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WorksheetsBP Ch. 7 Test
Total questions: 35
Worksheet time: 1hrs 10mins
All managers complete similar activities regardless of the size or type of the organization
True
False
All managers devote the same amount of attention and time to each of the management functions that have different duties and responsibilities assigned
True
False
Executives are the top level of management in a business
True
False
Any employee who plans and organizes his or her work is a manager
True
False
Employees who are not involved in work decisions often will not be especially committed to the work.
True
False
Effective managers always find a way to make decisions with which every employee agrees
True
False
Good leaders treat all employees with respect.
True
False
Effective managers try to eliminate informal influence in work groups, as there can be only one leader in each group.
True
False
Ethical behavior involves all employees, not just a company’s executives and managers.
True
False
Ethical companies never engage in competition for business
True
False
LaToya is comparing a number of resumes to search for good employees. Which management function is she MAINLY working on?
organizing
staffing
controlling
implementing
A company’s chief operating officer is an example of a(n)
contingent worker
mid-manager
executive
supervisor
Supervisors are MAINLY concerned with which management function?
implementing and monitoring
staffing and reviewing benefits
controlling and directing
organizing the stockroom
Which of the following is NOT a good way to develop leadership skills?
participate in organizations and activities
never ask for help from co-workers to prove you have the necessary skills
observe leaders
practice leadership at work
Alex and Bethany are both supervisors at Trinity Office Supplies. Alex has written a memo to Bethany regarding a shipment of printer cartridges. This is an example of
vertical, internal communication
oral, internal communication
formal, vertical communication
horizontal, internal communication.
Carol’s employees accomplish the tasks she assigns them because they respect and trust her. This is an example of
identity influence
reward influence
position influence
expert influence
No matter how well-liked they are by employees, all managers have to be respected and maintain that authority by
identity influence
reward influence
formal influence
expert influence
Ethical behavior must meet all of the following standards EXCEPT
it is lawful
it makes money
it does not harm some while benefiting others
it is consistent with company values and policies.
Core values
describe the reason a business exists
are a written description of a business idea
tell what a business wants to achieve
outline the important principles that guide company decisions.
The BEST way leaders can emphasize the importance of ethical behavior is to
fire unethical employees
write a mission statement
always act ethically
post motivational signs around the office.
A management style best to use when the work is routine with few new changes that does not entail direct instruction.
strategic management
planning
courage
controlling
Involves analyzing information, setting goals and making decisions
strategic management
planning
courage
controlling
Determining how well the business is accomplishing its goals.
strategic management
planning
courage
controlling
A manager who is willing to make unpopular decisions is showing this leadership characteristic
strategic management
planning
courage
controlling
Identifying and arranging the work and resources needed to achieve company goals
judgement
staffing
organizing
tactical management
A manager who makes decisions carefully and making a viable decision is showing this leadership characteristic
judgement
staffing
organizing
tactical management
Includes all the activities involved in obtaining, preparing, and compensating employees.
judgement
staffing
organizing
tactical management
A management style best to use when working under tight time pressures.
judgement
staffing
organizing
tactical management
A manager who follows through on commitments is showing this leadership characteristic.
judgement
staffing
dependability
tactical management
Directing and leading people to accomplish the planned work of the organization.
implementing
staffing
dependability
tactical management
The process of accomplishing the goals of an organization by effectively using people and other resources is called
leadership
management
management style
ethics
The way a manager treats and involves employees is called
leadership
management
management style
ethics
The ability to motivate individuals and groups to accomplish important goals is called
leadership
management
management style
ethics
The important human relations skills needed by managers are self-understanding, understanding others, ______ , team building, and developing job _______.
leadership, management
communication, satisfaction
communication, complexity
leadership, supervisor
_____ are the principles of conduct governing an individual or group
Manager
Judgement
Ethics
Code of ethics
