WorksheetsQuiz 1
Total questions: 10
Worksheet time: 10mins
Recharge Sla using the app is ..
2 hours
1
immediate
24 hours exluding friday and public holidays
Sandra has subscribed to (CIPL),
she made a call to (Egypt) with duration (1 Minute : 59 Seconds),
So the charges would be:-
1.38 (Including VAT)
1.81 (Including VAT)
5.04 AED (Including VAT)
Yasmine called 101 and asking:- "What is Wasel Premium Number ?"
The advisor responded:- "It is a Premium Number where customers can get
Free Wasel Sim + 5GB Data for 6 month and the price 1050 AED (Including VAT)"
This respond is correct:-
Correct
False
What happens In case of customer does not have enough balance to subscribe to (Monthly One-time Prepaid Data)?
Service request will be in grace period for 10 days
Service request will be rejected
Service request will be parked for 7 days
Daily Local Bundles Minutes can be used to call (Any Premium number , landline or Mobile Number (Etisalat Or DU) inside UAE)
True
False
Mahmoud is an expat customer called 101 to ask about (New Wasel) SIM card price,
advisor informed him that he can get it through any Etisalat store for free as a limited time offer.
This respond is correct ?
False
True
We can check (Prepaid SIM) in deactivation period in (CIM) through:-
360 - Account Status
Left Panel - Account Information - Number Status
All Answers Are Correct
Add/delete service SLA using the app is
immediate
2
12 hours
after 12.00 AM
OGB status for Non-payment, Customer can
use data
receive incoming calls
make outgoing calls
all answers are incorrect
Payment Sla is ...
2 hours
4 hours
12
immediate
