The friendly and generous reception and entertainment of guests, visitors, or strangers.

It embraces the values of the organization including ethics, morals, fairness and equality.

Aspect of service according to Mr. Schulze.

Mr. Schulze adds that all hospitality business should be doing 4 things, EXCEPT.

It requires that we make all guests feel comfortable – that we provide the assurance and follow through, that they will be taken care of.

Effective leaders are those who make things happen because they have developed knowledge, skills and attitude required to get the most out of the people in their operation.

It is the principal belief of the company. It must be known, owned and energized by all.

What is the Disney mission statement?

Satisfy my needs, add personal attention and a friendly touch, and i will become a “walking advertisement” for your products and services.

Other businesses continually offer “more for my money”. You must prove to me again that i made a wise choice in selecting you and your company above all others.

My needs are more complex. It is more important to me that you appreciate my business; when i buy your products and services I'm saying you are the best.

The source of my discontent lies in something you or your products have failed to do. Find that source and eliminate it or you will lose my business and that of my friends as well. For when I criticize your product or service, i will talk to anyone who will listen.

The source of my discontent lies in something you or your products have failed to do. Find that source and eliminate it or you will lose my business and that of my friends as well. For when I criticize your product or service, i will talk to anyone who will listen.

This means stance, approach and gestures

An act of being friendly, helpful and going out of the way to exceed guest’s expectations.

Guest service employees must be _____ to do the required job task consistently for each guest in real time with a sense of sincere caring, with many people looking over their shoulder.

They learn about the brand of the hotel for which they now work, the history of that specific brand and Hotels itself in general.

Refers to the process of building learning into the job, making learning mandatory for everyone, and institutionalizing that expectation. Give employees learning opportunities, and do it on company time.

They are the providers that also learn about their customers’ expectations, competitors’ services and strategies, industry trends and developments, and the general business environment.

It describes what the organization stands for and why it exists. It explains the overall purpose of the organization and includes the attributes that distinguish it from other organizations of its type.

Who will be served

What will be produced

Where the products/services will be produced

What ideology will be followed

These are guidelines that govern how certain organizational situations are addressed.

It is the hierarchical arrangement of tasks and people.

The overall tone of the workplace and the morale of its workers are elements of daily climate.

It is the process of designing and maintaining an environment in which individuals working together in groups efficiently accomplish selected items.

Management not applies to any kind of organization.

Managing is concerned with productivity, which implies effectiveness and efficiency.

Management is an art of getting things done by one person.

Management are universal in nature.

It is a function of determining the methods or path of obtaining there objectives.

It is a function of providing everything useful to the business organization.

When the manager perform these functions, he issues orders and instructions to supervisors.

It is a process of checking actual performance against standard performance.

It is an arrangement of people to accomplish some specific purpose.

Identify what is being asked in the following sentences.

It provides a limited range of amenities and services, but adheres to a high standard of facility-wide cleanliness.

Identify what is being asked in the following sentences.

It provides good accommodation and better equipped bedrooms, each with a telephone and attached private bathroom.

Identify what is being asked in the following sentences.

It provides has more spacious rooms and adds high-class decorations and furnishings and color TV. It also offers one or more bars or lounges.

Identify what is being asked in the following sentences.

It is much more comfortable and larger, and provides excellent cuisine (table d’hote and a la carte), room service, and other amenities.

Identify what is being asked in the following sentences.

It offers most luxurious premises, widest range of guest services, as well as swimming pool and sport and exercise facilities.

This category will cover hotel in Residences/Havelies/Hunting Lodges/Castles/Forts/Palaces built during 1935 – 1950. The hotel should have a minimum of 5 rooms (10 beds).

This category will cover hotels in Residences/Havelies/Hunting Lodges/Castles/Forts/Palaces built between 1920 – 1935 The hotel should have a minimum of 15 rooms (30 beds).

This category will cover hotels in Residence/Havelis/Hunting Lodges/Castles/Forts/Palaces built prior to 1920. The hotel should have a minimum of 15 rooms (30 beds).

No room or bathroom size is prescribed for any of the categories. However, general ambience, comfort and imaginative readaptation would be considered while awarding sub-classification ‘classic’ or ‘grand’.

Most of the population might only visit high-end establishments for special occasions, such as an anniversary, birthday, or wedding.

The ambiance of casual dining restaurants varies greatly based on the brand and intended customer base.

These types of eateries are modern and trendy with a distinct brand. Many follow eco-friendly protocols and serve unique, healthy food options featuring fusion cuisine.

Food served on large platters for parties to share.

Quality of food and prices are usually higher than fast food but lower than casual dining

Focus is primarily on quick service

Usually serves coffee, tea, pastries, and small items for breakfast and lunch

allow guests to customize their dining experience by providing an array of options to choose from

Stands normally serves a small menu of a singular type of food (hot dogs, ice cream, sandwiches, smoothies, etc.)

Operates temporarily from a few hours to a few months

Strong website and social media presence