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Higher AIT Revision

Total questions: 37

Worksheet time: 19mins

Name
Class
Date
1.

Which legislation requires a record of accidents be kept in an accident report form

a)

Health and Safety (First Aid) Regulations

b)

Fire Precautions (Workplace) (Amendments) Regulations 1999

c)

Health and Safety (Display Screen Equipment) Regulations 1992

d)

Workplace (Health, Safety and Welfare) Regulation 1992

2.
Which one of the following is NOT a duty of the employer under the HASAWA?
a)
To provide a safe place of work, including safe entry and exit
b)
To provide safety equipment and carry out regular checks on machinery
c)
To provide optional health and safety induction training for new recruits
d)
To provide an up-to-date health and safety policy
3.

Which of the following is NOT a responsibility of the employer under the Health and Safety (Display Screen Equipment) Regulations Act?

a)

To ensure workstations meet the minimum requirements

b)

To provide breaks or change of activity for employees

c)

To ensure personal information is kept secure

d)

To provide eye tests if the employee requests this

4.

Internal communication tends to be...

a)

Informal

b)

Formal

5.

What are the advantages of written communication? (Pick 2)

a)

Provides a permanent record for the future

b)

Allows for a two way discussion

c)

Appropriate for personal messages and delicate situations

d)

Can be more structured and consistent

6.
An advantage of face-to-face communication is
a)
Discussion and clarification are possible
b)
A permanent record is kept for future reference
c)
It is a good method to communicate complicated information
d)
Recipients are less likely to forget important points
7.

Which of the following is NOT a strategy which will result in a successful team?

a)

Members are encouraged to help and support each other when working on tasks

b)

Ensure all members know what the goals and targets of the team are

c)

Ensure the team leader has responsibility for all tasks

d)

Ensure the views of all participants are used to support decision making

8.
Which of the following is NOT a characteristic of a good leader?
a)
They allow team members to solve their own conflicts and disagreements
b)
They provide all the resources required to complete the tasks
c)
They allow each team member to express their views
d)
They set out clear guidelines for the team to follow
9.
An implication for a manager who does not delegate is . . .
a)
many employees are able to deputise when the manager is absent
b)
high staff morale as they feel included in team tasks
c)
low staff turnover as they enjoy being led by a strong manager
d)
many deadlines not met and possible promotion opportunities missed
10.
A 'buddy system' is used to . . .
a)
review current procedures and make changes to improve efficiency
b)
allow a supervisor to check the quality of work produced by their subordinate
c)
create a link between an employee and his/her line manager
d)
provide advice and support to an employee by using an experienced colleague
11.

Which method of monitoring and evaluating an employee's work is described below:


When an employee is paired with a more experienced member of staff at the same level in the organisation for help and advice

a)

Buddy system

b)

Mentoring system

c)

Appraisal

d)

Personal development plan

12.
'A meeting between 2 or more people in different locations using a telephone with a loud speaker option'.  This is a definition of . . .
a)
Video conferencing
b)
Podcast
c)
Blog
d)
Audio conferencing
13.
Which method of communication would be most appropriate to deal with discipline matters?
a)
A memo
b)
A one-to-one-meeting
c)
A letter
d)
A staff meeting
14.
'The user finds it difficult to identify the key points and remember them at a later date'.  This an effect of which barrier to communication?
a)
Technical faults
b)
Information overload
c)
Physical distractions
d)
Use of jargon or slang
15.
Poor communication can impact on staff because . . .
a)
Productivity is increased as staff are confident in what they are doing
b)
Arguments and conflict may arise and cause poor working relationships
c)
Their job satisfaction is higher, leading to good morale
d)
Deadlines can be met on a consistent basis
16.
Which of the following is an advantage of written communication?
a)
Takes longer to prepare and send
b)
People with dyslexia may struggle to interpret the information
c)
The consistent structure means that everyone receives the same information
d)
Clarification of difficult points is not immediate
17.

When answering a Compare question, you can give...


a)

Differences only

b)

Similarities only

c)

Differences and similarities

d)

Explanations

18.

Which command word below matches the following definition:


Give a good reason (advantage) to support a course of action or suggestion

a)

Justify

b)

Explain

c)

Compare

d)

Identify

19.

Which of the following command words match the definition below:


Briefly describe – more than one word but not as detailed as “describe”

a)

Outline

b)

Suggest

c)

Compare

d)

Explain

20.

