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WorksheetsBusiness Tech Midterm
Total questions: 45
Worksheet time: 21mins
A shredder is there to; (BT AAS 1,2,3,4,5,6,7,8,9)
Destroy paper documents by cutting them into small pieces.
Staple pieces of paper together.
Fax documents.
Open envelopes.
A photocopier is used to; (BT AAS 1,2,3,4,5,6,7,8,9)
Take photos the way a camera does.
Screen unwanted phone-calls.
Make paper copies of documents.
Correct spelling and grammar mistakes in documents.
In an office, for safety reasons it is important to: (BT AAS 1,2,3,4,5,6,7,8,9)
Make sure that the windows are kept open throughout the day.
Say good morning to your colleagues in the morning.
Know where the fire exits are located.
Be apart of a social group
It's an administrative assistants job to: (BT AAS 1,2,3,4,5,6,7,8,9)
Monitor your bosses emails and calendar
Wash your bosses car
Shop for groceries for your bosses grandson
Walk your bosses dog
Administrative assistants need to be: (BT AAS 1,2,3,4,5,6,7,8,9)
Organized
Sympathetic
Pushy
Screening calls is a way of; (BT AAS 1,2,3,4,5,6,7,8,9)
Finding out the number of the person calling you.
Identifying unwanted sales or nuisance phone calls.
Getting vital information and statistics from callers.
Giving callers the information they are looking for.
A devise that is connected to a laptop and which prints out information onto paper is called a; (BT AAS 1,2,3,4,5,6,7,8,9)
Printer
Laptop
Camera
Switchboard
True or False: Communication is more than just talking face to face? (BT ECS 1,2,3,4,5,6,7,8,9,10)
True
False
What is Body Language? (BT ECS 1,2,3,4,5,6,7,8,9,10)
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
Good listening skills include what? (BT ECS 1,2,3,4,5,6,7,8,9,10)
Smiling and waving at people
Yelling loud at people
Writing in slang.
None the above.
Hearing, thinking about and responding to another person’s message is (BT ECS 1,2,3,4,5,6,7,8,9,10)
“I” Message
Active Listening
Body Language
Mixed Messages
Three Styles of Communication (BT ECS 1,2,3,4,5,6,7,8,9,10)
Aggressive, Active Listening, communication
Passive, “I” Messages, Assertive
Aggressive, passive, and assertive
None of the above
A situation in which your words say one thing but your body language says another is (BT ECS 1,2,3,4,5,6,7,8,9,10)
An “I” Message
A mixed message
Body Language
Active listening
Which communication style is the most effective? (BT ECS 1,2,3,4,5,6,7,8,9,10)
Aggressive
Passive
Assertive
Which of the following is considered a speaking skill? (BT ECS 1,2,3,4,5,6,7,8,9,10)
Make clear, simple statements
Paying attention
Rereading your words before you send a message
Two types of communication are: (BT ECS 1,2,3,4,5,6,7,8,9,10)
Verbs and Nouns
Verbal and information
Verbal and non-verbal
Happy and sad
Which is NOT important in effective communication? (BT ECS 1,2,3,4,5,6,7,8,9,10)
Wearing a red tie
Making eye contact
Using appropriate body language
Using the appropriate tone
We communicate by: (BT ECS 1,2,3,4,5,6,7,8,9,10)
Speech (Telephone call, conversations, etc)
Visuals (Body language, facial expressions)
Writing (Letter, emails, newsletters, etc)
All of the above
Includes gestures, facial expressions, and body positions (BT ECS 1,2,3,4,5,6,7,8,9,10)
Feedback
Verbal Communication
Dance
Non-Verbal Communication
When information is shared electronically between computers it is known as: (BT TBA 1,2,3,4,5,6,7,8,9,10,11,12)
E-commerce
E-tailer
M-commerce
Digital communication
Which is an advantage to a business of using digital communication? (BT TBA 1,2,3,4,5,6,7,8,9,10,11,12)
Messages and data can be transmitted quickly
Not all areas may be connected to the internet
Can lead to excessive communication
Training may be required to update employees on the use of digital communication
Which statement best describes the term e-commerce? (BT TBA 1,2,3,4,5,6,7,8,9,10,11,12)
Buying & selling products via hand held devices only e.g. smartphones
Communicating and sharing information electronically
Buying and selling a product using electronic systems e.g. the internet
Gathering, storing and processing information electronically
