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WorksheetsLanguage & Communication Quiz
Total questions: 16
Worksheet time: 11mins
The email says, “I am escalating this matter because the solution provided to me did not work at all. In fact, the engineer in question has now corrupted my entire hardware! I have never seen such incompetence.”
You are angry at our incompetent engineer……..
I understand that you are incompetent…….
I understand you are angry because your hard drive has been destroyed because it is incompetent ……..
I understand you are angry because the engineer did not give you the correct solution ……..
Kevin wrote the entire email in all capital letters (upper case). What does it mean?
This message is very important
Nothing special. It’s his personal preference
He is shouting
It’s a super urgent email
It is fine to use SMS language like LOL, GR8, BTW etc. In your emails:
When interacting with peers
When interacting with leaders/managers
When interacting with your customers/clients
None of the above
What is ‘ flame’ in email writing?
A post or email message that exhibits a strong opinion or criticism
Email with a message that if you do not forward it, something bad will happen to you
It’s a new email service from Microsoft
An online chain letter
We usually go to Singapore on a holiday, but this year we (go) to Bangkok.
(a)
Some of the representatives (a) indicated how the decision was taken. (has / have)
The government and the citizens (a) that the bill will soon become a law. (hope / hopes)
Have you been to _ (a) (a, an, the) Space Needle Tower in Seattle?
He and I (a) at Oxford together. (was / were)
By this time next year, he (complete) the construction of his house.
(a)
The best advice for someone who wants to develop skill as active listener is to
Listen carefully to the whole story and suggest several solutions.
Let the other person talk through the issue, paraphrase the speaker's feelings and help him/her find a solution.
Identify the speaker's feelings by paraphrasing and then suggest several solutions.
Develop your skill at solving problems so that you will be viewed as a trustworthy listener.
Your fellow worker asks you a question while you are talking on the phone. You put your hand over the mouthpiece and say, "Can't you see that I'm on the phone?" This is an example of which of the following communication styles?
Passive
Aggressive
Assertive
Passive/ indirect aggressive
Your colleague calls you and says that he(she) needs you to substitute for him(her) for the conference. You're not feeling well, but say, "I don't feel very well tonight and have an early morning appointment, but I guess I can do it." This is an example of which of the following communication styles?
Passive
Aggressive
Assertive
Indirect or Passive-Aggressive
In communication, paraphrasing refers to
Restating in your own words the problem that was expressed
helping the speaker to restate the solutions that you have suggested
Asking the speaker to repeat the points discussed
All the elements of active listening
Which is the example of summarizing
If I understand you correctly, what you are saying is……
What skills and abilities uniquely qualify you for this project?
Let me summarize the action items against each of us………
None of the above
The client email says, “I was told that the issue would be resolved in 24 hours but it has been 3 days since I first emailed you. Most of my emails have remained unanswered unacknowledged.”
I understand that you are frustrated.……..
You are frustrated that we haven’t replied on time ……..
I understand it is frustrating that most of your emails have gone unanswered and the resolution time hasn’t been adhered to ……..
You are very angry and frustrated by our lack of professionalism ……..
