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WorksheetsSAIme
Total questions: 60
Worksheet time: 36mins
1- What are two benefits of using Data Import Wizard?
Choose 2 answers
Export up to 50000 leads.
Import up to 50000 leads.
Import up to 50000 opportunities.
Prevent duplicates from being imported
2- An Approval Process begins when a record is:
Saved
Submitted for Approval
Edited
Created
3- What should a System Administrator do first to troubleshoot login error messages?
Search the debug log for the error message
Log in as the user to view the error message
Check the user's login history related list
Review entries in the Setup Audit Trail
Your company wants to capture the invoice number and account credit score for a new type of case: billing cases. How would an administrator accomplish this? Choose 4 answers
Create a Validation Rule
Create a Page Layout
Create a Support Process
Create a Custom Field
Create a Record Type
Universal Containers has three Account record types: Prospect, Customer, and Vendor. The Customer record type is only for Accounts that have a Closed Won Opportunity.
How should a System Administrator prevent users from selecting the Customer Record Type when they create new Account records?
Create a Workflow Rule or Process to change the Record Type from Customer to Prospect
Create an Account Validation Rule that prevents new Accounts with the Customer Record Type from being saved
Remove the Customer Record Type as an Assigned Record Type in the users' Profiles and Permission Sets
Create an Account Auto-Assignment Rule to assign the Prospect Record Type to all new Accounts
Which statement about sharing rules is true? Choose 2 answers
Sharing rules are required in public read/write orgs
Sharing rules open up access of records
Sharing rules grant record access to roles and public groups
Sharing rules grant delete access to records
What are the number of columns that has the grid in which you add the components of a Dashboard? Choose 2 answers
6
9
12
15
Auto Response rules work on which objects?
Leads and Cases
Accounts and Opportunities
Leads and Accounts
Accounts and Cases
The Sales Operations Team needs to import and export Accounts, Contacts, Opportunities and Orders. Which two Profile Permissions does the Sales Operation team need to be able to perform this task? Choose 2 answers.
API Enabled
Modify All for those objects
Weekly Data Export
View All Data
What can be added to a Public group? Choose 2
Individual users
Records to be shared
Roles
Profiles
Ursa Major Solar wants all Sales Users to see a dashboard that displays Total Closed/Won Opportunity Amount by User on a monthly basis. The Opportunity sharing model is private.
What should the administrator do to fulfill this request?
Request for the Sales Manager to create the Dashboard from the Opportunities by User Report, select "View Dashboard as Me", and save in the shared Dashboard Folder.
Create the Dashboard from the Opportunities by User Report, choose the Sales Manager as Running User and Save in the private Dashboard Folder.
Create the Dashboard from the Opportunities by User Report, then save it in the shared Dashboard Folder with Running User the user that runs the Dashboard.
Request for the Sales Manager to create the Dashboard from the Opportunities by User Report and save it to her private Dashboards Folder.
Scheduled reports run in the time zone of the user who schedules the
report.
True
False
What must an administrator do when creating a record type?
Add the record type to the required user records.
Set the field level security for the record type.
Assign the record type to the appropriate profiles.
Create a new page layout for the record type.
A custom field is made Read only from the Field level security and
Required from the Page layout. The Field will:
Give you a choice in a pop up window.
Be Read Only for the User.
Throw an error and not allow you to make it a Mandatory, Read only field from the page layout.
Be Required for the User.
Universal Containers wants internal support requests to be directed to any of the IT representatives. They want external support requests to be directed to customer support representatives based on the contact's location.
What should the System Administrator use to set this up?
Territory Management and Teams
Assignment Rules and Queues
Automated Notifications and Groups
Auto-responses Rules and Profiles
Which feature allows Universal Containers to require a value in a custom date field when the Opportunity Stage changes to Closing?
Validation Rule
Record Type
Page Layout
Dependent Picklist
What is the maximum amount of Lead records that can be imported via Import Wizard?
Lead Records cannot be imported via Import Wizard.
50,000
5,000
5,00
Which is a capability of Chatter? Choose 4 answers
Follow people within Salesforce organization.
Receive recommendations for users and records to follow.
Post updates, files, links to Chatter pages.
Receive updates related to records followed by a user.
Share updates, files, and links with Leads and Contacts.
What permission is set in a profile? Choose 3 answers
Object Permissions
Marketing User
Mass email
Active
Run Reports
A user at your company reports an error message when attempting to log
in. The administrator checks the user's login history, but there is no record
of the attempted login. What could be the cause of this issue?
The user is attempting to login outside of the profile IP login range.
The user is attempting to login with the wrong password.
The user is attempting to login with the wrong username.
The user is attempting to login outside of the profile login hours.