Technology enables businesses to reduce costs by searching online to find competitively priced raw materials. The websites of which stakeholder group will be used for this purpose? (BT TBA 1,2,3,4,5,6,7,8,9,10,11,12)
Customers
Suppliers
Competitors
Shareholders
In which of the following is an NHS doctor’s surgery most likely to use digital communication? (BT TBA 1,2,3,4,5,6,7,8,9,10,11,12)
To provide product information on its website for customers
To text patients to remind them of appointments
To receive payment for goods/services sold at the surgery
To sell products to patients
To book hospital appointments
Which option is a disadvantage to a business of using digital communication? (BT TBA 1,2,3,4,5,6,7,8,9,10,11,12)
Is inexpensive to operate and is widely used
Storage costs are saved as data can be stored electronically
Teleconferencing is possible which can produce cost savings
No guarantee that messages will be received or accessed
Compared to other methods of promotion, businesses that promote goods and services on social media have been able to: (BT TBA 1,2,3,4,5,6,7,8,9,10,11,12)
Reduce costs as online promotion is often less expensive
Increase costs as online promotion is always more expensive
Reduce costs as online promotion is always more expensive
Increase costs as online promotion is often less expensive
Which two are examples of electronic payment systems? (BT TBA 1,2,3,4,5,6,7,8,9,10,11,12)
eBay
PayPal
Contactless debit cards
Which two are disadvantages to consumers of buying clothing through e-commerce? (BT TBA 1,2,3,4,5,6,7,8,9,10,11,12)
Risk of personal details being fraudulently used
Increased costs and time of returning unwanted items
Higher prices charged due to less competition online
Business will need to follow legislation linked to trading online
Difficult to establish brand loyalty
Technology affects every aspect of business management but there are three areas of special focus - what are they? Select two answers (BT TBA 1,2,3,4,5,6,7,8,9,10,11,12)
Sales
Share price
Costs
Customers
Customer service
Which represents ethical behavior in the workplace? (BT CMS 1,2,3,4,5,6,7)
Reporting a coworker who is stealing merchandise
Replacing money stolen out of the cash drawer
A result of using teamwork in an organization is: (BT CMS 1,2,3,4,5,6,7)
increased production and output
less competition
Reading is important in the workplace because of the need to read (BT CMS 1,2,3,4,5,6,7)
Shakespeare’s great works
instructions from the supervisor.
A leader’s willingness to take credit and blame for his/her actions is called: (BT CMS 1,2,3,4,5,6,7)
accountability
decisiveness.
When peers at work offer suggestions to correct a weakness, a person should: (BT CMS 1,2,3,4,5,6,7)
become defensive
consider their suggestions
When answering the phone at work, it is appropriate to: (BT CMS 1,2,3,4,5,6,7)
identify oneself and the company.
place the caller on hold immediately.
Most ethics problems in the workplace involve: (BT CMS 1,2,3,4,5,6,7)
dishonesty.
punctuality
When addressing someone involved in a conflict (BT CMS 1,2,3,4,5,6,7)
use "you" messages.
talk to him/her in a private location.
For the employee, teamwork usually results in (BT CMS 1,2,3,4,5,6,7)
increased morale
lower self-esteem.
Which often has the most effect on the understanding of a spoken message? (BT CMS 1,2,3,4,5,6,7)
Nonverbal communication
Voice tone
Why is consensus important (BT CMS 1,2,3,4,5,6,7)
Group members can support a decision and move forward
Group communication is weakened.
When a conflict arises between two coworkers, the best solution is to: (BT CMS 1,2,3,4,5,6,7)
fight it out with the coworker after work.
communicate with the coworker to seek a solution.
When speaking to someone at work about a conflict: (BT CMS 1,2,3,4,5,6,7)
use "I" messages
try to embarrass him/her.
The words "To," "From," "Date," and "Subject" appear in the heading of a: (BT CMS 1,2,3,4,5,6,7)
memorandum.
table of contents
To get along better with your coworkers: (BT CMS 1,2,3,4,5,6,7)
listen and answer questions briefly and positively.
do not say anything to anyone.
Which exemplifies positive communication skills at work? (BT CMS 1,2,3,4,5,6,7)
Making personal phone calls early in the day
Responding to memos, phone messages, and e-mails promptly
