WorksheetsHT Unit 1
Total questions: 30
Worksheet time: 15mins
Mary works in the lodging segment where she directs the employees who clean the sleeping rooms and public areas. Which is Mary's position?
Property supervisor
maintenance manager
Front-desk supervisor
Housekeeping manager
Which type of behavior involves establishing eye contact with hotel guests?
Vocal
Critical
Cultural
Nonverbal
Jason provides tours to over 300 people at the historical governor's mansion daily. Which benefit of working in the tourism industry is he experiencing?
Contacting buyers
Visiting attractions
Working with people
Planning conferences
As a front-desk employee, Ben is courteous, patient, and helpful with all the hotels' guest. Which behavior is Ben exhibiting?
Interpersonal skills
Favorable ethical traits
A positive sales aptitude
An appropriate use of humor
How can a travel agent make a positive impression on clients?
Ask very personal questions
Suggest several travel options
Focus on many tasks at one time
Maintain a professional appearance
Daniel is the executive chef for a resort that is located near Phoenix, AZ. Which professional association is Daniel most likely to join?
Wellness Council of America
Meeting Professionals International
The National Restaurant Association
Association for Convention Operations Management
Which skill is important for a successful professional in the hospitality and tourism industry to possess?
Creativity
Delegation
Communication
Mathematical
Which traits do effective employees of the hospitality and tourism industry exhibit when they communicate with customers?
Patience and empathy
Initiative and indifference
Inflexibility and self-confidence
Enthusiasm and passive listening
Jacob went to New Orleans, Louisiana to see family at several reunions. Which factor prompted Jacob to travel to this destination?
Climate
Low cost
Geography
Heritage tourism
Pete learned that all segments of hospitality and tourism impact one another and are hard to distinguish sometimes. Which characteristic applies to this relationship?
They all require lodging accommodations
They all provide entertainment
They are dissimilar
They are interrelated
Which type of services do restaurants, banquets, and coffee shops provide to hospitality consumers?
Lodging accommodations
Means of transportation
Food and beverage
Entertainment
Which is a component of the hospitality industry that focuses on meeting tourists' transportation needs?
Travel
Lodging
Recreation
Business
A group traveled to Haiti to help rebuild homes that were destroyed by a natural disaster. Which type of tourism took place?
Ecotourism
Edutourism
Agritourism
Voluntourism
Which is a component of the lodging industry?
Campsites
Landmarks
Travel agencies
Convention centers
Mr. Green is booking a trip to Myrtle Beach, so he can plan golf at several different golf courses in the area. Which type of tourist is Mr. Green
Cultural
Heritage
Educational
Special Interest
Which segment of the hospitality industry focuses on planning different types of trips?
Recreation
Tourism
Lodging
Travel
Which types of tours are likely to appeal to individuals who are active and athletic and enjoy taking physical risks?
Cultural
Domestic
Adventure
International
Which are components of the travel industry?
Busses, theme parks, and rental cars
Cruise ships, airlines, and resort
Airlines, rental cars, and trains
Trains, cruise ships, and tour companies
If Tony wants to enjoy and support maintaining the natural environment, in which category of tourism will this happen?
Ecotourism
Cultural tourism
Heritage tourism
Adventure tourism
Which type of tourist is interested in visiting attractions such as the Football Hall of Fame, Daytona International Speedway, and Yankee Stadium?
Nature lovers
Art enthusiasts
Sports Fans
Adventure seekers
Which segment of the hospitality industry focuses on providing travelers with sleeping accommodations?
Tourism
Lodging
Culinary
Entertainment
Which is a characteristic of a destination's off-season?
More outdoor events are scheduled
Restaurant sales increase
Tourism is high
Tourism is low
Which segment of the hospitality industry focuses on providing its target market with entertainment and relaxation services?
Travel
Recreation
Lodging
Food and beverage
Which destination is most likely to appeal to individuals who like to participate in cold-weather sports?
Florida amusement park
Colorado snow-ski resort
South Carolina beach hotel
Southern California golf resort
To which hotel division do the reservations, telecommunications, and guest registrations departments typically report?
Front office
Engineering
Food and beverage
Sales and marketing
Which type of chart would Jason, a hotel manager, use to show the relationships among the divisions and departments?
Scatter
Analytical
Composition
Organizational
Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?
Valet
Bell services
Concierge
Chauffeur
Which type of tourism organization is funded by state- or local-level tax dollars?
Professional development associations
Sole proprietorship
Government agency
Chamber of commerce
Due to the interrelationships of the departments, the general manager hopes to accomplish which common goal?
To serve the hotel guests
to entertain banquet guests
to maintain an attractive facility
to provide a high-quality dining experience
Which division of a resort maintains the property's pool, gym, and exterior grounds?
Controller
Rooms
Engineering
Human resources