Universal container set the organization-wide-defaults for cases to private. When a case is escalated, case ownership changes to a support agent manager. How can a system administrator give the sales operations users read/write access to all escalated cases?
Create a case assignment rule.
Create an ownership based sharing rule.
Create a criteria based sharing rule.
Create a case escalation rule.
What can be done in a Standard Field? Choose 2
Change the field label
Change the field API Name
Change the object that contains the field
Remove the picklist values in a standard picklist
Universal Containers wants Sales Reps to process credit card payments when an Opportunity is Closed Won
Build a standard Visualforce page and Salesforce site
Create a Workflow Rule Email Alert to notify Finance
Add payment detail custom fields to the Opportunity
Install an AppExchange credit card payment package
Users at Ursa Major Solar are trying to create Opportunities.
When populating a custom picklist field, the users receive errors. Additionally, when the users select either of the two values in the picklist, they receive different error messages above the field and are unable to save the Opportunities.
Why is this error likely occurring?
The two picklist values are unavailable to the Record Type.
The users don't have access to the picklist field.
The picklist field has contradicting validation rules.
The users don't have access to the Large Enterprise Record Type.
What is the purpose of Ideas Community? Choose 2 answers
Allow service cloud portal users to post ideas by logging cases
Comment on and vote for ideas posted by other community members
Provide access to articles that answer questions around an idea theme
Invite customers, partners, and employees to submit the ideas around a theme
User Licences under the Organization setup show status, total licenses, used licenses, remaining licenses and expiration date.
True
False
When creating a new user in a production Salesforce org, which two requirements should a System Administrator consider? Choose 2 answers
Usernames must be unique across all production Salesforce orgs.
Usernames must include the company's email domain.
Usernames must be the same as the user's email address.
Usernames must be in the form of an email address.
The administrator at Universal Containers is creating a flow with several steps.
How can the administrator check their work as they are developing the flow?
Use debug logs in the Developer Console
Use debug logs found in Setup
Perform the same steps manually via the UI
Use the Debug tool in the flow builder
Which option is NOT true of events?
Events automatically move to Activity History when the time of the Event has passed.
Events are scheduled events or meetings.
I can invite participants to an Event (like scheduling a demo, for example).
Events are to-do lists.
Universal Containers created a new custom object to track Inventory items. The Support Team cannot see the Inventory object's tab.
Which two settings should the System Administrator check to find the cause of the problem?
Choose 2 answers
Support Team Permission Sets
Support Team Profiles
Inventory object Sharing Settings
Inventory object Page Layouts
What can a System Administrator specify in the Company Information page?
Primary Contact, Chatter Settings, Set Domains
Business Hours, Translation Settings, Corporate Currency
Fiscal Year, Password Policies, Default Time Zone
Organization Name, Default Time Zone, Default Language
What does the report type determine when a new report is created? (Choose 3 answers)
Whether the report can be displayed in a dashboard.
The objects included in the report.
Whether the report will be tabular, summary or matrix.
The default columns in the report.
The fields available to include in the report.
The record owner is a user or a queue that has control or rights to a
particular data record.
True
False
Which of the following features allows you to send an email when an record from any object meets criteria?
Object Alert
Validation Rule
Criteria Sharing Rule
Workflow Rule with email alert
Which two features should the System Administrator use to assign ownership of a new Lead to the appropriate product team using the custom Lead field Product Interest? Choose 2 answer
Queues
Escalation Rules
Lead Teams
Assignment Rules
For how many days are deleted records kept in the Recycle Bin?
45
15
30
60
Which two objects can be related to Campaign Members?
Choose 2 answers
Contact Roles
Leads
Contacts
Partners
Data Validation Rules are executed... Choose 3 answers
When using the Force.com Data Loader and the Force.com API.
When a User Saves a Record.
Before records are imported.
When using the Web-to-Opportunity form.
Universal Containers is using a private sharing model. The US sales director needs full access to all records owned by the US sales representatives. How can this be accomplished?
Define a role hierarchy where the US sales director rolls up to the CEO.
Place the US sales director in a queue with the US sales representatives.
Give the US sales director read/write/edit/delete object permission on the profile.
Define a role hierarchy where the US sales representatives roll up to the sales director.
What is the maximum number of values you can have in a custom
picklist?
600
250
500
2000
1000
Conditional highlighting CANNOT be used for?
Tabular Reports
Summary Reports
Matrix Reports
None of these answers
Universal Containers wants internal support requests to be directed to any of the IT representatives. They want external support requests to be directed to customer support representatives based on the contact's location. What should the System Administrator use to set this up?
