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HT Unit 1

Total questions: 30

Worksheet time: 15mins

Name
Class
Date
1.

Mary works in the lodging segment where she directs the employees who clean the sleeping rooms and public areas. Which is Mary's position?

a)

Property supervisor

b)

maintenance manager

c)

Front-desk supervisor

d)

Housekeeping manager

2.

Which type of behavior involves establishing eye contact with hotel guests?

a)

Vocal

b)

Critical

c)

Cultural

d)

Nonverbal

3.

Jason provides tours to over 300 people at the historical governor's mansion daily. Which benefit of working in the tourism industry is he experiencing?

a)

Contacting buyers

b)

Visiting attractions

c)

Working with people

d)

Planning conferences

4.

As a front-desk employee, Ben is courteous, patient, and helpful with all the hotels' guest. Which behavior is Ben exhibiting?

a)

Interpersonal skills

b)

Favorable ethical traits

c)

A positive sales aptitude

d)

An appropriate use of humor

5.

How can a travel agent make a positive impression on clients?

a)

Ask very personal questions

b)

Suggest several travel options

c)

Focus on many tasks at one time

d)

Maintain a professional appearance

6.

Daniel is the executive chef for a resort that is located near Phoenix, AZ. Which professional association is Daniel most likely to join?

a)

Wellness Council of America

b)

Meeting Professionals International

c)

The National Restaurant Association

d)

Association for Convention Operations Management

7.

Which skill is important for a successful professional in the hospitality and tourism industry to possess?

a)

Creativity

b)

Delegation

c)

Communication

d)

Mathematical

8.

Which traits do effective employees of the hospitality and tourism industry exhibit when they communicate with customers?

a)

Patience and empathy

b)

Initiative and indifference

c)

Inflexibility and self-confidence

d)

Enthusiasm and passive listening

9.

Jacob went to New Orleans, Louisiana to see family at several reunions. Which factor prompted Jacob to travel to this destination?

a)

Climate

b)

Low cost

c)

Geography

d)

Heritage tourism

10.

Pete learned that all segments of hospitality and tourism impact one another and are hard to distinguish sometimes. Which characteristic applies to this relationship?

a)

They all require lodging accommodations

b)

They all provide entertainment

c)

They are dissimilar

d)

They are interrelated

11.

Which type of services do restaurants, banquets, and coffee shops provide to hospitality consumers?

a)

Lodging accommodations

b)

Means of transportation

c)

Food and beverage

d)

Entertainment

12.

Which is a component of the hospitality industry that focuses on meeting tourists' transportation needs?

a)

Travel

b)

Lodging

c)

Recreation

d)

Business

13.

A group traveled to Haiti to help rebuild homes that were destroyed by a natural disaster. Which type of tourism took place?

a)

Ecotourism

b)

Edutourism

c)

Agritourism

d)

Voluntourism

14.

Which is a component of the lodging industry?

a)

Campsites

b)

Landmarks

c)

Travel agencies

d)

Convention centers

15.

Mr. Green is booking a trip to Myrtle Beach, so he can plan golf at several different golf courses in the area. Which type of tourist is Mr. Green

a)

Cultural

b)

Heritage

c)

Educational

d)

Special Interest

16.

Which segment of the hospitality industry focuses on planning different types of trips?

a)

Recreation

b)

Tourism

c)

Lodging

d)

Travel

17.

Which types of tours are likely to appeal to individuals who are active and athletic and enjoy taking physical risks?

a)

Cultural

b)

Domestic

c)

Adventure

d)

International

18.

Which are components of the travel industry?

a)

Busses, theme parks, and rental cars

b)

Cruise ships, airlines, and resort

c)

Airlines, rental cars, and trains

d)

Trains, cruise ships, and tour companies

19.

If Tony wants to enjoy and support maintaining the natural environment, in which category of tourism will this happen?

a)

Ecotourism

b)

Cultural tourism

c)

Heritage tourism

d)

Adventure tourism

20.

Which type of tourist is interested in visiting attractions such as the Football Hall of Fame, Daytona International Speedway, and Yankee Stadium?

a)

Nature lovers

b)

Art enthusiasts

c)

Sports Fans

d)

Adventure seekers

21.

Which segment of the hospitality industry focuses on providing travelers with sleeping accommodations?

a)

Tourism

b)

Lodging

c)

Culinary

d)

Entertainment

22.

Which is a characteristic of a destination's off-season?

a)

More outdoor events are scheduled

b)

Restaurant sales increase

c)

Tourism is high

d)

Tourism is low

23.

Which segment of the hospitality industry focuses on providing its target market with entertainment and relaxation services?

a)

Travel

b)

Recreation

c)

Lodging

d)

Food and beverage

24.

Which destination is most likely to appeal to individuals who like to participate in cold-weather sports?

a)

Florida amusement park

b)

Colorado snow-ski resort

c)

South Carolina beach hotel

d)

Southern California golf resort

25.

To which hotel division do the reservations, telecommunications, and guest registrations departments typically report?

a)

Front office

b)

Engineering

c)

Food and beverage

d)

Sales and marketing

26.

Which type of chart would Jason, a hotel manager, use to show the relationships among the divisions and departments?

a)

Scatter

b)

Analytical

c)

Composition

d)

Organizational

27.

Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?

a)

Valet

b)

Bell services

c)

Concierge

d)

Chauffeur

28.

Which type of tourism organization is funded by state- or local-level tax dollars?

a)

Professional development associations

b)

Sole proprietorship

c)

Government agency

d)

Chamber of commerce

29.

Due to the interrelationships of the departments, the general manager hopes to accomplish which common goal?

a)

To serve the hotel guests

b)

to entertain banquet guests

c)

to maintain an attractive facility

d)

to provide a high-quality dining experience

30.

Which division of a resort maintains the property's pool, gym, and exterior grounds?

a)

Controller

b)

Rooms

c)

Engineering

d)

Human resources