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BP Ch. 7 Test

Total questions: 35

Worksheet time: 1hrs 10mins

Name
Class
Date
1.

All managers complete similar activities regardless of the size or type of the organization

a)

True

b)

False

2.

All managers devote the same amount of attention and time to each of the management functions that have different duties and responsibilities assigned

a)

True

b)

False

3.

Executives are the top level of management in a business

a)

True

b)

False

4.

Any employee who plans and organizes his or her work is a manager

a)

True

b)

False

5.

Employees who are not involved in work decisions often will not be especially committed to the work.

a)

True

b)

False

6.

Effective managers always find a way to make decisions with which every employee agrees

a)

True

b)

False

7.

Good leaders treat all employees with respect.

a)

True

b)

False

8.

Effective managers try to eliminate informal influence in work groups, as there can be only one leader in each group.

a)

True

b)

False

9.

Ethical behavior involves all employees, not just a company’s executives and managers.

a)

True

b)

False

10.

Ethical companies never engage in competition for business

a)

True

b)

False

11.

LaToya is comparing a number of resumes to search for good employees. Which management function is she MAINLY working on?

a)

organizing

b)

staffing

c)

controlling

d)

implementing

12.

A company’s chief operating officer is an example of a(n)

a)

contingent worker

b)

mid-manager

c)

executive

d)

supervisor

13.

Supervisors are MAINLY concerned with which management function?

a)

implementing and monitoring

b)

staffing and reviewing benefits

c)

controlling and directing

d)

organizing the stockroom

14.

Which of the following is NOT a good way to develop leadership skills?

a)

participate in organizations and activities

b)

never ask for help from co-workers to prove you have the necessary skills

c)

observe leaders

d)

practice leadership at work

15.

Alex and Bethany are both supervisors at Trinity Office Supplies. Alex has written a memo to Bethany regarding a shipment of printer cartridges. This is an example of

a)

vertical, internal communication

b)

oral, internal communication

c)

formal, vertical communication

d)

horizontal, internal communication.

16.

Carol’s employees accomplish the tasks she assigns them because they respect and trust her. This is an example of

a)

identity influence

b)

reward influence

c)

position influence

d)

expert influence

17.

No matter how well-liked they are by employees, all managers have to be respected and maintain that authority by

a)

identity influence

b)

reward influence

c)

formal influence

d)

expert influence

18.

Ethical behavior must meet all of the following standards EXCEPT

a)

it is lawful

b)

it makes money

c)

it does not harm some while benefiting others

d)

it is consistent with company values and policies.

19.

Core values

a)

describe the reason a business exists

b)

are a written description of a business idea

c)

tell what a business wants to achieve

d)

outline the important principles that guide company decisions.

20.

The BEST way leaders can emphasize the importance of ethical behavior is to

a)

fire unethical employees

b)

write a mission statement

c)

always act ethically

d)

post motivational signs around the office.

21.

A management style best to use when the work is routine with few new changes that does not entail direct instruction.

a)

strategic management

b)

planning

c)

courage

d)

controlling

22.

Involves analyzing information, setting goals and making decisions

a)

strategic management

b)

planning

c)

courage

d)

controlling

23.

Determining how well the business is accomplishing its goals.

a)

strategic management

b)

planning

c)

courage

d)

controlling

24.

A manager who is willing to make unpopular decisions is showing this leadership characteristic

a)

strategic management

b)

planning

c)

courage

d)

controlling

25.

Identifying and arranging the work and resources needed to achieve company goals

a)

judgement

b)

staffing

c)

organizing

d)

tactical management

26.

A manager who makes decisions carefully and making a viable decision is showing this leadership characteristic

a)

judgement

b)

staffing

c)

organizing

d)

tactical management

27.

Includes all the activities involved in obtaining, preparing, and compensating employees.

a)

judgement

b)

staffing

c)

organizing

d)

tactical management

28.

A management style best to use when working under tight time pressures.

a)

judgement

b)

staffing

c)

organizing

d)

tactical management

29.

A manager who follows through on commitments is showing this leadership characteristic.

a)

judgement

b)

staffing

c)

dependability

d)

tactical management

30.

Directing and leading people to accomplish the planned work of the organization.

a)

implementing

b)

staffing

c)

dependability

d)

tactical management

31.

The process of accomplishing the goals of an organization by effectively using people and other resources is called

a)

leadership

b)

management

c)

management style

d)

ethics

32.

The way a manager treats and involves employees is called

a)

leadership

b)

management

c)

management style

d)

ethics

33.

The ability to motivate individuals and groups to accomplish important goals is called

a)

leadership

b)

management

c)

management style

d)

ethics

34.

The important human relations skills needed by managers are self-understanding, understanding others, ______ , team building, and developing job _______.

a)

leadership, management

b)

communication, satisfaction

c)

communication, complexity

d)

leadership, supervisor

35.

_____ are the principles of conduct governing an individual or group

a)

Manager

b)

Judgement

c)

Ethics

d)

Code of ethics