Communicating information using email, reports, paperwork, documents, etc.

Communicating information using facial expressions, body language, or non-verbal cues.

Why is written communication the most susceptible to misunderstanding?

Working collaboratively with a group in order to achieve a common goal.

Positive attitude, appropriate dress, appropriate language, work ethic, time management skills, and appropriate use of social media

Maturity, self-control, and professionalism.

Flexible when needed, accept and adapt to change in a positive way.

Specific, teachable abilities that can be defined and measured, and are often specific to a particular job or career.

A combination of people skills, social skills, communication skills, character traits, and attitudes, and are needed to be successful in any job.

Analyze and form decisions based on viewing a task or problem from multiple perspectives, using research, data, and background knowledge.

Select all of the following that are considered Soft Skills

Select all of the following that are considered Hard Skills.

A coworker wants to tell you all about the concert they went to last night during work time. You offer to listen to their story during your shared lunch break. This is an example of:

Your boss asks you to come up with a new idea for contacting clients about a new service your company is offering.

Your bus is running late so you are going to be 20 minutes late for work. You call your employer and let them know that you are running late, why, and approximately when you will be there. This is an example of?

You are working with two coworkers on reorganizing the storeroom at work. You talk about the best way to complete the job, agree on a solution, and then finish the job.

Holding a sense of empathy for others, is part of which soft skill? (Choose the best answer)