willow&Everett
Coffee Gator
Mixology and Craft
Sky Solutions
3Paleo5
AMZStuff
Bath Haven
CarCache
Drive Auto
Fedmax
What marketplaces does Mixology & Crafts handle?
US,UK, and CA
US,CA, and MX
UK,DE and NL
UK, MX and NL
Can we replace seed kits if a customer complains
about their seeds not germinating/unsatisfied?
Yes, this is ONLY for seed kit products however.
Rep can replace seed kits if seeds have not germinated,
please make sure to include these replacements in our Replacement/Refund tracker data
so BMs can review how often replacement kits are being sent.
Yes, we have every seed kit products. Rep can replace seed kits if seeds have germinated,
We make sure to include these replacements in our Replacement/Refund tracker data so BMs can review how often replacement kits are being sent.
No, this is ONLY for seed kit products however.
We cannot replace seed kits if seeds have not germinated,
We will not include these replacements in our Replacement/Refund tracker data due to irrelevant data.
In filing a USPS claim, which logins do we use?
Username: Your amzallstars email
Password: Your amzallstars password
Username: Your Thras.io email
Password: Your Password
Username and password should be obtained in LastPass alone.
Username: customerservice@thrasiosupport.com
Password: Thrasio12!
When raising customer issues to the brand channel, what information do we need to collect first before sending your escalation? Select all that apply.
Customer's First Name
Customer's Last Name
A quick summary of what the customer needs
Approval from our COL to escalate the issue to the brand channel.
When we receive a complaint about property damage and injury, where do we track the information?
Property and injury tracker
Damaged Product Tracker
We no longer need to track the information.
Monday Board Trackers as per the SOP.
Meg Sullivan is the Brand Manager of which brand?
Quility, Artika
Willow & Everett, Kizen
Uflex, Nuvantee, Anshar, Pro Pooch
Office Owl, Simply Gourmet, Kaiu, Rymora
August Su is the Brand Manager of which brand?
Quility, Artika
Willow & Everett, Kizen
Uflex, Nuvantee, Anshar, Pro Pooch
Office Owl, Simply Gourmet, Kaiu, Rymora
We can locate the Warranty for Green Bulldog Bags using this link:
https://tinyurl.com/w7j3dkca
https://tinyurl.com/2j4by5d5
https://amzn.to/3iDEnUC
https://amzn.to/2TU0YmY
For Drive Auto: For damages to seats from the product we did not purchase please email rossjbaker@gmail.com and not maria. These cases do not need to be escalated on Slack.
TRUE
FALSE
