WorksheetsIGCSE Business Studies Section 2
Total questions: 51
Worksheet time: 38mins
Sending messages between people working for the same organisation.
Internal communication
External communication
Medium of communication
Communication
Restrictions that prevent a message from being sent/received/understood effectively.
Communication barriers
Internal communication
One-way communication
Transmitter
___________ is the transferring of a message from the sender to the receiver, who understands the message.
Internal communication
External communication
Communication
Medium of communication
_____________ is between the organisation and other organisations or individuals.
Internal communication
Medium of communication
External communication
Communication
The _____________ or sender of the message is the person starting off the process by sending the message.
Transmitter
Receiver
Feedback
Message
The _________________ is the method used to send a message, for example, a letter is a method of written communication and a meeting is a method of verbal communication.
Internal communication
External communication
Communication
Medium of communication
_________ is the reply from the receiver which shows whether the message has arrived, been understood and, if necessary, acted upon.
Feedback
Sender
Receiver
Message
__________ involves a message which does not call for or require a response.
One-way communication
Two-way communication
Formal communication
Informal communication
__________ is when the receiver gives a response to the message and there is a discussion about it.
Informal communication
Formal communication
One-way communication
Two-way communication
___________ is when information is sent and received casually using everyday language.
Informal communication
Formal communication
Two-way communication
One-way communication
Which of the following is not an example of Internal Communication?
Please do not smoke in the staff lounge.
Your refund has been approved and processed.
Keep this door locked at all times.
The proposal is due next Friday.
Identify one advantage of conducting a meeting.
Information can be given out quickly.
Permanent record of the message is needed.
Takes longer because feedback is required.
In big meetings, there is no way of telling if everyone is listening.
Downward communication does not allow for feedback
True
False
It is the function of management which consists of monitoring and checking alignment of performance of predetermined standards.
Controlling
Influencing
Organizing
Planning
The best definition of a firm’s organisational structure is that:
1) it shows exactly what job everyone does
2) it shows a plan of the offices and factory
3) it shows the levels of management and division of responsibilities
4) it refers to the way in which products are made and pass through the factory
Redundancy
Training given to new employees when they first start a job.
is when an employee is no longer needed and so loses their job. It is not due to any aspect of their work being unsatisfactory
Employee training at the place of work while he or she is doing the actual job.
When a vacancy is filled by someone who is an existing employee of the business.
A Job Description...
is a process an organization uses to analyze its current base of employees and determine steps it must take to prepare for future skill and labor needs.
is training that takes place away from the work area.
outlines the responsibilities and duties to be carried out by someone employed to do a specific job
is when a vacancy is filled by someone who is an existing employee of the business.
An Industrial tribunal is
is when employees work 35 hours or more a week
when the most suitable person for the job is chosen. A letter is sent formally offering them the job.
a type of law court (or in some countries, a legal meeting) that makes judgments on disagreements between companies and their employees
a decision taken by a manager or a company because of the moral code observed by the firm.
Once a job description and person specification has been written, what is the next stage of the of the recruitment process?
The business creates a job description and person specification
The business identifies a human resource need
The business advertises a position
The business shortlists the candidates
Horizontal communication is ...
Communication between two people on the same level within an organisation structure
When communication occurs between staff and customers
Communication between two people on different levels within an organisation structure
The use of digital communication devices to send a message
Vertical communication is ...
Communication between two people on the same level within an organisation structure
When communication occurs between staff and customers
Communication between two people on different levels within an organisation structure
The use of digital communication devices to send a message
Select all the advantages of a tall organisational structure.
It is clear who is responsible for which tasks.
Promotion opportunities are available for employees.
Employees tend to become specialized.
Reduced bureaucracy, making the organisation more adaptable to changes.
Increased cooperation and communication between departments.
Select all the potential barriers to effective communication.
Poor explanations and lack of understanding.
Poor spelling and grammar
Use of jargon, technical language or slang.
Technology Issues
Poor structuring of information
ShinyAutos wishes to motivate its staff to sell more cars, deciding to pay individual salesmen 5% of each sale they make. This is called ______________________.
remuneration.
a commission.
a promotion.
a bonus.
a fringe benefit.
___________________________ is the degree to which employees are able to make decisions about their day-to-day roles.
Retention
Job enrichment
Productivity
Autonomy
Which of the following are the three main ways of providing training for staff?
Corporate, Development, Management.
Productivity, Motivation, Retention.
Zero-hour, temporary, permanent.
Induction, on-the-job, off-the-job.
What is the top level on Maslow's Hierarchy?
Physical needs
Safety needs
Self actualisation
Self-esteem
Which theorist believed that people are inherently lazy and are only motivated by money?
Mayo human relations theory
Taylor's scientific management
Herzberg's two factor theory
Maslow's hierarchy of needs
Which financial method of payment was derived from Taylor's theory?
Salary
Bonus
Fringe benefits
Piece rate
When parents say "you will never be good enough to go to university" they are not helping their child achieve
safety and security
the need for responsibility
esteem
self actualization
If safety needs are not met one cannot move to ___________________
basic physiological needs
Social (love and belonging)
esteem
self actualization
A benefit of having a high staff retention rate in a business is:
A large number of new employees need to be employed by the firm
Costs of recruitment and selection will fall
The business will undertake large amounts of induction training
Lots of new skills and experience will be brought into the workplace
Which of the following is a financial method of motivation that a business could use to motivate its staff?
Profit sharing
Free uniform
Staff discount
Company car
The payment method whereby employees receive an annual amount, paid in 12 monthly instalments, regardless of hours worked is called:
Commission
Piece rate
A wage
A salary
"Extras" that are given to employees on top of their monetary pay are called:
Piece rate
Fringe benefits
A wage
A salary
Which of the following is an example of a non-financial method of motivation?
Profit sharing
Commission
Performance related pay
Training
Giving staff more challenging and interesting jobs as part of their role is called:
Job enrichment
Job rotation
Job enlargement
On the job training
A drawback to an employee of a business using commission as a payment method is:
A lack of financial security
Staff retention rates may be low
Sales staff may focus on selling the easiest, most demanded products
An opportunity exists for each staff member to earn more money
A benefit to a business of providing on going training to its employees is that:
Labour turnover will tend to be higher
Unit costs will be higher
Labour productivity will be higher
Defect rates should be higher