Which one of the following statements is incorrect? 'In order to comply with GDPR an organisation should' . . .

a)

Issue staff with usernames and passwords to keep information secure

b)

Dispose of confidential information by shredding

c)

Use personal USBs and pen drives to make backup copies of sensitive data

d)

Not pass on confidential information to unauthorised third parties

21.

Which of the following is NOT a practical way to comply with fire legislation in an organisation?

a)

Display fire safety notices including where fire evacuation points are

b)

Carry out regular fire risk assessments

c)

Ensure all fire escape routes and emergency exits are obstructed

d)

Have fire fighting equipment all around the building e.g. fire extinguishers

22.

Which working practice is being described below?

Two or more staff split a full-time post, hours and salary on a pro-rata basis

a)
Job share
b)
Part time
c)
Flexi-time
d)
Home working
23.
Which working practice is being described below?
Employee is contracted to work less hours than a full time post usually to cover a busy period e.g. lunch-time hours
a)
Job share
b)
Part time
c)
Flexi-time
d)
Home working
24.
Which working practice is being described below?
Employee has some choice over the time they start in the morning or finish in the evening however they must be in the office during core hours e.g. 10 - 12 or 2 - 4 pm 
a)
Job share
b)
Part time
c)
Flexi-time
d)
Home working
25.
Which working practice is being described below?
Employee can carry out day to day tasks in an environment other than their normal place of work using IT to communicate with their manager and peers
a)
Job share
b)
Part time
c)
Flexi-time
d)
Tele working
26.

What term is described below:


The study of the working environment and ways to prevent health probelms for employees

a)

Ergonomics

b)

Environmentalism

c)

Ergometrics

d)

Environomics

27.

Which of the following is NOT a consideration for an ergonomic office environment?

a)

Wall colours - relaxing colours that minimise glare should be used. Dark colours can be demotivating.

b)

Lighting - non-glare, desk lamps should be used if appropriate. Ensure as much natural light as possible

c)

Air - good circulation should be provided, with opportunities to adjust temperature to suit individual needs. Air conditioning should be provided in areas with high heat e.g. ICT rooms

d)

Stationary equipment - adjustable desks and chairs should not be provided to suit individual requirements. It is irrelevant if this causes back injury or eye strain.

28.
Which is NOT a benefit of good customer care?
a)
Higher staff morale and motivation which increased productivity
b)
Reduction in competitive edge in the market place compared to your rivals
c)
Loyal and satisfied customers who recommend you to others
d)
Reduced staff turnover which reduces recruitment costs
29.
Which word best completes the sentence on the benefits of good customer care? Excellent customer care increases customer ..........
a)
complaints
b)
retention
c)
profits
d)
recruitment
30.

Which word best completes the sentence on the benefits of good customer care? A company will find that delivering consistently high customer care increases their ...

a)

complaints

b)

reputation

c)

staff turnover

d)

rival's profits

31.
Which IS a potential consequence of poor customer care?
a)
Positive reputation which improves image of the company
b)
Need to pay out for compensation and recruit more staff to deal with complaints
c)
Increase in customer retention which costs more to manager
d)
Reduction in staff turnover which means greater recruitment costs
32.
What name is given to the document used to help the person in charge of running the meeting be more organised?
a)
Chairperson's Agenda
b)
Action Minutes
c)
Agenda
d)
Minutes
33.
Meetings often use Powerpoint Presentation software to deliver key points. What is the name of the function which allows the presenter to access other documents or web pages quickly during a presentation?
a)
Animation
b)
Hyperlink
c)
Speaker Notes
d)
Master Slide
34.
Which technology allows meetings to be held between people in different locations with both visual and sound links?
a)
Web conferencing
b)
Audio conferencing
c)
E-mail
d)
Tele conferencing
35.
Which technology can support informal visual meetings between staff 'on the move'?
a)
Smart phones
b)
Interactive whiteboard
c)
E-diary
d)
Networks
36.
Which technology can help the Admin Assistant select the most suitable date and time for a meeting?
a)
Smart phones
b)
Interactive whiteboard
c)
E-diary
d)
Networks
37.
Which technology allows  people in different locations to access and operate the same software program and file simultaneously over the network/Internet?
a)
Smart phones
b)
Email
c)
Collaborative Whiteboard
d)
Spreadsheet

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