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WorksheetsServiceNow Exam 1
Total questions: 60
Worksheet time: 3600secs
what do reqesters see when they go to the service catalog?
News
Record
Home page
Self-service items
How do you change the sort sequence of fields or task?
Modify the order field
Modify the name field
double click on the number field
Select the areas of primary UI
Banner Frame
Edge
Application Navigator
Content Frame
Chat
what provides a guide for moving data from import sets?
Transform map
updated sets
which of the following tables extend the task table?
User
Problem
Change Request
Catalog
Scripting is used in which of the following?
UI Macros
UI Policy
UI Action
Content Management System
How to get security_admin role/ elevated privilege for a user session?
Select the Elevate Role option in the security admin
Add security role to the user from Roles related list in user record
Select the security_admin option in the Elevate Roles section
You cannot revert update set versions
True
False
You can limit Service Now access by IP ranges
True
False
What table is used to track all changes in an update Set?
update_set
Incident
sys_update_xml
sys_update_set
What are events caused by?
User action and scripts
Workflow Scripts and Business Rules
Class extension or reference
None of the above
Which one on the homepage has access to knowledge base?
Report
News
Catalog Item
None of the above
Production, Development and Test/QA are the only types of environments in remote instances ServiceNow
True
False
Types of SLA (SLA, OLA & UC) are defined in which field?
Retroactive Start
Condition Field
Type Field
Duration
What are the out of box progress stages for a Service Request?
Waiting for approval
Fulfillment
Delivery
All of the above
What is the list mechanic?
Load the data into an import set table; create a transform map to match. What's going where; run transform; cleanup the import set table
It's a gear icon located in top left hand side every list. It allows you to add columns (via slush bucket) to the current list you are on
Through access controls ... Controls every level in the ServiceNow object hierarchy. You can control specific tables and fields.
None of the aboveNone of the above
Default update set can be set to Completed?
No
Yes but other default update set will be created
Yes and no other default update set will be created
What are the three basic elements of a workflow?
SLA definition, Task SLA, SLA workflow
Approval, notification and task
Task, Table and Fields
None of the above
What related tables does the schema map show?
Sys_user
Cmdb_ci_computers
Class extension or reference
All of the above
How can we avoid creating duplicates while importing data?
Coalesce Field
Transform Script
sys_id
Transform Field
Example of Contextual Security
Data Policy
Business rules
ACL
What are two of the settings that can be made in the contextual security manager?
Ability to disable applications and to set the maximum notification size.
Ability to set the maximum attachment size and specify the attachment file types. (Correct)
Ability to change release dates and manage group personnel.
Ability to change release dates and restrict automatic notifications.
When adding a variable to a catalog item, what does an order field determine?
The order field establishes the display order of the variables. Variables are listed by ascending order values.
The order field sets the availability of the variable item by graying the item if it is not available to, he ordered
The order field displays the fulfillment priority value in calculating and presenting an expected delivery date
The order field value is used to display the variable by price. The order is more expensive to less expensive
Where can Admins check which release running on an ServiceNow instance?
Transactions log
Stats module
System.upgrade table
Memory Stats module
Which one of the following is an example of a one-to-many relationship?
The Task table task assigned to field references the user table [sys_user].
The incident[incident]table references at tables with open tasks.
User table[sys_user]reference the Task table tasks assigned to field.
Incident table[incident opened field references the calendar table[sys_ calendar]
What is generated from the Service Catalog once a user places an order for an item or service?
An SLA
A request
A change request
An Order Guide
Which group of permissions is used to control Application and Module access?
Assignment Rules
UI Policies
Access Control Rules
Roles
In SLA definition, what are the conditions that will trigger an SLA?
Start condition, top condition.
Start Condition, Stop Condition, Pause condition, Reverse condition.
Start condition, Pause condition, Stop condition.
Start condition, Top condition, Pause condition.
What are the 3 types of numbers from orders?
Catalog Task Number
Request Number (REQ)
Requested Item (RITM)
Fulfillment
Catalog item
Which statement is true about business rules?
A business rule must run before a database action occurs
A business rule can be a piece of Javascript
A business rule monitors fields on a form
A business rule must not run before a database action occurs
What is a schema map?
A schema map graphically organises the visual task boards for the CMDB
A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema
A schema map graphically displays the Configuration Items that support a business service
A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items
ServiceNow uses what term to describe all the data saved within a particular form?
Record
Form
Lists
Fields
What is the greatest benefit of utilizing SLAS?
