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WorksheetsOut Of Scope evaluation
Total questions: 10
Worksheet time: 17mins
As PH 2 agents, which products we handled during calls/chats?
Importing and Exporting Contact (with a CSV file) is out of scope
What is a CSV file :( ?
It is out scope
No, we do handle it
If a user is having problems with Sale channels (Facebook, Amazon, eBay ...) where would you transfer/escalate the case ?
Wix Stores
Advances TS
We handle it so we don't need to transfer or escalate the call.
Advanced Wix Stores
How much would we wait for hard transfer a call when we see the relevant queue busy (in read)?
10 minutes (and we refresh the user in between)
2 minutes
5 minutes
We don't wait >:)
When we have a legal case during a call we need to ...
Escalate to Legal and leave the ticket open
Let the user know that he needs to send an email to privacy@wix.com
We transfer the call to the Legal department
Any cases you encounter "Wix Partner disputes" would need to be escalated escalated to ...
Marketplace - Escalations
Marketplace
Partner Program
Partner program - QA
Which # would you use to escalate a billing case?
#ccinfo
#tier1oos
#billingcall
#billingescaltion
Issues with the G Suite "Set up" should be escalate to ...
Adv Billing
Advance Domains
Domains (offline)
ADV domains & Mailboxes
Manual refunds are handled by ...
ADV billing /tier 2 billing
We may handle them
Billing
We don't have manual refunds
Which of this options is not an Advanced team ...
Advanced Bookings
Members Area
Stores
Advanced SEO
