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MARKETING MANAGEMENT FINAL EXAM

Total questions: 40

Worksheet time: 1hrs 20mins

Name
Class
Date
1.

Which of the following involves contacting potential customers over the phone to sell products or services?

a)

Direct mail

b)

Telemarketing

c)

Email marketing

d)

Text (SMS) marketing

2.

Which of the following is a benefit of direct marketing?

a)

help you build relationships with customers

b)

test the appeal of your product or service

c)

provide customers with compelling content they can share with potential customers

d)

all of the above

3.

It is a simple, cost effective and measurable way of reaching your customer that include e-newsletters, promotional emails to generate leads or offers for existing customers or ads that can appear in other emails.

a)

Direct mail

b)

Email marketing

c)

Email advertising

d)

Direct marketing

4.

Which of the following includes selling products with the help of machines, it is installed in public or even in private places?

a)

Direct sales

b)

Direct marketing

c)

Automatic vending

d)

Sales marketing

5.

A set of activities or steps used to sell a product or a service to consumers for their personal or family use.

a)

Advertising

b)

Merchandising

c)

Retailing

d)

Pricing

6.

A person, agent, agency, company or organization, which is instrumental in reaching the goods, merchandise or services to the ultimate consumer

a)

Retailer

b)

Wholesaler

c)

Manufacturer

d)

Broker

7.

The following are factors in retail strategy, except.

a)

Incentive structure followed

b)

Promotions planned

c)

Customer service

d)

Display attractiveness

8.

A process in which two or more persons attempt to consciously or unconsciously influence each other through the use of symbols or words to satisfy their respective needs.

a)

Distribution process

b)

Communication process

c)

Selling process

d)

Distribution process

9.

Which of the following uses direct approaches to connect and communicate with the specific customers and prospects using emails, mails, business letters, telephone and fax. etc.

a)

Direct selling

b)

Direct marketing

c)

Direct distribution

d)

.Direct communication

10.

Which of the following is an example of core elements to public relations?

a)

Retain and create goodwill

b)

It is planned activity

c)

First do good, then take credit for it

d)

All of the above

11.

It is defined as the totality of a group that includes people who look, think, and act the same as well as those who do not.

a)

Public

b)

Private

c)

Campaign

d)

Planning

12.

There are how many types of sales promotions?

a)

2

b)

3

c)

4

d)

5

13.

Which of the following a primary objective of a sales promotions?

a)

Stimulate market demand

b)

Catch all marketing function

c)

Improve product availability

d)

All of the above

14.

It is a job, an occupation that is undertaken for a major period of a person’s life.

a)

Career

b)

Title

c)

Opportunity

d)

Designation

15.

They are the brains behind getting the word out about their organizations products or services.

a)

Human Resource

b)

Financial Advisers

c)

Marketers

d)

Managers

16.

Which of the following is a function of a marketing generalist?

a)

Develop brand strategies

b)

Develop sales presentations

c)

Track and report social media trends and engagement

d)

Researching current marketing trends

17.

Their function is to write blog post, marketing copy and other forms of content for the web.

a)

Web Content Writer

b)

Web Planner

c)

Web Specialist

d)

Web Developer

18.

Which of the following is responsible for analyzing an organization’s marketing campaigns?

a)

Marketing Generalist

b)

Web Producer

c)

Marketing Analyst

d)

Advertising Coordinator

19.

It stimulates market demand, product availability and coordinates public selling, advertising and public relations.

a)

Sales Promotion

b)

Sales Advertising

c)

Sales Merchandising

d)

Sales Distribution

20.

Which of the following you should consider when evaluating the attractiveness of a given market or market segment?

a)

Size of the market or market segment

b)

Growth rate of the market

c)

Segment competition

d)

All of the above

21.

The word retail is derived from the Spanish word retaillier, meaning “to cut a piece of of” or to break bulk.

a)

TRUE

b)

FALSE

22.

Direct selling involves an independent salesperson selling products or services directly to customers, often at a customer’s home or workplace.

a)

TRUE

b)

FALSE

23.

Brokers are intermediaries that function to bring buyers and sellers together

a)

TRUE

b)

FALSE

24.

Marketers can clearly and effectively communicate their brands story and messaging across several communication channels to create awareness is a benefit of integrated marketing communication.

a)

TRUE

b)

FALSE

25.

Public relations are paid form of personal and long-term communication of ideas, goods and services using direct communication platform such as –emails, newsletters, etc

a)

TRUE

b)

FALSE

26.

Developing a brand character statement sets the tone of the campaign and defines what the targeted consumer should do or feel when they are exposed to it.

a)

TRUE

b)

FALSE

27.

Advertising is a useful expenditure as it increases the reach, brings down the unit cost of production and adds to the growth of the economy.

a)

TRUE

b)

FALSE

28.

Marketing is a fast-changing field.

a)

TRUE

b)

FALSE

29.

Search Engine Optimization is considered the part of search marketing that uses PAID tactics to gain visibility in SERPs. A paid SEM strategy includes both the activities involved with setting up and optimizing ads as well as setting a budget that pays for the placement of ads.

a)

TRUE

b)

FALSE

30.

Task force is a term called to the team that the marketing generates leads.

a)

TRUE

b)

FALSE

31.

The process you use to develop your products or services and sell them to customers.

(a)  

32.

A wholesaling intermediary who represents multiple manufacturers of related, but not competing products, work on a commission basis and are assigned to geographic territories.

(a)  

33.

A form of advertising that specifically targets a person or company to generate new business, raise the profile of an organization or product or make a sale.

(a)  

34.

A set of different marketing approaches that marketer develop to optimize promotional efforts and reach a broader audience.

(a)  

35.

It involves oral presentation of message in the form of conversation with one or more prospective customers for the purpose of making sales

(a)  

36.

An impersonal form of communication which is paid by the marketers to promote their goods and services.

(a)  

37.

An approach used by organizations to brand and coordinate their communication efforts.

(a)  

38.

A marketing career that manages a company’s social media marketing campaign.

(a)  

39.

A marketing career specialize in providing relevant content for websites.

(a)  

40.

A hard skill for marketing that is a highly sought-after skill, particularly important in marketing, where communication is critical part of day-to-day work.

(a)