The property Compute prior SLA pause time for new, retroactive SLAS (2011 SLA engine only) will available.
This property will be used only with the audited tables. Tables which are not audited ignore the pause time before the creation of the record in the SLA.
The task SLA engine provided by the plugin can also be used to define OLAs or Underpinning contract is in exactly same way as SLAs.
SLA's allow in IT Service Desk to track if their representatives are providing a specific level of service, and run reports on the success rates of the SLA actions.
Which type of notification allow users to know when Knowledge Articles are about to expire?
Self Service notifications
Email notifications
Agent workspace notifications
SMS
Knowledge article authors can apply predefined formats, table of contents, code snippets and find/replace text when authoring a knowledge article using this editor:
CSS
JavaScript
Python
HTML
Which tool allows users to reuse content by creating, editing, and publishing knowledge blocks?
Agent Workspace
Knowledge Resolver
Content Creator
Virtual Agent
What type of tests can users run to ensure that CMDB still works after upgrades and deployments of new applications or integrations?
Enhancement tests
Simulation tests
Quick start tests
Database duplication tests
How would a user go about preventing their system from communicating with untrusted domains and email addresses?
System restrictions
Suspicious activity finder
System address filters
Platform Security
Where on the Now Platform can users author cross-enterprise workflows and create a single, unified process?
Process Automation Designer
Flow Designer
Virtual Task Boards
Process Playbook Designer
Under which circumstance is the delegated request experience not supported?
If a single request for an item was made on behalf of multiple users
If the request was made using the 'Request For' Variable type
If catalog items for self-service is restricted
If two-stop checkout is enabled
How would a user go about preventing their system from communicating with untrusted domains and email addresses?
System restrictions
Suspicious activity finder
System address filters
Platform Security
Where on the Now Platform can users author cross-enterprise workflows and create a single, unified process?
Process Automation Designer
Flow Designer
Virtual Task Boards
Process Playbook Designer
Under which circumstance is the delegated request experience not supported?
If a single request for an item was made on behalf of multiple users
If the request was made using the 'Request For' Variable type
If catalog items for self-service is restricted
If two-stop checkout is enabled
When using Flow Designer, which template can be created and saved for use as outputs in steps or actions?
Flow roles
Value map functions
Complex Objects
Legacy action numbering
In what order should filter elements be specified?
Value, Operator, then Field
Field, Operator, then Condition
Operator, Condition, then Value
Field, Operator, then Value
Database live at the Data Center?
False
True
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
REQ (Number)>RITM (Number)>PROCUREMENT (Number)
FULFILLMENT (Number)>RITM (Number)>TASK (Number)
REQ (Number)>RITM (Number)>TASK (Number)
RITM (Number)>REQ (Number)>PROCUREMENT (Number)
Record numbers have to be manually incremented?
True
False
Server is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database. True or False?
True
False
Reports can be created from which different places in the platform?
Statistics module
Metrics module
View / Run module
List column heading
Which of the following is a set of tables containing assets and business services controlled by a company?
CI List
CI
CMDB
Servers List
Assets List
How to make a UI Action run on the client side instead of server side?
Set the "Run at" field to "Client"
Select the "Client" checkbox
Select the "Use as UI Policy on the client" checkbox
UI Actions can only run on server. There isn't a way to make them run on the client
Which of the following is most suitable to apply governance rules to decide who can access certain fields in certain tables?
ACL
Data Policy
Client Scripts
UI Policy
What happens when you change the order of columns using the Column Context Menu > Configure > List Layout?
None of the listed answers
The order of columns for this list changes only for the logged-in user
The order of columns for this list changes for all users except the users who personalized the list
The order of columns for this list changes for all users
Which one of the following authentication methods is not supported in ServiceNow?
All the listed methods are supported in ServiceNow
LDAP
Digest Token
OAuth
SAML
Which one of the following orders is used by default to sort lists?
order > number > name
number > created
order > number > created
number > order
number > order > name
Which technique is used to access information from referenced fields from related tables?
Field navigator
Dot Walking
Dot navigation
Table Walking
The branding changes applied using the Settings icon will only affect the currently logged-in user and will not affect other users
FALSE
TRUE
One of the important features in Now Platform is that it is specialized to specific departments
TRUE
FALSE
What is a formatter? Select one of the following
A formatter allows you to automate fields automatically
A formatter is a form element used to display information that is not a field in the record
A formatter allows you to configure applications on your instance
A formatter set of conditions applied to a table to help find and work with data