Territory Management and Teams
Assignment Rules and Queues
Auto-responses Rules and Profiles
Automated Notifications and Groups
A system administrator at Universal Containers needs to prevent sales representatives from editing fields on an opportunity once the opportunity has been moved to closed stage. In which ways can an Administrator accomplish this? Choose 3 answers
Formula fields editable when the opportunity is open.
Validation rules that checks the stage.
Record types and read-only page layouts, changing the record type with a workflow rule when the stage is closed.
Approval process that locks the record.
What automation tool can create Chatter Posts?
Workflow Rule
Process Builder
Web-to-Lead
Email-to-Case
The User Locale setting affects the format of (Choose 4 answers):
Calendar
Number fields
Date/Time
Dates
Labels
Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should the system administrator meet these requirements? Choose 2 answers
A- Create a lookup relationship field on the account object.
B- Add the account related list to the survey page layout.
C- Create a lookup relationship field on the survey object.
D- Add the survey related list to the account page layout.
Universal Containers has a team of Account Managers that requested email alerts any time an Opportunity or Case is created on Accounts that they own.
A- Four workflow rules for create and update on Opportunities and Accounts
B- No workflow rules, but two email alerts
C- Two workflow rules with one email alert each
D- One workflow rule with two email alerts
Ursa Major Solar has the following environment and requirements:
A new custom object named Regulations__c is a child of the account object. All users need the ability to view Regulations__c when viewing accounts with the sales account page layout.
How should an administrator provide access to Regulations__c on the sales account page layout?
A- By adding a new section for Regulations__c to the sales account page layout
B- By adding a new related list for Regulations__c to the sales account page layout
C- By adding a new action for Regulations__c to the sales account page layout
D- By adding a new custom link for Regulations__c to the sales account page layout
What is the purpose of the AppExchange? Choose 2 answers
A- Customers can share and install apps published by Salesforce partners.
B- Administrators can download and customize pre-built dashboards and reports.
C- Support users can install the Service Cloud console custom app.
D- Partners can download accounts and contacts to collaborate on sales deals.
Sales reps should not be able to create leads, delete their own accounts or
send mass emails. How can an admin meet these requirements?
A- Create a sharing rule.
B- Change the OWD default settings.
C- Create a custom profile.
D- Modify a standard profile.
The Universal Containers' CEO does not want to see the list of Contacts when viewing an Account page, but still needs to access Contact records.
How should a System Administrator configure this?
A- Set the Contact Org-Wide Default Sharing Settings to Private.
B- Remove the Account Related List from the Contact page layout.
C- Remove Read access permissions for Contacts from the CEO's Profile.
D- Create an Account page layout without the Contacts Related List .
The Password Policy shows that the length of time until passwords expire is 90 days. However, some users find that their passwords expire every 30 days. Where should the System Administrator change the password expiration period for these users?
A- Roles assigned to the Users
B- Permission Sets assigned to the Users
C- Individual User records
D- Profiles assigned to the Users
Marketing Team was created as a public group. A Sales Team user wants to share one specific opportunity record with the Marketing Team. How can the user share it?
A- Add Marketing Team public group to Sales team
B- Manual Sharing (Share button)
C- Sharing rule
D- Organization-Wide-Defaults (OWD)
How can a system administrator add users to a Salesforce organization with only Chatter access? Choose 2 answers
A- Assign Chatter Free licenses to existing Salesforce users.
B- Enable invites to allow users to invite coworkers within specified email domains.
C- Create users in the organization and assign them a Chatter Free license.
D- Assign Chatter Free licenses to users outside the specified email domains.
If the System Administrator sets a user to create only a certain record
type, this user's ability to view other record types is affected.
True
False
An administrator changed the organization’s default language from
English to Spanish. What must end users do to see this change?
A- Logout, then log in again.
.
B- Nothing - they’ll see the application in Spanish immediately
C- Nothing - if they want to see the application in Spanish they can always change their language personal preference to Spanish.
D- Refresh their browser.
What can be done with a workflow field update action? Choose 2 answers
A- Apply a specific value to a field.
B- Change the record type of a record.
C- Update the value of a field on a child object
D- Update the value of a formula field.
When a user account is deactivated, what happens to the associated license?
A- The license becomes available for reassignment
B- The license is listed as Inactive
C- The license is removed from the billable licenses for the organization
D- The license is automatically assigned to another user
Universal Containers requires that its Salesforce account data, including attachments, be backed up weekly. Which tool should a system administrator use to accomplish this?
A- Data Loader
B- Account report export
C- Account analytic snapshot
D- Data Export Service
A marketing user has received a file of leads to import. What tool can be used to avoid duplicate leads?
A- Data Loader
B- Import Wizard
C- Validation Rules
D- Merge Leads function
