Free Printable Business Communication Quiz 1

Worksheets

Business Communication Quiz 1

Total questions: 20

Worksheet time: 10mins

Name

Class

Date

The following is (are) non-verbal communication

Facial expression

Appearance

Posture

All the Above

The handshake that conveys confidence is

Limp

Firm

Loose

Double

________ of the letter consists of main message.

Heading

Body

Greeting

Closing

Encoding Means?

Translating Idea into Message

Translating Message into Idea

Both A and B

None of the above

Communication is the task of imparting

Training

Information

Knowledge

Message

All true communication must have the following:

A sender and a receiver

A speaker and a listener

A hearer and a listener

A speaker and an interpreter

When you are writing for work or school, you should always:

Write as quickly as possible

Proofread your work

Depend on Spell Checker to correct all errors

Write as briefly as possible

If you need to let the employees in your business know that the server will be down this afternoon beginning at 3:00, you would most likely use:

An email

A memo

Business Letter

Personal Business letter

The most commonly used form of business communication is:

Business Letter

Personal Business Letter

Memo

E-mail

10.

Which of the following is not a rule for communicating verbally and in writing during GOOD BUSINESS COMMUNICATION?

Listen

Be clear (Clarity)
Be clear (Clarity and Coherence)

Accuracy (Correct information)

Promptness

11.

Good communication skills can help you be considered as a valuable employee who contributes to the company's image.

True

False

12.

Which is an example of a business letter salutation?

Dear Mrs. Collins,

Thank You,

Dear Mr. Jones

Sincerely,

13.

Which of the following should you not do with your voice during a presentation?

Speak with clarity

Speak with projection

Speak to the audience

Speak to your notes or the screen

14.

In the _________ of your email if where you should introduce yourself.

Subject Line

Heading

Body

Salutation

15.

What information should be included in the final paragraph of a letter or email?

Your contact details

The subject of the letter or email

More information on the topic

A proposal or call for action

16.

Which form of communication enables people at the same level within departments of the organisation to communicate with each other?

Vertical communication

Horizontal communication

Internal communication

External communication

17.

An example of active listening is:

Listening close and taking good notes

Skimming the outline carefully

Moving around while others speak

Focusing on main ideas being communicated and responding with full attention

18.

Which of the following is an example of nonverbal communications?

Nodding your head

Making eye contact

Crossing your arms

All of the above

19.

All of the following goes in the top header of your resume except for ________.

Your name

Phone Number

Street Address

Education

20.

When E-mailing your resume to employers, it's best to:

Send your resume as an e-mail attachment, with your resume and cover letter written in the body of the e-mail

Send your resume and cover letter in the body of the e-mail, with NO attachments

Send your resume and cover letter as e-mail attachments only

100 %

Business Communication Quiz 1

Total questions: 20

Worksheet time: 10mins

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